What is apple gift message

Gift apps, music, movies, and more from Apple

Found something special in the App Store, iTunes Store, or Apple Books? You can send it to a friend or family member. Or if you’re not sure what to give, you can email a gift card.

Send a gift

Gifts are billed to your payment method, not to your Apple ID balance.

How to send a gift from your iPhone, iPad, or iPod touch

1. Open the App Store app, iTunes Store app, or Books app.
2. Tap the item that you want to give.
3. Tap the Gift button:
   • In the App Store, tap the Share button , then tap Gift App .
   • In the iTunes Store, tap the Share button , then tap Gift .
   • In the Book Store, tap Gift .
4. Follow the onscreen instructions to personalize and send your gift.
5. After the gift is sent, the recipient gets an email. When they open the email and click Redeem, the item automatically downloads to their device.

How to send a gift from your computer

1. On your Mac, open the iTunes Store in the Apple Music app. Or on a PC, open iTunes.
2. Find the item that you want to gift.
3. Click the arrow button next to the item’s price to show sharing options.
   
4. Choose Gift This [item type].
5. Follow the onscreen instructions to personalize and send your gift.
6. After the gift is sent, the recipient gets an email. When they open the email and click Redeem, the item automatically downloads to their device.

Resend a gift

If the recipient can’t find the email with the redeem button, you can resend the gift.

How to resend a gift from your iPhone, iPad, or iPod touch

1. Open the Settings app.
2. Tap your name.
3. Tap Media & Purchases, then tap View Account.
4. Sign in with your Apple ID.
5. Tap Gifts.
6. Tap the gift that you want to resend.
7. Make sure that the recipient’s email is spelled correctly. If you need to edit the recipient’s email address, tap their email address, then tap it again and enter the correct address.
8. Tap Resend Gift. If you don’t see Resend Gift, it has already been redeemed.

How to resend a gift from your computer

1. Open the Music app. Or if you’re on a PC, open iTunes.
2. From the menu bar, choose Account > View My Account. You might be asked to sign in with your Apple ID.
3. The Account Information page appears. Scroll to the Purchase History section and click Manage Gifts.
4. Click Edit next to the gift that you want to resend.
5. Make sure that the recipient’s email is spelled correctly. If you need to edit the recipient’s email address, click the email address, then make changes.
6. Click Resend Gift.

If there’s an issue when you send a gift

• The recipient of your gift must have an Apple ID in your country or region. For example, if you’re in the United States, you can’t send a gift to a friend who lives in Australia.
• In some regions, you can’t send gifts. Store availability also varies by country or region. Learn what’s available in your country or region.
• If you’re using Family Sharing and Ask To Buy is turned on for your account, you can’t purchase gifts.
• You can’t gift individual songs on an iPhone, iPad, or iPod touch. To gift a song, use your Mac or PC.
• You can’t gift apps, TV shows, or movies on a Mac or PC. To gift those items, use an iPhone, iPad, or iPod touch.
• You can’t gift a free app or item. But you can tap the Share button or the arrow button to share a link to the app or item.

Cancel a gift

If you want to cancel a gift, you can contact Apple Support up to two days before scheduled delivery.

Email a gift card

Your recipient can redeem an Apple Gift Card or App Store & iTunes gift card to their Apple ID balance. Then they can use that balance to buy subscriptions like Apple Music, Apple Arcade, or Apple TV+. Or they can buy apps, movies, books, and more from Apple.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Gifting

We offer a variety of services that make apple.com the ideal place for you to purchase items to give as gifts for family and friends. Find out everything you need to know about giving a gift through apple.com.

Gift Messaging

For most items in our store, you can include a gift message on the packing slip — at no charge.

