What do apple geniuses do

Question: Q: How to become apple genius .

I am in grade 10 14 years old and I want to be an apple genius. I am not interested in studying science. Kindly advise the course of study which i should take up?

Posted on Aug 5, 2013 7:36 AM

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It depends on what you mean by an «Apple Genius». If you mean you just want to be one of the technicians in an Apple Store, that doesn’t require any academic study at all, just an extensive and in-depth knowledge of troubleshooting Apple products. You can find a job description here:

If you mean that you want to learn to create new Apple products, then if you have no interest in science I’d suggest you reconsider your aims since computer engineering is all about science and math.

Aug 5, 2013 7:49 AM

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Aug 5, 2013 8:54 AM

. I am not interested in studying science.

Yet you want to pursue a highly technical field? You should strongly reconsider this. University graduates with scientific and engineering degrees are already in high demand and that is likely to grow exponentially in the future. Apple does not hire Geniuses off the street; they have to work their way up to that position, after which they can earn perhaps $14 an hour. Do the math — that’s never going to provide a comfortable living. It’s a demanding and stressful job, but Apple Geniuses do it for one reason: they absolutely love it.

Liberal arts study graduates today are fortunate to find jobs delivering pizza for tips. That’s not to impugn the study of liberal arts or whatever it is that guides your heart, but the laws of supply and demand are universal and timeless. There are too many college graduates with skills that are just not in great demand, and they feel ripped off and angry after devoting years and many thousands of dollars toward a degree that is worth nothing to the rest of the world. Recently this has grown to include many graduates of formerly prestigious business and law schools.

Pursue a vocation or course of study you truly love, but do so having considered all the information available to you. If your aspiration is to be an Apple Genius then you are very likely to require a technical background in addition to many other customer skills that Apple considers essential for that position.

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Question: Q: How do I become an Apple Genius?

Hi, I’m 17 and I’m looking for a job. Being an Apple Genius has always been something that I wanted to do for that past 3-4 years. What is the process that I need to go through in order to become one. If you know the answer, please tell me so I can start.

Posted on Mar 14, 2012 10:09 AM

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If you mean that you are interested in applying for a position now, see:

If you’ve not had much experience in computer support, getting a job as a Genius may be difficult, but you can of course apply.

Mar 14, 2012 10:30 AM

Having prior certifications will definitely help you with the application process. I believe in order to work for Apple Retail however, you need to be 18. All the best!

Mar 14, 2012 10:49 AM

I don’t want to put a downer on it, but to be truthfully honest, you first will have to wait half a decade before you can even expect to have a chance. Competition is very hard at the moment, (but always was).

You’ll pretty much have to work your way up in AppleCare and find yourself as at least a Senior Advisor for a few years to get that behind you, and even then it’s not going to be easy with all the competition. And many of your competitiors will still be in senior ranks over you, so . your chances even then will be. close to slim at best.

If you do get selected in the future (takes a lot of luck), you’ll also have to do more vigorous training, and testing, etc.

You may want to look for a company that will pay for certain Apple Training just to get some certification behind you NOW, to look good on your resume LATER.

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7 Secrets of the Apple Genius Bar Everybody Should Know

T he people staffing Apple’s Genius Bar, the company’s in-store customer support center, seem like an affable lot. That doesn’t mean they don’t have plenty of battle stories. When I interviewed former Genius Aaron Epperson, a two-and-a-half year Apple Store veteran who left the company about a year ago, and asked what he wished customers knew before they came in for help, he had plenty of suggestions. So the next time something goes wrong with your Apple gear, keep his tips in mind:

1. Start with the “person on point”

“It’s better to look at an Apple Store more like a car dealership, due to the fact that it has a retail section where you can buy technology, but it also has a very large service department, which is what the Genius Bar really is,” says Epperson.

