What is apple id review

Security and your Apple ID

Learn more about security and your Apple ID.

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. It includes the email address and password you use to sign in as well as the contact, payment, and security details you use across Apple services. Apple takes the privacy of your personal information very seriously and employs industry-standard practices to safeguard your Apple ID.

Here are some of the best practices you can follow to maximize the security of your account.

Use a strong password for your Apple ID

Apple policy requires you use strong passwords with your Apple ID. Your password must have eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. Apple also uses other password rules to make sure your password isn’t easy to guess.

If you aren’t sure if you have a strong password, visit your Apple ID account page to reset your password as soon as possible.

Make the answers to your security questions hard to guess

Apple uses security questions to provide you with a secondary method to identify yourself online or when contacting Apple Support. Security questions are designed to be memorable to you but hard for anyone else to guess. When used in conjunction with other identifying information, they help Apple verify that you are the person who is requesting access to your account. If you haven’t selected your security questions, visit your Apple ID account page to set them up.

Protect your account with two-factor authentication

Apple offers an improved security method called two-factor authentication that’s designed to ensure that you’re the only person who can access your account, even if someone else knows your password. When you enter your Apple ID and password for the first time on a new device, we’ll ask you to verify your identity with a six-digit verification code. This code is displayed automatically on your other devices, or sent to a phone number you trust. Just enter the code to sign in and access your account on the new device. Never share your password or verification code with anyone else.

If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.

Two-factor authentication is built directly into iOS, macOS, tvOS, watchOS, and Apple’s websites. You can use two-factor authentication with your Apple ID if you have a device that’s using the latest iOS or macOS, or if you have access to a web browser and a phone number. Two-factor authentication is the default security method for some new Apple IDs created on iOS 10.3 or later and macOS 10.12.4 or later.

If you don’t have devices that can be updated to iOS 9 or later, or OS X El Capitan or later, you can set up two-step verification for your Apple ID instead.

You need two-factor authentication to use certain features that require improved security.

Check for encryption and SSL

All web pages where you can view or change your Apple ID use Secure Sockets Layer (SSL) to protect your privacy. In Safari, look for in your browser when accessing your account at your Apple ID account page to know your session is fully encrypted and secure.

Employee privacy and security policies

In addition to strong passwords, encryption, and other technology, Apple has strict policies and procedures in place to prevent unauthorized access to your account. Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can’t help you perform any actions on your account. These policies are audited and reviewed on a regular basis.

Other tips for keeping your account secure

Good online security requires a combination of practices by companies using Internet services and informed behavior by users. Below are some tips to follow to maximize your security when using your Apple ID and other online accounts.

• Always use a strong password.
• Never use your Apple ID password with other online accounts.
• Change your password regularly and avoid reusing old passwords.
• Choose security questions and answers that can’t be easily guessed. Your answers can even be nonsense as long as you can remember them. For example, Question: What is your favorite color? Answer: Mozart.

• If you abandon an email address or phone number associated with your Apple ID, be sure to update your Apple ID with current information as soon as possible.
• Set up two-factor authentication for your Apple ID to add an extra layer of security to your account and eliminate the need for security questions.
• Avoid phishing scams. Don’t click links in suspicious email or text messages and never provide personal information on any website you aren’t certain is legitimate. Learn how to identify phishing attempts.
• Don’t share your Apple ID with other people, even family members.
• When using a public computer, always sign out when your session is complete to prevent other people from accessing your account.

Never provide your password, security questions, verification codes, recovery key, or any other account security details to anyone else. Apple will never ask you for this information.

If Apple Support needs to verify your identity, we might ask you to generate a temporary Support PIN. We’ll only ask for this information over the phone after you contact Apple Support for help.

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What is Sign in with Apple?

Sign in with Apple is the fast, easy, and more private way to sign in to third-party apps and websites using the Apple ID that you already have.

About Sign in with Apple

When you see a Sign in with Apple button on a participating app or website, it means you can set up an account using your Apple ID. No need to use a social media account, fill out forms, or choose another new password.

Sign in with Apple is built from the ground up to respect your privacy and keep you in control of your personal information. It works natively on iOS, macOS, tvOS, and watchOS, and in any browser.