When you select to put an item in your bag, just check the box that says “This is a gift” or “Add a free gift message.”You’ll be prompted to create your message after you’ve finished shopping and have selected to check out. If your order includes items intended for different recipients, you can enter a message for each item so that when the gifts arrive, it will be clear which item is intended for whom. At this time, apple.com does not support shipping items in a single order to multiple shipping addresses. To send gifts to different addresses, please place a new order through apple.com — one order per shipping address.

And don’t worry about pricing information being displayed for gift items. For all orders, the price is only included in the email notifications and never on the packing slips in the box. So if you have a gift shipped directly to family or friends, they won’t see the cost.

Please note that Apple Print Products are ineligible for gift messaging.

Gift Wrapping

When you order a new iPod touch, iPad, iPhone, MacBook, MacBook Pro, or select Apple-branded software and accessories, you can add a special touch to your gift: the Apple Gift Package (subject to availability). The Apple Gift Package is a signature gift box with a red ribbon and a greeting card with your personal message.

Look for the gift icon on a product page to find out if the Apple Gift Package is available.

Gift packaging is only available for standard configuration models of MacBook and MacBook Pro.

To add gift packaging:

• When you add an iPod touch, iPad, iPhone, or portable Mac to your bag, just select the checkbox that says «This is a gift,» and you will automatically be given the option to add gift packaging.
• When you add a gift-eligible software or accessory to your bag, you’ll have the option to choose the Apple Gift Package during checkout.

Apple Store Gift Cards

There are two types of gift cards that you can purchase from the Apple Online Store: Apple Store Gift Cards and iTunes Gift Cards.

Apple Store Gift Cards take the guesswork out of giving a gift. Your friends and family can choose exactly what they want from our huge collection of Mac, iPad, iPod touch and accessory items at the Apple Online Store or at their local Apple Retail Store.

How to Purchase Apple Store Gift Cards

Apple Store Gift Cards can be purchased from the Apple Online Store for any amount between HK$ 200-HK$ 40,000. Alternatively Apple Store Gift Cards can be purchased over the phone at (852) 800-905-918.

Each card can include an optional gift message. Find out more in the Gift Messaging section of online Help.

How to Use Apple Store Gift Cards

Apple Store Gift Cards can be redeemed in any Apple Retail Store, on the Apple Online Store, or by calling (852) 800-905-918. Apple Store Gift Cards can only be redeemed in the country or region of purchase.

In an Apple Retail Store, simply present the card to the cashier at time of payment. If you are using your Apple Store Gift Card at the Apple Online Store or over the phone, you’ll need to provide the gift card number and PIN. Remember to keep the card in your possession until your item(s) have been delivered.

You can use up to eight Apple Store Gift Cards for one transaction at the Apple Online Store and the Apple Retail Store. You can also combine your Apple Store Gift Card(s) with one credit/debit card to pay for your purchase.

Apple Store Gift Cards can be redeemed for most items on the Apple Online Store, including iPhone, iPhone accessories, and all things Mac, iPad, and iPod touch.

Note: Apple Store Gift Cards cannot be used to purchase another Apple Store Gift Card, an iTunes Gift Card, an iTunes Gift Certificate, Apple Print Products, or for purchases at the iTunes Store.

Checking Your Apple Store Gift Card Balance

You can check your Apple Store Gift Card balance by visiting Your Account or by calling (852) 800-905-918.

Lost or Stolen Cards

To report a lost or stolen Apple Store Gift Card, please contact Apple at any Apple Store location or by telephone at (852) 800-905-918. Replacement cards will be issued after Apple confirms that the lost or stolen card has not been redeemed and order details have been verified. Apple is not responsible for lost or stolen gift cards.

Engrave Your iPad or iPod touch

Make it your own — or a gift they’ll never forget — with free laser engraving. You can add a message to any new iPad, AirPods, iPod touch, or Apple Pencil (2nd generation). This service is only available online and is not offered on refurbished products.

After you select your iPad or iPod touch on apple.com, you can enter up to two lines of text. As you type, you’ll see an image that shows what your text will look like. The text will be engraved on the back of the product, near the top, just as it appears in the image. Please check spelling carefully.