Regardless of whether you need help buying or fixing a computer, start with the “person on point”—especially because if you try getting assistance from another staffer, they’re just going to lead you back to one of these workers anyway. The person (or people) on point are typically positioned by the doors, have an iPad in their hands, and have their heads up as they look around for customers to help. It’s their job to direct you to the best person on the floor for your particular need.

2. Make an appointment

If it’s at all possible to make an appointment in advance, you should. By not having to sit, wait, and watch others get helped ahead of you, it helps to alleviate a major frustration of getting tech support—all the time it can take. As you might expect from Apple, there’s an art and science around how the company schedules its Genius appointments. “Each Genius, if they’re working on computers, they’re seeing an appointment every 15 minutes, and then they’re taking a mobile appointment—an iPhone or iPad problem—every 10 minutes.” says Epperson. “There’s tricks to keeping everybody on time, but really as a customer you’re shoving yourself into a system that revolves around a schedule.”

3. Always back up your data

If Epperson had just one tip, this would be it. Apple users frequently come into the store without backing up their phone or computer’s hard drives, and the only fix to the problem is factory restoring the device. In these instances, all the data on the device is lost. “To be frank, it’s not the responsibility of anyone but you to have protected your data,” he says.

Going back to the car analogy, “if you own a car, you do an oil change,” says Epperson. “If you own a computer, you need to understand what your data is, and the proper ways to keep that data, should something happen to it.” So whether it’s on an external drive by using Apple’s Time Machine backup feature or remote backup through iCloud, make sure your data is duplicated.

4. Leave your computer expert friend at home

Everybody has the boyfriend, the cousin or the uncle who knows everything about computers. Leave them at home, says Epperson. “I’ve seen this happen at the Genius Bar where a girl will come in with her boyfriend who’s all ‘I built a computer from scratch one time using a toothpick.’ And you’re like, ‘Cool story! But this is the context of the situation, and these are the tools I have.’” Ultimately, having an outside “expert” hovering overhead will just gum up the process and make your repair take longer.

5. Keep in mind that it’s a tough job

While Epperson loved his time at Apple, he says the job can be difficult for a couple of reasons. Firstly, the biggest pressure Geniuses feel is not wanting to make a mistake or misdiagnose a repair. It not only means the problem will take longer to fix, but it also drains the resources of the team.

Secondly, keeping calm can be a challenge. “While everyone thinks of Geniuses as tech people—and they are—it’s also a super-social job,” he says. Few customers realize that Geniuses have asked “Hi, how are you? Are you having a good day?” maybe a hundred times on any given day. To decompress after his shift was over, Epperson would go home, go to his room and not talk to anyone. “You’re paid to be the face of Apple, a happy person who’s there to help people solve their problems, and that’s fun, but it’s also draining.”

6. Try these quick fixes first

Before making an appointment, first try these easy possible solutions:

Unresponsive iPhone or iPad: Hold down both the sleep/wake and menu buttons simultaneously. This will perform a “force” restart of your device. Note: It might take as long as two minutes to work.

What to do after a “thermal event”: Overheating phones are common in summertime. Once the iPhone has cooled off, use it less often for about a day. Also, shut it down for at least 30 seconds and restart it to get its processor back and working properly.

Problematic apps: Double-tap the home button and swipe the app up to quit it. If the program continues to act up, delete and reload it. (If the app or game has data, make sure to back it up using iCloud or Game Center).

Glitchy computer: Shut the system down and then hold down the “D” key while starting it up. This will launch Diagnostics mode, which can tell you a great deal about what’s going on inside your computer.

Battery issue: “Batteries are designed to be discharged and recharged,” says Epperson. He recommends you run your battery down to at least 20% each week, then fully recharging it.

7. Take your anger elsewhere

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US-Genius

Don’t have an Apple ID?

Summary

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.

• • An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
• • Excellent prioritization skills and an ability to make decisions quickly.
• • Excellent verbal and written communications skills.
• • Success in team environments, demonstrating shared responsibility and accountability with other team members.
• • Flexibility with your schedule. Your work hours will be based on business needs.
• •If you live in Colorado, please click here.

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