What is apple service number

Find Apple Customer Numbers, Reseller IDs, and Organization IDs

Learn how to find your number or ID and when to use it with Apple Business Manager or with Apple School Manager.

This article is for system administrators. If you need support, learn how to contact Apple.

When you add your Apple Customer Number or Reseller ID to Apple Business Manager or Apple School Manager, you can deploy your devices and purchase apps and books in volume.

Find your Apple Customer Number or Reseller ID

Whether you purchase your devices from Apple or from a participating Apple Authorized Reseller, learn how to find your number or ID.

If you purchased from Apple

When you purchase from Apple, we assign an Apple Customer Number to your organization. If you don’t know your Apple Customer Number, contact your finance department or Apple Sales.

If you buy Apple devices from an Apple Store, ask the Business Team for your Apple Customer Number.

If you purchased from an Apple Authorized Reseller or wireless carrier

1. Contact your Apple Authorized Reseller or wireless carrier.
2. Confirm that they support the Device Enrollment feature of Apple Business Manager or Apple School Manager.
3. Ask for their Reseller ID.

If they don’t support these programs, ask them to contact their distributor or Apple account team. If they choose to participate, they’ll work with their distributor or Apple to start supporting Device Enrollment.

Find your Organization ID

If you purchase devices from an Apple Authorized Reseller or wireless carrier, you also need to provide your Organization ID to your reseller or carrier. Here’s how to find it:

1. Log in to Apple Business Manager or Apple School Manager
2. Click Settings, then click Enrollment Information.
3. Look for your Organization ID in the Enrollment Information pane.

How to use your number or ID with Apple Business Manager or with Apple School Manager

After your organization is approved for Apple Business Manager or Apple School Manager, you can add device suppliers by entering your Apple Customer Number, or your reseller or carrier’s Reseller ID:*

1. Log in to Apple Business Manager or Apple School Manager.
2. Click Settings, then click Device Management Settings.
3. Next to Customer Numbers, click Edit.
4. Enter your number or ID.
5. Click Apply.

If you enter a Reseller ID, you also need to provide your Organization ID to your reseller or carrier. You can find your Organization ID in the Enrollment Information pane.

* If you represent a large organization, like a school district, you might have more than one Apple Customer Number or Reseller ID. You can add multiple Apple Customer Numbers or Reseller IDs when you enroll, or any time after you enroll.

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Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .

Shop with SignTime ASL Support

American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Get Financing for You, Your Business, or Your School

Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.

Find Authorized Training Providers

Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.

How to Buy for Business

If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.

Corporate and Government Sales:

• Apple Enterprise Sales (877) 412–7753
• Apple Government Sales (877) 418–2573

How to Buy for Education

If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .

If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.

Find Apple Authorized Resellers

Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.

Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.

North American Corporate Contacts

• Apple Media Helpline (408) 974–2042
• Apple Software Upgrade Center (888) 840–8433
• Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696

• Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)

• Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
• Apple Store (Small Business) 001–800–692–7753

Product and Services Support

Contact Apple Support

Need service or support? Start your request online and we’ll find you a solution.

More Ways to Get Help:

Get ASL Support through SignTime

You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter

If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Browse Online Support

Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.

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Find the serial number or IMEI on your iPhone, iPad, or iPod touch

Learn how to find the serial number, IMEI/MEID, CDN, and ICCID on your iPhone, iPad, or iPod touch.

Before you begin

• You can find these numbers in several places, including Settings, on the physical device, in Finder or iTunes, and on the original packaging.
• When you contact Apple for support, you can use the serial number or the IMEI/MEID number to identify your device.

Find your serial number, IMEI/MEID, or ICCID

1. Go to Settings > General and tap About.
2. Look for the serial number. You might need to scroll down to find the IMEI/MEID, and ICCID.
   
3. To paste this information into Apple registration or support forms, touch and hold the number to copy.

Still haven’t found the number that you need? See the following sections.

In Finder or iTunes

Don’t have your device?

iPhone

On these devices, find the serial number in Settings and the IMEI/MEID on the SIM tray. If you need support but you can’t view the Settings menu, you can use the IMEI/MEID instead of the serial number:

• iPhone 13
• iPhone 13 mini
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 12
• iPhone 12 mini
• iPhone 12 Pro
• iPhone 12 Pro Max

• iPhone SE (2nd generation)
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone XS
• iPhone XS Max
• iPhone XR
• iPhone X

• iPhone 8
• iPhone 8 Plus
• iPhone 7
• iPhone 7 Plus
• iPhone 6s
• iPhone 6s Plus

On these devices, find the serial number in Settings and the IMEI/MEID (the MEID is the first 14 digits of the IMEI) on the back. If you need support but you can’t view the Settings menu, you can use the IMEI/MEID instead of the serial number:

• iPhone 6
• iPhone 6 Plus
• iPhone SE (1st generation)
• iPhone 5s
• iPhone 5c
• iPhone 5

• iPhone 3G
• iPhone 3GS
• iPhone 4 (GSM model)
• iPhone 4s

If you have an original iPhone, find the serial number and IMEI engraved on the back.

iPad and iPod touch

Find the serial number for your iPad Pro, iPad, or iPod touch on the back of the device. On an iPad (Wi-Fi + cellular model), you’ll also find the IMEI.

Finder and iTunes

You can also find the serial number for your device in Finder or iTunes:

1. Connect your device to your computer.
2. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes.
3. Locate your device. In Finder, make sure you’re under the General tab. In iTunes click the Summary tab to see its information.
4. For an iPhone, click Phone Number under your device name or the device model to find the IMEI/MEID and ICCID. For an iPad (cellular model), click Serial Number to find the CDN, IMEI/MEID, and ICCID.
   

If you’d like to paste this information into Apple registration or support forms, choose Edit > Copy Serial Number.

If you don’t have your device

There are several places to check that might show the serial or IMEI/MEID number.

1. Go to appleid.apple.com in a web browser on your computer.
2. Sign in with the Apple ID that you use on your device.
3. Scroll down to the Devices section. To see the serial and IMEI/MEID number, select the device.

If you still need help, here’s what to try next:

• Do you have a different device with iOS 10.3 or later that’s signed in to your Apple ID? On that device, go to Settings > [Your name]. Scroll down to see any devices signed in with your Apple ID. To view the serial and IMEI/MEID number, tap the device name.
• Do you still have your device’s original package? Find the serial number and IMEI/MEID on the barcode:
  
• Still can’t find the number that you need? Contact Apple Support by selecting your device from this list:
  • iPhone
  • iPad
  • iPod touch

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Contact Apple for support and service

See a list of Apple phone numbers around the world.

Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.

Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.

The United States and Canada

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Latin America and the Caribbean

Brazil
0800-761-0880

Mexico
001-866-676-5682

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

Germany
0800 6645 451

Greece
00800 4414 5417 2
021 0300 9960 1

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853 2

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072 2

Netherlands
0800 0201581

Norway
240 55133 1

Poland
00800 4411875 2

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734 3

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Turkey
00800 4488 29878 2
0216 282 1622 1

Ukraine
0800 509 382

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back

Africa

Egypt
0800 000 0888 1

South Africa
0800 444 426 1

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456 1

Brunei
801-4384 2

Fiji
(61) 1-300-321-456 3

Guam
1-800-865-0853

India
000800 1009009 1 4

Indonesia
0800-1-027753

Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1

Macau
(853) 6262-1631 1

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479

Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1

South Korea
080 333 4000 4

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900 5

Tonga
(61) 1-300-321-456 3

Vanuatu
(61) 1-300-321-456 3

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

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