- Get a verification code and sign in with two-factor authentication
- Use the code displayed on your trusted device
- Security and your Apple ID
- Use a strong password for your Apple ID
- Make the answers to your security questions hard to guess
- Protect your account with two-factor authentication
- Check for encryption and SSL
- Employee privacy and security policies
- Other tips for keeping your account secure
- If you’ve forgotten your Apple ID password
- Use your own device to reset your password
- On your iPhone, iPad, iPod touch or Apple Watch with watchOS 8 or later
- On your Mac with macOS Catalina or later
- Use a trusted phone number, trusted email address, recovery key or account recovery contact
- Use someone else’s device to reset your password
- Use the Apple Support app
- Use the Find My iPhone app
- If you can’t change or reset your password
- Two-factor authentication for Apple ID
- How it works
- Trusted devices
- Trusted phone numbers
- Verification codes
- Set up two-factor authentication for your Apple ID
- Turn on two-factor authentication on your iPhone, iPad, or iPod touch
- Turn on two-factor authentication on your Mac
- Upgrade to two-factor authentication on the web
- What to remember when you use two-factor authentication
- Manage your account
- Manage your trusted phone numbers
- Update your trusted phone number on your Apple ID account page
- Update your trusted phone number through account recovery
- View and manage your trusted devices
- Generate app-specific passwords
Get a verification code and sign in with two-factor authentication
With two-factor authentication, you’ll need a verification code to sign in with your Apple ID on a new device or browser.
Whenever you sign in with your Apple ID on a new device or browser, you’ll confirm your identity with your password plus a six-digit verification code. There are a few ways you can get a verification code. You can use the code displayed on your trusted device, get a text or phone call, or generate a code from your trusted device.
If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.
Use the code displayed on your trusted device
If you have a trusted device running iOS 9 and later, OS X El Capitan and later, iPadOS 13 and later, or watchOS 6 and later, the verification code is displayed automatically on your trusted devices.
- Sign in with your Apple ID and password on a new device or browser.
- Look for a sign in notification on any of your trusted devices.
- Tap Allow to receive your verification code.
- Enter the verification code on your other device to complete sign in.
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Security and your Apple ID
Learn more about security and your Apple ID.
Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. It includes the email address and password you use to sign in as well as the contact, payment, and security details you use across Apple services. Apple takes the privacy of your personal information very seriously and employs industry-standard practices to safeguard your Apple ID.
Here are some of the best practices you can follow to maximize the security of your account.
Use a strong password for your Apple ID
Apple policy requires you use strong passwords with your Apple ID. Your password must have eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. Apple also uses other password rules to make sure your password isn’t easy to guess.
If you aren’t sure if you have a strong password, visit your Apple ID account page to reset your password as soon as possible.
Make the answers to your security questions hard to guess
Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support. Security questions are designed to be memorable to you but hard for anyone else to guess. When used in conjunction with other identifying information, they help Apple verify that you are the person who is requesting access to your account. If you haven’t selected your security questions, visit your Apple ID account page to set them up.
Protect your account with two-factor authentication
Apple offers an improved security method called two-factor authentication that’s designed to ensure that you’re the only person who can access your account, even if someone else knows your password. When you enter your Apple ID and password for the first time on a new device, we’ll ask you to verify your identity with a six-digit verification code. This code is displayed automatically on your other devices, or sent to a phone number you trust. Just enter the code to sign in and access your account on the new device. Never share your password or verification code with anyone else.
If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.
Two-factor authentication is built directly into iOS, macOS, tvOS, watchOS, and Apple’s websites. You can use two-factor authentication with your Apple ID if you have a device that’s using the latest iOS or macOS, or if you have access to a web browser and a phone number. Two-factor authentication is the default security method for some new Apple IDs created on iOS 10.3 or later and macOS 10.12.4 or later.
If you don’t have devices that can be updated to iOS 9 or later, or OS X El Capitan or later, you can set up two-step verification for your Apple ID instead.
You need two-factor authentication to use certain features that require improved security.
Check for encryption and SSL
All web pages where you can view or change your Apple ID use Secure Sockets Layer (SSL) to protect your privacy. In Safari, look for in your browser when accessing your account at your Apple ID account page to know your session is fully encrypted and secure.
Employee privacy and security policies
In addition to strong passwords, encryption, and other technology, Apple has strict policies and procedures in place to prevent unauthorized access to your account. Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can’t help you perform any actions on your account. These policies are audited and reviewed on a regular basis.
Other tips for keeping your account secure
Good online security requires a combination of practices by companies using Internet services and informed behavior by users. Below are some tips to follow to maximize your security when using your Apple ID and other online accounts.