Privacy and security

• At your first sign in, apps and websites can ask only for your name and email address to set up an account for you.
• You can use Hide My Email—Apple’s private email relay service—to create and share a unique, random email address that forwards to your personal email. This lets you receive useful messages from the app without sharing your personal email address. Learn more about how Hide My Email works.
• Sign in with Apple won’t track or profile you as you use your favorite apps and websites. Apple retains only the information that’s needed to make sure you can sign in and manage your account.
• Security is built in to Sign in with Apple with two-factor authentication. If you use an Apple device, you can sign in and re-authenticate with Face ID or Touch ID anytime.

Use Sign in with Apple

To use Sign in with Apple, tap the Sign in with Apple button on a participating app or website, review your information, and sign in quickly and securely with Face ID, Touch ID, or your device passcode.

Learn how to use Sign in with Apple on your iPhone, iPad, iPod touch, or web browser.

You need to be signed in with your Apple ID in System Preferences > Apple ID on your Mac or Settings > [your name] on your iPhone, iPad, or iPod touch. You also need two-factor authentication turned on. Learn more.

Learn more

• If you don’t see a Sign in With Apple button, that app or website doesn’t support Sign in With Apple yet.
• Sign in with Apple is not available for children under 13 years old. This age may vary by country or region.
• Learn how to review the apps you use with Sign in with Apple.
• If you need help signing into or updating your Apple ID, or changing your account information, learn what to do.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Manage and use your Apple ID

Your Apple ID is the account you use to access Apple services like the App Store, Apple Music, iCloud, iMessage, FaceTime, and more. You can sign in to all Apple services with a single Apple ID and password.

Sign in with your Apple ID

Use the same Apple ID and password every time you’re asked to sign in to an Apple device or service. If you don’t have an Apple ID, learn how to create a new Apple ID. You can use your Apple ID to:

• Automatically set up all of your Apple services when you set up a new device and sign in with your Apple ID.
• Keep your personal content up to date on all of your devices when you sign in to iCloud.
• Sign in to the iTunes, Books, and App Store to make purchases and access previous purchases.
• Sign in to iMessage and FaceTime 1 to talk and text with friends and family.
• Sign in to third-party apps and websites with Sign in with Apple.

Manage your Apple ID

Because your Apple ID is used across all your devices and services, it’s important to keep your account information up to date. Simply sign in to your Apple ID account page 2 at any time to manage your account:

• Update trusted phone numbers and devices that you’re currently signed in to with your Apple ID.
• Change your password to help maintain the security of your account.
• Update your Apple ID email address 3 to make sure it’s an address that you use frequently.
• Add additional email addresses to help people find and communicate with you on Apple services like FaceTime 1 , iMessage, and Find My.
• Update the birth date associated with your Apple ID.
• Change your Apple ID country or region.

Help us protect your account

The security and privacy of your Apple ID is very important to us. Here are some things you can do to make sure your account remains private and secure:

• If you haven’t already, set up two-factor authentication to add an extra layer of security to your account. Depending on when you created your Apple ID, it might already be protected by two-factor authentication.
• If you can’t set up two-factor authentication, reset your security questions and add a rescue email address. If you forget your password or the answers to your security questions, your rescue email address will help you regain access to your account.
• Learn about best security practices for your Apple ID.

1 FaceTime isn’t available in all countries or regions.

2 Depending on how you created your Apple ID, you might be required to provide additional information or change your Apple ID username from a mobile phone number to an email address.

3 In China mainland and India, you can use your phone number as your Apple ID. In China mainland, you might be required to provide a +86 phone number for your Apple ID. You can change the number later, or change your country or region to a location that doesn’t require it. This number is only used for verification purposes.

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Your Account & Apple ID

What is an Apple ID?

An Apple Account/Apple ID lets you personalise your Apple on-line experience. Once you have created an Apple Account/Apple ID you will use it to access those Apple online resources which require you to identify yourself. With your Apple Account/Apple ID you can access your Apple Store order history and our Self Service website. Your Apple Account/Apple ID account is also used for iPhoto and iTunes.

What are the benefits of an Apple ID?

To create an Apple ID or sign in using an existing Apple ID, click here. If you have previously made purchases through the iTunes Store you can use this Apple ID.

By creating and using an Apple ID, you can personalise your apple.com experience. With an Apple ID you can save items you are interested in purchasing, save a shopping bag if you are almost ready to place an order, use Express Checkout, check your order status and much more.