You may be able to make changes to the engraved text or cancel your item if online Order Status indicates that it has “Not yet shipped.” See the Viewing & Changing Orders section of Shopping Help for details or go directly to online Order Status. You may wish to review our Sales and Refunds Policy.

Corporate Gifting and Rewards

An iPod touch makes the perfect gift for business, employee recognition, sales incentives, client appreciation and special events. Each iPod touch can be customized with your company logo or text engraving.

How to order

To purchase, simply follow the steps below:

1. Contact us: Call (852) 800-903-657 during business hours, Monday to Friday, 9am to 7pm.
2. Choose your incentive: Order as many as you want in any combination.
3. Add iPod touch engraving: Make the reward truly memorable. Have iPod touch engraved with your message for free or add your logo for a one-time setup fee.

For more details on the maximum characters allowed for iPod touch, please click here.

More ways to shop: Find an Apple Store or other retailer near you. Or call 800-905-918 .

Copyright © 2021 Apple Inc. All rights reserved.

SALES TERMS AND CONDITIONS («TERMS»)

Hong Kong Apple Store for Consumers

Thanks for shopping at Apple. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at Apple Online or on the phone with the Apple Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)

As with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. Please note that by placing an order with the Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Website Terms of Use.

Standard Exchange Policy

All products purchased at Apple Store in Hong Kong cannot be returned or exchanged under these Terms. Exceptions for exchange will be allowed for defective products only. If you believe that your product is defective, please call Apple Store Customer Service at (852) 800-905-918. If Apple determines, in its sole discretion, that the product is defective, you will be eligible to exchange your product. Apple reserves the right to test your defective products.

To send back a product eligible for exchange (not purchased in volume), simply follow the instruction of Apple Store Customer Service and send back your product with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product.

Please note the following:

• Eligible products can be exchanged only in the country or region in which they were originally purchased.
• Apple provides security features to enable you to protect your product in case of loss or theft. If you do not disable these features prior to sending back your device for an exchange, Apple may refuse to exchange.

Exchange of Products Purchased in Volume

In addition to the Standard Exchange Policy, the following applies to exchanges of any product purchased in volume (aggregate of more than 4 per order or across multiple orders) from the same product category:

• Must be sent back within 7 days of the date you receive the product; and
• Must be returned to the Apple Store where originally purchased.

iPhone Purchase

The purchase and use of an iPhone is subject to terms and conditions found at: http://www.apple.com/legal/sla/ and http://www.apple.com/legal/warranty/. In addition, by purchasing an iPhone, you expressly acknowledge that:

• A wireless service plan is required to activate all iPhone features.
• Making unauthorized modifications to the software on an iPhone violates the iPhone software license agreement. Should you be unable to use your iPhone due to an unauthorized software modification, its repair will not be covered under the warranty.

Wireless Services

Some Apple products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. Exchanging a product at the Apple Store does not automatically cancel your wireless service. You are responsible for your wireless service agreement and for any applicable fees associated with your wireless account.

Pricing and Price Reductions/Corrections

With regards to pricing, Apple reserves the right to change prices for products displayed at/on the Apple Store at any time, and to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and sales tax is available on the Payment & Pricing page.

Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Contact Center at 800-905-918 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order Receipt and Status Check

Information contained at the Apple Store constitutes an invitation to treat. No such information constitutes an offer by us to supply any products. By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Apple’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases this will be within twenty-four hours for items that are in stock. Apple may, in its sole discretion, refuse or cancel any order and limit order quantity. Apple may require additional qualifying information prior to accepting or processing any order. After you receive our email order confirmation, you can visit Order Status online to check your orders status at anytime. When the order status message shows “Preparing for Shipment”, it means that we have accepted your order.