- Always use a strong password.
- Never use your Apple ID password with other online accounts.
- Change your password regularly and avoid reusing old passwords.
- Choose security questions and answers that can’t be easily guessed. Your answers can even be nonsense as long as you can remember them. For example, Question: What is your favorite color? Answer: Mozart.
- If you abandon an email address or phone number associated with your Apple ID, be sure to update your Apple ID with current information as soon as possible.
- Set up two-factor authentication for your Apple ID to add an extra layer of security to your account and eliminate the need for security questions.
- Avoid phishing scams. Don’t click links in suspicious email or text messages and never provide personal information on any website you aren’t certain is legitimate. Learn how to identify phishing attempts.
- Don’t share your Apple ID with other people, even family members.
- When using a public computer, always sign out when your session is complete to prevent other people from accessing your account.
Never provide your password, security questions, verification codes, recovery key, or any other account security details to anyone else. Apple will never ask you for this information.
If Apple Support needs to verify your identity, we might ask you to generate a temporary Support PIN. We’ll only ask for this information over the phone after you contact Apple Support for help.
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If you’ve forgotten your Apple ID password
If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.
Use your own device to reset your password
Follow the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch or Mac.
On your iPhone, iPad, iPod touch or Apple Watch with watchOS 8 or later
- Go to Settings.
- Tap [your name] > Password & Security > Change Password.
- If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
- Follow the onscreen steps to update your password.
On your Mac with macOS Catalina or later
- Choose Apple menu > System Preferences, then click Apple ID.
- Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
- Click Change Password, then enter the password you use to unlock your Mac.
Use a trusted phone number, trusted email address, recovery key or account recovery contact
- In some cases, you may be able to reset your password using a trusted phone number and trusted email address.
- If you’re using a recovery key for account security, you can use it to help you reset your password on your iPhone, iPad or iPod touch. Find out more about using a recovery key.
- If you’ve already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad or iPod touch. Find out more about using an account recovery contact.
Use someone else’s device to reset your password
You can reset your Apple ID password on a friend or family member’s iPhone, iPad or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.
Use the Apple Support app
Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad or iPod touch. Can’t download the Apple Support app?
Then open the Apple Support app and follow these steps:
- Under Topics, tap Passwords & Security.
- Tap Reset Apple ID password.
- Tap Get Started, then tap «A different Apple ID».
- Enter the Apple ID that you need to reset the password for.
- Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.
Any information that you enter will not be stored on the device.
Use the Find My iPhone app
If your friend or family member’s device is using iOS 9 to iOS 12 and the Apple Support app can’t be downloaded, use the Find My iPhone app instead.
- Open the Find My iPhone app.
- When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
- Tap Forgot Apple ID or Password, then follow the onscreen steps.
Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.
If you’ve tried the previous steps or live in a country or region where the Apple Support app is not available, you can still reset your password and regain access to your account by using account recovery. In some cases, you may have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code that is sent to your primary email address. Find out more about account recovery .
If you can’t change or reset your password
If you’ve tried the previous steps and have been unable to change or reset your password, try following these steps instead.
- Go to iforgot.apple.com.
- Enter your Apple ID. Have you forgotten your Apple ID?
- Select the option to reset your password, then choose Continue.
- Choose to answer your security questions, receive an email or enter your recovery key.* Find out what to do if you haven’t received your verification or reset email.
- Follow the onscreen steps to reset your password.
After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.
* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.
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Two-factor authentication for Apple ID
Two-factor authentication is an extra layer of security for your Apple ID designed to ensure that you’re the only person who can access your account, even if someone knows your password.
How it works
With two-factor authentication, only you can access your account on a trusted device or the web. When you want to sign in to a new device for the first time, you’ll need to provide two pieces of information—your password and the six-digit verification code that’s automatically displayed on your trusted devices or sent to your phone number. By entering the code, you’re verifying that you trust the new device. For example, if you have an iPhone and are signing into your account for the first time on a newly purchased Mac, you’ll be prompted to enter your password and the verification code that’s automatically displayed on your iPhone.
Because your password alone is no longer enough to access your account, two-factor authentication dramatically improves the security of your Apple ID and all the personal information you store with Apple.
Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erase the device, or need to change your password for security reasons. When you sign in on the web, you can choose to trust your browser, so you won’t be asked for a verification code the next time you sign in from that computer.