Additionally, your Apple ID gives you access to other Apple resources including:

• Buying music, movies, and TV shows on the iTunes Store
• Buying or downloading applications on the App Store
• Ordering photos and photo books with iPhoto or Aperture
• Registering your Apple products
• Accessing support for your products from AppleCare
• Getting One to One personal training and other services at an Apple Store

Sign in to Order Status to begin taking advantage of these features!

If you forgot your Apple ID, try your current email address. If that doesn’t work you can find your username with our Apple ID recovery tool, iForgot. You can also visit the Your Apple ID Support page.

If you still can’t sign in, please contact Apple Store Customer Service at 0800 048 0408. For security purposes, Apple cannot provide you with your Apple ID or password.

How to create an Apple ID account?

To create an Apple ID account and password, click here. Enter your e-mail address, which becomes your Apple ID account username, and all of the other required fields.

Can I buy online without an Apple ID?

With our Guest Checkout feature, you can check out on apple.com without an Apple ID or password. Simply add the items you would like to purchase to your shopping bag, enter your shipping and payment information, and click the «Place Order Now» button.

You will be able to visit online Order Status to check your order status and track shipments. To cancel items, add items, or make changes to your order, please call 0800 048 0408. To determine eligibility or request an Apple rebate, visit the Product Promotions website.

Can I have more than one Apple ID account?

Yes, but it is not recommended as you will not be able to view your complete order history under the same Apple ID account. Please note, Apple ID accounts cannot be merged.

I forgot my Apple ID account password.

Follow the instructions on the iForgot web site password. Your sign-in information will be sent to the email address you chose for your Apple ID account. Alternatively you can answer the password recovery question you set when you created your account.

For security reasons, Apple cannot reset the password for you.

How do I change my Apple ID account details?

It is easy to change your user name, password, or billing information. Just click on «Account» at the top of any Apple Store page and sign in. Once signed in, you can review and edit your personal information. Alternatively you can visit http://www.apple.com/shop/account/home to modify your Apple ID account.

More ways to shop: Find an Apple Store or other retailer near you. Or call 0800 048 0408 .

Copyright © 2021 Apple Inc. All rights reserved.

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

APPLE RETAIL SALES & REFUND TERMS AND CONDITIONS FOR APPLE STORE PICKUP (“APPLE STORE PICKUP TERMS”)

SALES & REFUND TERMS AND CONDITIONS (“TERMS”)

Thanks for shopping at the Apple Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland. To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Store” and to Apple Distribution International Ltd. as “Apple”, “we” or “us”. You may contact Apple by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at contactus.uk@euro.apple.com.

As with any shopping experience, there are terms and conditions that apply to transactions at the Apple Store. If you purchase a product via the Apple Store, these Terms apply to the sales contract between you and Apple, unless you have chosen to pick up a product from an Apple Store using Apple Store Pickup, in which case, please click here to see the Apple Store Pickup Terms. The Privacy Policy and Terms of Use also apply. You need to be at least 18 years old to place orders on the Apple Store.

Standard Returns Policy

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the Apple Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com.

Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
• Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, Apple Store Gift Cards and any Apple Developer products.
• Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
• Sealed computer software that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

For complete details on how to return a product purchased at the Apple Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/uk/shop/help/returns_refund.

Wireless Services

Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Store by freephone on 0800 048 0408 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Apple Store, you can visit the store website at http://www.apple.com/uk or use the Apple Store mobile app, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your Apple ID or as a guest customer, and have your items shipped to you or to a person designated by you. Alternatively, you can call the Apple Store freephone number on 0800 048 0408 Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00 and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within 24 hours for items that are in stock. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Apple Store.

Shipping & Delivery

The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man.

Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/uk/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Store. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

Pickup Points

Apple offers pickup points from convenient locations for many of the items available on the Online Store. Certain products, however, may not qualify for collection at pickup points. Only you or the person designated by you may pick up the item(s) purchased. A form of identity and order number will be required for collection by you. Or, you may designate a third party to pick up your order. You must provide the name and email address of the third party and the third party will need to bring a form of identity and order number for collection. Apple is not responsible for actions taken by the third party once your item(s) have been picked up. Apple will notify you when your order is ready and the date by which you need to pick up your items. Apple will also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Items purchased on the Online Store for Business or the Online Store for Education and items purchased with loan financing may not be collected from pickup points. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about pickup points.

Apple One-Year Limited Manufacturer Warranty

Apple provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product. The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

Consumer Law Rights

The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. For details, click here.

Apple Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Store to another country or region if prohibited by export control laws. If you do plan to export an Apple product to another country or region, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts

(Complete and return this form only if you wish to withdraw from the contract.)