Shipping & Delivery

Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Apple Store. Since the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities, Apple cannot be held liable for late deliveries. The estimated shipment date on your order is based on product availability, payment processing time, and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment. Apple must receive your payment within 10 calendar days or your order will be cancelled.

Apple Store products are delivered by appointed courier(s) during business hours Monday to Friday. Signature is required for all deliveries. In the event of an unsuccessful delivery, a calling card will be left to inform you to contact the courier to arrange a more convenient delivery day. We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered as cancelled and you will be subject to a 15% restocking fee. Delivery to a PO Box is not permitted for security reasons. We do not ship to freight forwarders. Customers with addresses on outlying islands may not receive door to door delivery. You will be subject to a 15% restocking fee if you request to cancel your order after the order is being prepared for shipment or shipped out. We cannot guarantee to suspend the shipment of such order, and it is your obligation to reject the delivery if it arrives at the shipment address as stated on your order. If the delivery is accepted, you will not be able to return it unless the product is defective. We will make the refund for such cancelled orders based upon the original payment method after deducting the restocking fee. Please note that we will only remit refunds to a Hong Kong bank account where the name of the bank account holder matches the payor’s name/information. Please also note that we only remit refunds domestically and cannot remit refunds outside of Hong Kong.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

In-Store Pickup

Apple offers in-store pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you may pick up the item(s) purchased. A government-issued photo ID and other required documents as stated on the emails sent to you will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items, and we will apply a 15% restocking fee if the order is cancelled or not picked up by the date. We’ll also send you a reminder or two, just in case it slips your mind. Please visit Shipping & Delivery page for complete details about in-store pickup.

Consumers Only

The Apple Store sells and ships products to end-user customers only. You may not purchase products at the Apple Store for resale, and we reserve the right to refuse or cancel or delay your order if we have reasonable grounds to believe the product is not being purchased by you for end use.

Hong Kong Sales Only

The Apple Store accepts orders from billing addresses within Hong Kong. Apple will not ship products purchased at the Apple Store to an address outside of the Hong Kong. Apple products are subject to Hong Kong and international export control laws and regulations and must be purchased, sold, exported, re-exported, transferred, and used in compliance with such export laws and regulations.

Shopping outside Hong Kong

There are more than 35 Apple Online Stores in countries or regions around the globe. The Apple Online Store Hong Kong ships only within Hong Kong. If you would like to purchase Apple products from outside Hong Kong, please see our International Store Directory to find out if an Apple Online Store serves your country or region.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Apple reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Apple confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Apple will cancel the order and refund your purchase price in full.

Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple branded product. The applicable warranty terms and conditions can be reviewed at http://apple.com/hk/legal/warranty and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

Data Protection

By placing your order, you agree that we may store, process and use data provided by you for the purposes of processing your order. If you so indicate on the appropriate section of the checkout page, by placing your order you also agree that we may transfer such data, other than credit card details, to other companies in the Apple group of companies in order to provide you with information from time to time on other Apple products and services that may be of interest to you. If you do not agree to our transferring such data to other companies in the Apple group of companies in order to provide you with information on other Apple products and services, you should indicate your non-agreement on the appropriate section of checkout. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request.

Gift Cards

For Apple Store Gift Card Term and Conditions, please click here.

Recycling

According to the Producer Responsibility Scheme under Hong Kong Environmental Protection Department, a product set out in this receipt may be Regulated Electrical Equipment (REE) under the Product Eco-responsibility Ordinance (Cap. 603). The Ordinance imposes a recycling levy on the REE product, paid by Apple or its suppliers, as follows:

• Computer or Printer (≤ 30Kg): $15 per item
• Monitor: $45 per item

Please visit http://appleprs.re-teck.com within 3 days of receipt of your purchase to learn more and arrange free removal of old devices with Apple’s recycling partner (Li Tong Recycling).

General

This policy will be governed by the laws of the Special Administrative Region of Hong Kong. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that Region. Neither our failure or your failure to enforce any term of the policy constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

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