What if you forgot iphone password

If you forgot the answers to your Apple ID security questions

You can reset your security questions from iforgot.apple.com.

Apple takes the security of your information very seriously. That’s why we use security questions to help verify that you’re the only person who can access or make changes to your account. If you forgot your answers, use these steps to verify your identity, then reset your security questions.

Reset your security questions

1. Go to iforgot.apple.com.
2. Enter your Apple ID, then select Continue.
3. Choose the option to reset your security questions, then select Continue.
   
4. Enter your Apple ID password, then select Continue.
5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don’t get any options to verify your identity, you can’t reset your security questions at this time.
6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure.
   

After you reset your security questions, you might want to set up two-factor authentication instead. It’s the best way to keep your account secure, and you won’t need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

If you answer your security questions incorrectly too many times in a row, you temporarily can’t use your security questions. Try to reset your questions after the waiting period ends.

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If you forgot your iPhone passcode

Forgot your iPhone passcode? Learn how to get your iPhone into recovery mode so you can erase it and set it up again.

If you enter the wrong passcode on your iPhone Lock Screen too many times, an alert lets you know that your iPhone is disabled. If you can’t remember your passcode when you try again, you need to use a computer to put your iPhone in recovery mode. This process deletes your data and settings, including your passcode, giving you access to set up your iPhone again.

After you erase your iPhone, you can restore your data and settings from backup. If you didn’t back up your iPhone, you can set it up as a new device and then download any data that you have in iCloud.

Step 1: Make sure that you have a computer (Mac or PC)

This process requires a Mac or PC. If you’re using a PC, make sure that it has Windows 8 or later, and that iTunes is installed. You also need the cable that came with your iPhone, or another compatible cable, to connect your iPhone to the computer.

If you don’t have a computer and you can’t borrow one, you need to go to an Apple Retail Store or Apple Authorized Service Provider for help.

Step 2: Turn off your iPhone

1. Unplug your iPhone from the computer if it’s connected.
2. Turn off your iPhone using the method for your iPhone model:
   • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus: Press and hold both the Side button and the Volume down button until the power off slider appears.
     
   • iPhone 7 and iPhone 7 Plus: Press and hold the Side button until the power off slider appears.
     
   • iPhone SE (1st generation), and iPhone 6s and earlier: Press and hold the Side (or Top) button until the power off slider appears.
     
3. Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

Step 3: Put your iPhone in recovery mode

1. Get ready by finding the button on your iPhone that you’ll need to hold in the next step:
   • iPhone X or later, iPhone SE (2nd generation), iPhone 8, and iPhone 8 Plus use the Side button.
   • iPhone 7 and iPhone 7 Plus use the Volume down button.
   • iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.
2. Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don’t let go of the button.
3. Keep holding the button until you see the recovery mode screen on your iPhone, then let go.
   
   If you see the passcode screen, you need to turn off your iPhone and start again.

If you can’t get your iPhone to show the recovery mode screen and you need help, contact Apple Support.

Step 4: Restore your iPhone

1. Locate your iPhone in the Finder or in iTunes on the computer that it’s connected to. (Learn how to find your connected iPhone.)
2. Choose Restore when you see the option to Restore or Update. Your computer downloads software for your iPhone and begins the restore process. If the download takes more than 15 minutes and your device exits the recovery mode screen, let the download finish, then turn off your iPhone and start again.
   
3. Wait for the process to finish.
4. Disconnect your iPhone from the computer, then set up and use your iPhone.

Need more help?

If you can’t complete any of these steps, if you’re still prompted for a passcode, or if you need any other assistance, contact Apple Support.

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If you forgot your Screen Time passcode

Learn how to reset your passcode if you forgot it.

Use the steps below if you forgot your Screen Time passcode or the Screen Time passcode for a member of your Family Sharing group. If you forgot the passcode to unlock your iPhone, iPad, or iPod touch, or you get a message that says it’s disabled, follow these steps instead.

How to reset the Screen Time passcode for your personal device

Use the steps below to change your Screen Time passcode on an iPhone, iPad, iPod touch, or Mac.