• To:
  Apple Distribution International Ltd.
  Hollyhill Industrial Estate
  Hollyhill
  Cork
  Ireland
  Email address: contactus.uk@euro.apple.com
• I/we [*] hereby give notice that I/we [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
• Ordered on [*]/received on [*],
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper)
• Date.

[*] Delete as appropriate.

Alternative Dispute Resolution

You may access the EU Online Dispute Resolution platform via the following link: http://ec.europa.eu/consumers/odr.

APPLE RETAIL SALES & REFUND TERMS AND CONDITIONS FOR APPLE STORE PICKUP (“APPLE STORE PICKUP TERMS”)

Thanks for shopping at the Apple Online Store and for choosing to pick up one or more of your products at an Apple Retail Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Apple Online Store at http://www.apple.com/uk, on the Apple Store mobile app or on the phone with the Apple Contact Centre. The Apple Online Store, the Apple Store mobile app and the Apple Contact Centre are operated by Apple Distribution International Ltd., which is a company incorporated in the Republic of Ireland with its registered office at Hollyhill Industrial Estate, Hollyhill, Cork, Ireland and with registered number 470672 at the Companies Registration Office of Ireland.

To make it visually easier on both of us, we’ll refer to the Apple Online Store, the Apple Store mobile app and the Apple Contact Centre as the “Apple Online Store” and to Apple Retail UK Limited as “Apple Retail”, “we” or “us”.

The Apple Retail’s legal business name in the United Kingdom is ‘Apple Retail UK Limited’ with registration number 4996702.

You may contact Apple Online Store by mail at the registered address above, by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00, or by email at contactus.uk@euro.apple.com. You may contact Apple Retail at our registered business address at c/o TMF Group, 8th Floor, 20 Farringdon Street, London, EC4A 4AB, United Kingdom.
As you have chosen to pick up one or more of your products at an Apple Retail Store, these Apple Store Pickup Terms apply to the sales contract between you and Apple Retail along with the Privacy Policy and Terms of Use. You need to be at least 18 years old to place orders on the Apple Online Store.

Standard Returns Policy

As you have ordered your product(s) through Apple Online Store and chosen to pick up one or more of your products at Apple Retail, you can cancel your order, return a product or cancel a service contract by contacting the Apple Online Store, or once you have received or picked up your item, take it to the Apple Retail Store.

Standard Returns to Apple Online Store

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product to the Apple Online Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by either sending the model form found at the end of this Policy, submitting the electronic form found online at http://www.apple.com/uk/shop/account/home, calling our freephone number on 0800 048 0408 or sending an email to contactus.uk@euro.apple.com.

Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us. You have a further 14 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection. Once we pick up the product or, in the event you are delivering the product to the carrier, we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
• Subscriptions to the Software Up-to-Date Programme, iTunes Gift Cards, Apple Store Gift Cards and any Apple Developer products.
• Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
• Sealed computer software that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).

For complete details on how to return a product purchased at the Apple Online Store, please visit the Return & Refund section of the Help page located at http://www.apple.com/uk/shop/help/returns_refund.

Standard Returns to Apple Retail

If you are not satisfied with your purchase, you may return the product with the original receipt, original packaging and its included accessories within fourteen (14) calendar days of picking up your product(s). Should you wish to return your products to an Apple Retail Store, this must be a Retail Store within the UK.

The following additional restrictions apply to these returns:

• If the item is returned in the original box with included accessories, we will exchange it or offer a refund.
• Opened software, memory and other media can be exchanged for the same item, but cannot be returned for a refund.
• Custom-configured products, including personalised iPads, cannot be returned or exchanged.

If you are a consumer and have purchased faulty or mis-described products, you should return them as soon as possible after discovery of the fault or mis-description. You must also provide the original receipt or proof of purchase. If investigation reveals the products as sold were faulty or mis-described, Apple will replace or repair them or provide you with a full refund.

All refunds under this Policy will be made using the original payment method. Apple will transfer the money to your bank account within ten (10) business days of the return of the product.

Apple provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange.

Wireless Services

Some Apple products utilise wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider. For more information, contact your wireless service provider.

Pricing and Price Reductions/Corrections

Apple reserves the right to change prices for products displayed on the Apple Online Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Apple. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you. Additional information about pricing and taxes is available in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

In addition to your right to cancel your order, return a product or cancel a service contract for any reason as explained above, should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to contact the Apple Online Store by freephone on 0800 048 0408 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit, you must contact Apple within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events.