Trusted devices
A trusted device is an iPhone, iPad, or iPod touch with iOS 9 or later, or Mac with OS X El Capitan or later that you’ve already signed in to using two-factor authentication. It’s a device we know is yours and that can be used to verify your identity by displaying a verification code from Apple when you sign in on a different device or browser. An Apple Watch with watchOS 6 or later can receive verification codes when you sign in with your Apple ID, but cannot act as a trusted device for password resets.
Trusted phone numbers
A trusted phone number is a number that can be used to receive verification codes by text message or automated phone call. You must verify at least one trusted phone number to enroll in two-factor authentication.
You should also consider verifying an additional phone number you can access, such as a home phone, or a number used by a family member or close friend. You can use this number if you temporarily can’t access your primary number or your own devices.
Verification codes
A verification code is a temporary code sent to your trusted device or phone number when you sign in to a new device or browser with your Apple ID. You can also get a verification code from Settings on your trusted device.
A verification code is different from the device passcode you enter to unlock your iPhone, iPad, or iPod touch.
Set up two-factor authentication for your Apple ID
You can follow these steps to turn on two-factor authentication on your device. Learn more about the availability of two-factor authentication.
Turn on two-factor authentication on your iPhone, iPad, or iPod touch
- Go to Settings > [your name] > Password & Security.
- Tap Turn On Two-Factor Authentication.
- Tap Continue.
- Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
- Tap Next.
- Enter the verification code to verify your phone number and turn on two-factor authentication.
You might be asked to answer your Apple ID security questions.
Turn on two-factor authentication on your Mac
- Choose Apple menu > System Preferences, then click Apple ID.
- Click Password & Security under your name.
- Next to Two-Factor Authentication, click Turn On.
If you’re using macOS Mojave or earlier:
- Choose Apple menu > System Preferences, then click iCloud, and select Account Details.
- Click Security.
- Click Turn On Two-Factor Authentication.
Some Apple IDs created in iOS 10.3 or macOS 10.12.4 and later are protected with two-factor authentication by default. In this case, you see that two-factor authentication is already turned on.
Upgrade to two-factor authentication on the web
- Go to appleid.apple.com, then sign in with your Apple ID.
- Answer your security questions, then tap Continue.
- You’ll see a prompt to upgrade your account security. Tap Continue.
- Click Upgrade Account Security.
- Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
- Click Continue.
- Enter the verification code to verify your phone number and turn on two-factor authentication.
If you have an Apple ID that’s not protected by two-factor authentication, some Apple web sites might ask you to update your account.
What to remember when you use two-factor authentication
Two-factor authentication significantly improves the security of your Apple ID. After you turn it on, signing into your account will require both your password and access to your trusted devices or trusted phone number. To keep your account as secure as possible and help ensure you never lose access, there are a few simple guidelines you should follow:
- Remember your Apple ID password.
- Use a device passcode on all your devices.
- Keep your trusted phone number(s) up to date.
- Keep your trusted devices physically secure.
Manage your account
You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page.
Manage your trusted phone numbers
To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.
Update your trusted phone number on your Apple ID account page
- Go to appleid.apple.com.
- Sign in with your Apple ID.
- Go to the Security section and click Edit.
If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click next to the phone number you want to remove.
Update your trusted phone number through account recovery
- Go to appleid.apple.com.
- Sign in with your Apple ID.
- Select “Didn’t get a verification code?”, then select More Options.
- You’ll be redirected to iforgot.apple.com.
- Complete your account recovery request. Learn more about account recovery.
View and manage your trusted devices
You can view and manage a list of your trusted devices on iOS, macOS, and in the Devices section of your Apple ID account page.
- Go to Settings > [your name].
- Select a device from the list.
On macOS Catalina or later:
- Choose Apple menu > System Preferences.
- Select Apple ID.
- Select a device from the sidebar.
On macOS Mojave or earlier:
- Choose Apple menu > System Preferences.
- Select iCloud, then click Account Details.
- Click the Devices tab.
- Select a device from the list.
- Go to your Apple ID account page.
- Sign in with your Apple ID.
- Go to the Devices section.
The device list shows the devices that you’re currently signed in to with your Apple ID. Select a device to view device info like the model and serial number. Below that you can see other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.
You can also remove a trusted device by selecting Remove from Account from the device list. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone.
Generate app-specific passwords
With two-factor authentication, you need an app-specific password to sign in to your account using third-party apps or services such as email, contacts, or calendar apps not provided by Apple. Follow these steps to generate an app-specific password:
- Sign in to your Apple ID account page.
- Click Generate Password below App-Specific Passwords.
- Follow the steps on your screen.
After you generate your app-specific password, enter or paste it into the password field of the app as you would normally.
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