What is apple email service

About your Apple ID email addresses

Learn how to add, change, or delete the different types of email addresses that you can use with your Apple ID account.

Email addresses you use with your Apple ID

Your Apple ID uses email addresses to sign you in to your account with Apple. With your Apple ID, you can access services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. We use your email addresses to send you information about your account, and to help friends and family communicate and share with you.

Apple ID email address
In most cases, your Apple ID is also the primary email address of your Apple ID account.

Additional email addresses
Add extra email addresses to your account to help people find you on Apple services like FaceTime, iMessage, and Find My.

Rescue email address
Most people have a notification email address instead of a rescue email address. Apple uses this to send you important account and security related information. If you don’t use two-factor authentication or two-step verification (learn how to check what security method you use), you have the option to add a rescue email address to your account for more security. You can see it when you sign in to your Apple ID account page.

Before you can use a new or updated Apple ID, we’ll send you a verification email to make sure that the email address belongs to you.

Apple ID email address

When you create an Apple ID, you enter an email address. This email address is your Apple ID and the username that you use to sign in to Apple services like Apple Music and iCloud. It’s also the contact email address for your account. Be sure to check your email address regularly. We’ll send you email notifications to help you manage your account and make the most of your Apple ID.

Change your Apple ID email address

Reset your Apple ID password

If you know your current Apple ID password and want to change it, follow these steps on your iPhone, iPad, iPod touch, or Mac. If you’ve forgotten your Apple ID password and need to reset it, follow these steps.*

Get a verification code

With two-factor authentication, you’ll need a verification code to sign in with your Apple ID on a new device or browser. Learn how to get and use the code on a trusted device, or get a text or phone call.

* If you use two-factor authentication, in some cases you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address.

Additional email addresses

Many of us have more than one email address that friends and family use to reach us. Add an email address that you commonly use to your Apple ID account, so people can easily find and communicate with you on Apple services like FaceTime, iMessage, Shared Albums, iWork collaboration, and Find My.

Add an additional email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Account section.
3. Under Reachable at, select Add More.
4. Enter your additional email address. Make sure you’re not already using it as an Apple ID.
5. We’ll send a verification to that address. Didn’t get the email?
6. Enter the verification code and click Verify.

Delete an additional email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Account section.
3. To delete one of your additional email addresses, click next to the address.

Rescue email address

Having a rescue email address is optional but recommended if you do not have two-factor authentication or two-step verification. If you ever forget your security questions, you can use your rescue email address to reset them. We also send any account security-related notifications to your rescue email address. If you have two-factor authentication or two-step verification, you have a notification email address instead of a rescue email address and won’t need to remember security questions.

Add or edit a rescue email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Security section. You might be asked to answer one or more security questions before you continue.
3. To add a rescue email address:
   • Under Rescue Email, click Add an Email Address, then enter your rescue email address. We send a verification to that address. Didn’t get the email?
   • Enter the verification code and click Verify.
4. To edit a rescue email address:
   • Select Change Email Address under the address you want to edit, then enter the new address. We send a verification to that address. Didn’t get the email?
   • Enter the verification code and click Verify.

If you had a rescue email address on file when you upgraded to two-factor authentication or two-step verification, you can also use these steps to edit your notification email address. If you remove the notification email, you won’t be able to add a new one.

Delete a rescue email address

1. Sign in to your Apple ID account page.
2. Click Edit in the Security section. You might be asked to answer one or more security questions before you continue.
3. To delete a rescue email address, click next to the address.

Reset your security questions

If you’ve forgotten the answers to your security questions, follow these steps to verify your identity and reset your security questions. If you set up two-factor authentication or two-step verification, you won’t need to remember any security questions.

Learn more

If you receive suspicious email, learn how to identify fraudulent email.

FaceTime is not available in all countries or regions.

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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Mail Support

Mail Settings Lookup

Need to verify your email settings? Simply enter your email address below and we will use it to provide your Mail settings.

Incoming Mail Server

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Outgoing Mail Server

Outgoing Mail Server (Mac OS)

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Incoming Mail Server

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Outgoing Mail Server (iOS)

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Note: Apple may collect and use your domain address (i.e. yahoo.com, gmail.com, etc.) for purposes of improving our products and services. Otherwise, your full email address will not be stored and will not be used by Apple or shared with any other entities.

Featured topics

How-to and troubleshooting tips to get the most out of the Mail app

Add an email account to your iOS device

There are two ways you can set up an email account in the Mail app on your iPhone, iPad, or iPod touch — automatically or manually. Learn which option is best for you.