On an iPhone, iPad, or iPod touch

1. Make sure that your device is updated to iOS 13.4 or iPadOS 13.4 or later.
2. Go to Settings > Screen Time.
3. Tap Change Screen Time Passcode, then tap Change Screen Time Passcode again.
4. Tap Forgot Passcode?
   
5. Enter the Apple ID and password* that you used to set up the Screen Time passcode.
6. Enter a new Screen Time passcode, then enter it again to confirm.

On a Mac

1. Make sure that your Mac is updated to macOS Catalina 10.15.4 or later.
2. Choose Apple menu  > System Preferences, then click Screen Time.
3. Click Options in the lower-left corner.
4. Click Change Passcode, then click Forgot Passcode.
5. Enter the Apple ID and password* that you used to set up the Screen Time passcode.
6. Enter a new Screen Time passcode, then enter it again to confirm.

If you have Share Across Devices turned on, your new Screen Time passcode will automatically update on those devices after you reset it.

If you still have issues resetting your Screen Time passcode, contact Apple Support.

How to reset the Screen Time passcode for your child’s device

If you’re using Family Sharing to manage a child’s account, passcode reset options won’t be available on their device. Use the following steps on the family organizer’s device to reset the Screen Time passcode for your child.

On an iPhone, iPad, or iPod touch

1. Make sure that the family organizer’s device is updated to iOS 13.4 or iPadOS 13.4 or later.
2. On the family organizer’s device, go to Settings > Screen Time.
3. Scroll down and choose a child’s name under Family.
4. Tap Change Screen Time Passcode, then tap Change Screen Time Passcode again. You might be asked to authenticate with Face ID, Touch ID, or your device passcode.
5. Enter a new Screen Time passcode, then enter it again to confirm.

On a Mac

1. Make sure that your Mac is updated to macOS Catalina 10.15.4 or later.
2. Choose Apple menu  > System Preferences, then click Screen Time.
3. Select a child’s name from the drop-down menu in the left sidebar.
4. Click Options in the lower-left corner.
5. Click Change Passcode, then click Forgot Passcode.
6. Enter the Apple ID and password* that you used to set up the Screen Time passcode.
7. Enter a new Screen Time passcode, then enter it again to confirm.

If you have Share Across Devices turned on, your new Screen Time passcode will automatically update on those devices after you reset it.

If you still have issues resetting your Screen Time passcode, contact Apple Support.

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If you forgot your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Use your own device to reset your password

Use the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch, or Mac.

On your iPhone, iPad, iPod touch, or Apple Watch with watchOS 8 or later

1. Go to Settings.
2. Tap [your name] > Password & Security > Change Password.
   
3. If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
   
3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email, recovery key, or account recovery contact

• In some cases, you might be able to reset your password using a trusted phone number and trusted email.
• If you use a recovery key for account security, you can use it to help reset your password on your iPhone, iPad, or iPod touch. Learn more about using a recovery key.
• If you already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad, or iPod touch. Learn more about using an account recovery contact.

Use someone else’s device to reset your password

You can reset your Apple ID password on a friend or family member’s iPhone, iPad, or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad, or iPod touch. Can’t download the Apple Support app?

Then open the Apple Support app and follow these steps:

1. Under Topics, tap Passwords & Security.
2. Tap Reset Apple ID password.
3. Tap Get Started, then tap «A different Apple ID.»
4. Enter the Apple ID that you need to reset the password for.
5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member uses iOS 9 through 12 and they can’t download the Apple Support app, use the Find My iPhone app instead.

1. Open the Find My iPhone app.
2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you tried the previous steps or live in a country or region where Support App is not available, you can still reset your password and regain access to your account with account recovery. In some cases, you might have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. Learn more about account recovery .

If you can’t change or reset your password

If you tried the previous steps and were unable to change or reset your password, try these steps instead.

1. Go to iforgot.apple.com.
2. Enter your Apple ID. Did you forget your Apple ID?
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, get an email, or enter your Recovery Key.* Learn what to do if you don’t receive your verification or reset email.
5. Follow the onscreen steps to reset your password.

After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.

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