Order, Order Acknowledgement and Order Acceptance

To place an order for products or services at the Apple Online Store, you can visit the store website at http://www.apple.com/uk or the Apple Store mobile app, and then simply add the products you wish to your shopping cart, check out (using your chosen payment method) with your Apple ID or as a guest customer, and choose for each of your items to either pick up from an Apple Retail Store on the same day, have your item(s) shipped to you, or have your item(s) shipped to an Apple Retail Store to be collected by you or a person designated by you, or a combination of these methods if you’re ordering several items. Alternatively, you can call the Apple Online Store freephone number on 0800 048 0408 Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00 and an Apple Specialist will assist you through the entire order process, from product selection to payment method. Either way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number.

Within a few minutes after we receive your order, we’ll email you an order confirmation. As with the web order number, the order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order. For orders where we are shipping any of your items to you or to an Apple Retail Store, once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”). For orders where you are to pick up an item from an Apple Retail Store, we will send you an email or an SMS stating that we have accepted your order, which will include when your items will be available to pick up from your selected Apple Retail Store (the “Pick-Up Notification”). The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping or confirmed that it is in stock at your selected Apple Retail Store. In most cases, this will be within 24 hours for items that are in stock and need to be shipped, or less for items already in stock and available to pick up at your selected Apple Retail Store. For items that are not in stock, you will receive the Order Acceptance Email when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Apple will have formed a contract with you (we will include the key terms of the contract in this acceptance email).

Shipping & Delivery

The Apple Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for the current shipping rates and fees. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man. Please review the Shipping & Delivery section of the Help page located at http://www.apple.com/uk/shop/help/shipping_delivery to learn more about how and when you will receive the products you purchased from the Apple Online Store. Please note that the actual delivery of your order can be impacted by many events beyond Apple’s control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Apple takes care of the dispatch of the products you purchase on the Apple Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Apple to resolve.

Apple Store Pickup and Return

Apple offers in-store pickup for many of the items available on apple.com. Certain products and payment methods, however, may not qualify for in-store pickup. Certain products may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. Only you or the person designated by you may pick up the item(s) purchased. A valid form of ID and order number will be required for pickup. Apple will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, Apple may cancel it. Please visit http://www.apple.com/uk/shop/help/shipping_delivery for complete details about in-store pickup.

Pickup Contact

If you select Apple Store Pickup, you may designate a third party to pick up your order. You must provide the name and email address of the third party. Please note that certain products and payment methods are not eligible for Apple Store Pickup by a third party. The third party will need to bring a form of identity and order number for Apple Store Pickup. Apple is not responsible for actions taken by the third party once your item(s) have been picked up.

Apple One-Year Limited Manufacturer Warranty

Apple Distribution International Ltd. provides a one-year limited manufacturer warranty against defects in materials and workmanship for any new Apple-branded product (the “Apple One-Year Limited Warranty”). The applicable warranty terms and conditions can be reviewed at http://www.apple.com/uk/legal/warranty/ and are also contained in your Apple hardware box. The Apple One-Year Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products. Non-Apple-branded products may have the benefit of a manufacturer’s warranty provided by the product manufacturer — please see your product box and literature for details.

Consumer Law Rights

The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. For details, click here.

Apple Online Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check http://www.apple.com/uk/shop/account/home or contact the Apple Online Store Customer Service by freephone on 0800 048 0408 from Mon-Fri 08:00-20:00, Sat-Sun 09:00-18:00.

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Apple Online Store to another country if prohibited by export control laws. If you do plan to export an Apple product to another country, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Apple may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Apple reserves the right to change quantities available for purchase at any time, even after you place an order, provided Apple has not yet accepted your order.

Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be charged once we accept your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.

Further information on payment can be found in the Payment & Pricing section of the Help page located at http://www.apple.com/uk/shop/help/payments.

Model Withdrawal Form for Returns of Products or Cancellation of Service Contracts

(Complete and return this form only if you wish to withdraw from the contract.)

• To:
  Apple Distribution International Ltd.
  Hollyhill Industrial Estate
  Hollyhill
  Cork
  Ireland
  Email address: contactus.uk@euro.apple.com
• I/we [*] hereby give notice that I/we [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],
• Ordered on [*]/received on [*],
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper)
• Date.

[*] Delete as appropriate.

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