If your info on iCloud won’t sync

Learn what to do if you need help. For example, the changes you made to Contacts, Calendars, or Reminders on one device didn’t appear on all of your devices.

Use emoji and symbols on your Mac

macOS includes features that make it easy to find and type special characters like emoji, accents, and currency symbols.

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Mail Support

Mail Settings Lookup

Need to verify your email settings? Simply enter your email address below and we will use it to provide your Mail settings.

Incoming Mail Server

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Outgoing Mail Server

Outgoing Mail Server (Mac OS)

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Incoming Mail Server

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Outgoing Mail Server (iOS)

Kerberos Version 5 (GSSAPI)

Authenticated POP (APOP)

Note: Apple may collect and use your domain address (i.e. yahoo.com, gmail.com, etc.) for purposes of improving our products and services. Otherwise, your full email address will not be stored and will not be used by Apple or shared with any other entities.

Featured topics

How-to and troubleshooting tips to get the most out of the Mail app

Add an email account to your iOS device

There are two ways you can set up an email account in the Mail app on your iPhone, iPad, or iPod touch — automatically or manually. Learn which option is best for you.

If your info on iCloud won’t sync

Learn what to do if you need help. For example, the changes you made to Contacts, Calendars, or Reminders on one device didn’t appear on all of your devices.

Use emoji and symbols on your Mac

macOS includes features that make it easy to find and type special characters like emoji, accents, and currency symbols.

Have a question?

Ask everyone. Our Apple Support Community can help you find answers.

Tell us how we can help

Answer a few questions and we’ll help you find a solution.

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Определение подлинности сообщений электронной почты от магазинов App Store и iTunes Store

Если вы не уверены в подлинности сообщения электронной почты с информацией о покупке в App Store, iTunes Store, iBooks Store или Apple Music, вам могут пригодиться эти советы.

Мошенники часто пытаются обманом выманить личную или финансовую информацию, отправляя сообщения или ссылки на веб-сайты, которые с виду похожи на материалы компании Apple, но на самом деле предназначены для кражи ваших учетных данных. В некоторых подобных сообщениях предлагается перейти по ссылке для обновления информации учетной записи. Другие сообщения похожи на квитанцию от магазина App Store, iTunes Store или iBooks Store либо от службы Apple Music, при том что вы не совершали этой покупки.

Никогда не вводите данные своей учетной записи на веб-сайтах, на которые ведут такие сообщения, и никогда не загружайте и не открывайте вложения к ним.

Как проверить подлинность сообщения?

Получив по электронной почте сообщение с информацией о покупке в App Store или iTunes Store, в подлинности которого вы не уверены, обратите внимание на отдельные моменты, которые помогут вам понять, что сообщение действительно поступило от Apple.

Оригинальные квитанции на покупку, совершенную в App Store, iTunes Store, iBooks Store или Apple Music, содержат актуальный адрес выставления счетов, который вряд ли будет известен мошенникам. Кроме того, вы можете изучить свою историю покупок в App Store, iTunes Store, iBooks Store или Apple Music.

В сообщениях о покупках App Store, iTunes Store, iBooks Store или Apple Music мы никогда не будем просить вас передать следующую информацию по электронной почте:

• номер социального страхования;
• девичью фамилию матери;
• полный номер кредитной карты;
• CCV-код кредитной карты.

Подробнее о фишинге и других способах мошенничества можно узнать в этой статье.

Безопасный способ обновления информации учетной записи

Получив по электронной почте сообщение с просьбой изменить платежную информацию или данные учетной записи, следует делать это только через меню «Настройки» прямо на устройстве iPhone, iPad, iPod touch? либо в программе iTunes или App Store на компьютере Mac, либо в iTunes для Windows.

Изменять пароль к идентификатору Apple ID, который используется для покупок, следует только в меню «Настройки» на устройстве или на веб-сайте appleid.apple.com.

Дополнительные сведения о мерах безопасности и идентификаторе Apple ID см. в этой статье.

Действия в случае получения подозрительного сообщения или реакции на него

В случае получения сообщения, предположительно являющегося фишинговым, следует переслать его на адрес reportphishing@apple.com. На компьютере Mac выберите такое сообщение и нажмите пункт «Переслать как вложенный файл» в меню сообщения.

Если вы подозреваете, что только что ввели персональную информацию, например пароль или номер кредитной карты, на мошенническом веб-сайте, незамедлительно смените пароль идентификатора Apple ID.

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