What is apple nectar
My ID Queries
My ID is a service that makes accessing and managing your account easier.
No more need to look for your Nectar card number. With My ID you’ll log in to Nectar just with your email address and password.
There’s no change in how you collect points and no need to get a new Nectar card either.
Doing your Sainsbury’s shopping online?
With My ID you can log in to Sainsbury’s using the same email address and password you use for Nectar. This is just the first step in making it easier to manage multiple accounts.
We want to make accessing and managing your account as easy as possible.
Quick and easy login
We’re introducing a simple email login so you don’t have to look for your Nectar card number anymore. You can also use your Nectar login details to quickly register for Sainsbury’s online if you don’t already have an account.
Security you can trust
You can be sure your information will always be safe with our industry-leading technology.
The first step in making things fuss free
- • In future, when you update your personal details in Nectar they will also update in your Sainsbury’s account (if you have one)
- • Soon you’ll be able to use your Nectar login details to log in or register to Sainsbury’s SmartShop
You will continue to use separate login details for both accounts.
How do I benefit from the My ID shared log in?
You can update your email addresses to be the same on both accounts until 23 August. We’ll then set up your shared My ID log in so you’re able to manage your accounts more easily.
What exactly will be linked with My ID?
Only your login is shared with the My ID service. In the future your account details (such as name, address, email address) will also sync, but nothing else.
There are no changes in the way we share your Nectar partner transactions with Sainsbury’s, and your communication preferences will not sync between Nectar and Sainsbury’s.
I use the same email address on Sainsbury’s Groceries, but different Nectar card numbers. Will my points be synced?
No, Nectar cards will not be synced, only login details are shared. So the Nectar card linked to your Nectar app and website will remain separate from the one you use for Sainsbury’s Groceries.
I use the same email for both, but different passwords. Which will I use in future?
When we prompt you, you’ll be able to set the same new password for both.
If I change my password on one account will it also change on the other?
Yes, using My ID means that if you update your password on your Nectar account, it will automatically change on Sainsbury’s and vice versa.
Will only having one password be less secure?
No, our My ID service uses secure encryption.
I use the same email address for both but do not want to use the My ID shared login service (for example if you set up an account for a relative). Can I stop this?
If you’d rather not use My ID, simply update one of your accounts so that email addresses are different by 30 August. This way we won’t set up a shared login with our My ID service for you.
Nectar Connect
Nectar Connect lets you collect Nectar points from a wide range of brands you love in 3 easy steps:
1. Connect the bank account(s) you use for your everyday spend to your Nectar account by approving a link with your bank using your bank login details. You can link both credit and debit card accounts.
2. Activate an offer.
3. Use your connected payment card to make a qualifying purchase.
This link with your bank gives us permission to view your payment transaction data to understand your spending habits, target relevant offers to you, and issue points against qualifying purchases. To find out more about what data we collect and how we use it visit: www.nectar.com/about/privacy-and-legal/nectar-connect
Your points are awarded automatically and this can take up to 25 calendar days, but usually less.
Signing up is easiest using your mobile, especially if you have your banking app installed so we can connect your accounts quickly, easily and securely.
Open Banking is a secure way for you to voluntarily give trusted brands or companies access to your financial information. Doing so could give you a more detailed understanding of all your payment card accounts in one place, allow you to take out loans or other financial products more easily, or help you find new ways to make the most of your money.
Only providers regulated by the Financial Conduct Authority can access your financial information, with your permission. You can find out more information here: https://www.openbanking.org.uk/customers/what-is-open-banking.
We update offers regularly. If your offers have expired, you can check these in your account settings:
1. Click on the Settings Cog in your dashboard
2. Select ‘Expired Offers’
3. View all the offers which have now expired to check your points have been awarded
If you have activated all your offers, check back regularly to view any new offers. Your activated offers can be found in the ‘Activated Offers’ section on your dashboard.
In your Nectar Connect account activity you can view all the offers we’ve updated for your purchases with the retailers. These are a cumulative balance since you joined Nectar Connect.
Your balance in your Nectar account Activity displays a full view of your transactions and redemptions across all Nectar programme partners.
You can delink a bank account in your Nectar Connect dashboard by clicking on the bank logo and selecting ‘Remove Bank’.
Before doing this you first need to add an alternative bank account, and then remove the existing one. You always need at least one bank account linked to Nectar in order to remain in the Nectar Connect programme.
It’s easy to add a new bank. Just click on the plus (+) sign next to your current bank in your Nectar Connect dashboard, select your new bank, and follow the on-screen instructions.
If you remove all existing linked bank accounts and do not add a new one, you will be removed from the Nectar Connect programme (see next question for more details).
To permanently leave Nectar Connect you will need to delink ALL of your linked bank accounts.
You can remove each bank account in your Nectar Connect dashboard by clicking on each bank logo and selecting ‘Remove Bank’. Once you have done this and closed down your browser you will be removed from the Nectar Connect programme. This means all links between Nectar and your bank account(s) will be severed.
If you wish to re-join Nectar Connect at any point after this, you will have to go through the full sign-up journey again.
All your transactional data sits in a secure bank-grade environment. We work with a specialist company called TrueLayer who is regulated by the Financial Conduct Authority (FCA) to act as an Authorised Payment Institution (API) to provide Account Information Services (AIS). In other words, TrueLayer works on behalf of Nectar and acts as a messenger between us and your bank.
Missing Points
Here’s a handy troubleshooting guide if you’re missing points for an online purchase.
1. Check how much time has passed, as points from online purchases can take 35 days to show on your account. Some partner brands wait until after your cooling-off period has passed — so if you’re missing points for a financial product or credit card based service, it’s best to add another 14 days to that period.
2. If it’s been more than 35 days, the item you bought may have been excluded from collecting points. To see if that’s the case, just search for the brand you bought from on the Nectar website and click ‘terms and conditions’.
3. Did you delete your cookies or set your browser to private mode when you were shopping? If we can’t track your purchase, we can’t add your points.
4. Did you switch to another referral site such as Quidco half way through your purchase? If we lose track of your shopping, we can’t add your points.
If you’ve checked and still need some help, please chat with us so we can sort things out for you.
Here’s a handy troubleshooting guide if your receipt shows fewer points than expected.
1. Check your Nectar points online. We show your previous five transactions and spends on your home page, next to your offer stream. If you share your Nectar card with someone else and they’ve spent some points, you’ll see it here. For an overview of the last 30 days, simply click on ‘Full Statement’.
2. If you go shopping every day, wait for 48 hours and then check your points online. It can take a bit of time for your account balance to update, so the points on your receipt may have been out of date.
3. Bonus points don’t show up separately when we add them, so there’s a chance you didn’t notice that your points have increased.
If you’ve tried these steps and still need some help, please chat with us so we can sort things out for you.
Here’s a handy troubleshooting guide if you’re missing points for an app offer.
1. Check how much time has passed, as points from app offer purchases can take 28 days after the offer’s ended before they show on your account. You can see the expiry date just below the ‘Offer Active’ button on the offer page.
2. If it’s been more than 28 days, the item you bought may have been excluded from collecting points. To see if that’s the case, just check the offer terms and conditions.
If you’ve checked and still need some help, please chat with us so we can sort things out for you.
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