What is internal storage on iphone

iPhone Internal Storage или папка DCIM пустая при подключении к компьютеру — как исправить?

При подключении iPhone к компьютеру или ноутбуку кабелем по USB, например, для того, чтобы передать фото с него, вы можете обнаружить, что сам iPhone виден в проводнике, видно внутреннее хранилище (Internal Storage), иногда — папка DCIM на нём (в ней хранятся фото и видео), при этом они пустые.

В этой инструкции о том, что делать, если папка Internal Storage или DCIM на iPhone показывают «Эта папка пуста» при открытии и чем это может быть вызвано.

Первое, о чем следует помнить: если вы подключаете iPhone к компьютеру или ноутбуку, но не разблокируете его, доступ к данным вы не получите — несмотря на то, что количество занятого места в Internal Storage будет отображаться, увидеть что внутри нельзя без разблокировки, это сделано в целях безопасности.

Исправление пустой папки Internal Storage или DCIM на iPhone

Если причина не в заблокированном iPhone, как это описано в предыдущем пункте, следующая наиболее вероятная причина того, что папка DCIM или Internal Storage пустая — отсутствие «доверия» iPhone к текущему компьютеру.

Обычно, когда вы подключаете iPhone к компьютеру в первый раз, на телефоне выдается сообщение о том, следует ли доверять этому компьютеру (если на компьютере установлен iTunes) либо «Разрешить устройству доступ к фото и видео». Если мы разрешаем доступ, то содержимое памяти (не всей, а только фото и видео в DCIM) отображается. Если нажать «Запретить» — получим «Эта папка пуста» в проводнике.

Как правило, если повторно подключать iPhone, это сообщение появляется снова и у вас есть возможность разрешить доступ и увидеть данные. Однако, если этого не происходит, появление запроса можно вернуть с помощью следующих шагов:

1. Отключите ваш iPhone от компьютера или ноутбука.
2. На телефоне зайдите в Настройки — Основные — Сброс — Сбросить геонастройки (на самом деле, будут сброшены также и настройки конфиденциальности, а ваши данные не пострадают).
3. Необязательный пункт, но с ним надежнее — перезагрузите ваш iPhone (удерживайте кнопку питания, выключите, а после выключения снова включите).
4. Снова подключите ваш iPhone к компьютеру, на экране должен появиться запрос о доступе к данным или доверии компьютеру — разрешите доступ.

В результате у вас появится доступ к папкам Internal Storage и DCIM и они будут содержать ваши фотографии и видео.

Если на вашем компьютере установлено приложение iTunes, вы можете также использовать следующий метод:

1. Подключите iPhone к компьютеру кабелем.
2. Запустите iTunes на компьютере и в меню выберите «Учетная запись» — «Авторизация» — «Авторизовать этот компьютер».
3. Введите ваш логин и пароль Apple ID для авторизации.
4. На телефоне может потребоваться дать согласие на доверие этого компьютера.
5. После авторизации, проверьте, стало ли доступно содержимое папок на iPhone.

Если вы хотите иметь возможность открывать фото и видео с iPhone на компьютере, когда экран заблокирован, зайдите в Настройки — Touch ID и код-пароль и в разделе «Доступ с блокировкой экрана» включите пункт «USB-аксессуары».

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How to check the storage on your iPhone, iPad, and iPod touch

iOS and iPadOS monitor the storage on your device by analyzing how much space each app uses. You can also check the storage on your device in Settings, iTunes, or the Finder on your computer.

How iOS and iPadOS optimize storage

If your device is low on storage, it automatically frees up space while installing an app, updating iOS or iPadOS, downloading music, recording videos, and more.

To make more storage available, your device can remove some of your items, like streamed music and videos, files in iCloud Drive, and parts of apps that aren’t needed. It also removes temporary files and clears the cache on your device. But your device only removes items that can be downloaded again or that aren’t needed anymore.

Use your device to check its storage

Go to Settings > General > [Device] Storage. You might see a list of recommendations for optimizing your device’s storage, followed by a list of installed apps and the amount of storage each one uses. Tap an app’s name for more information about its storage. Cached data and temporary data might not be counted as usage.

In the detailed view you can:

• Offload the app, which frees up storage used by the app, but keeps its documents and data.
• Delete the app, which removes the app and its related data.
• Depending on the app, you might be able to delete some of its documents and data.

If your device is almost full and can’t free up space, you might get a Storage Almost Full alert. If you see this alert, you should check the storage recommendations or you need to offload some less-used content like videos and apps.

Content categories

The used content on your device is divided in these categories:

• Apps: Installed apps and their content, and content stored in «On My iPhone/iPad/iPod touch» directory in the Files app, and Safari downloads
• Photos: Photos and videos stored in the Photos app
• Media: Music, videos, podcasts, ringtones, artwork, and Voice Memos
• Mail: Emails and their attachments
• Apple Books: Books and PDFs in the Books app
• Messages: Messages and their attachments
• iCloud Drive: iCloud Drive content that has been downloaded locally to your device. This content can’t be automatically deleted.
• Other: Non-removable mobile assets, like Siri voices, fonts, dictionaries, non-removable logs and caches, Spotlight index, and system data, such as Keychain and CloudKit Database. Cached files can’t be deleted by the system.
• System: Space taken by the operating system. This can vary based on your device and model.

Use recommendations to optimize storage

In the Storage section of Settings, your device might offer recommendations for optimizing your storage. Tap Show All to see all the recommendations for your device.

Read the description of each recommendation, then tap Enable to turn it on or tap the recommendation to review the contents you can delete.

Use the Finder or iTunes to check the storage on your iOS device

1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
2. Connect your device to your computer.
3. Select your device in the Finder or in iTunes. You’ll see a bar that shows how much storage your content uses, divided by content type.
4. Move your mouse over the bar to see how much storage each content type is using.
   

Here’s a list of the types of content on your device, and what each type includes:

• Audio: Songs, audio podcasts, audiobooks, voice memos, and ringtones.
• Video: Movies, music videos, and TV shows.
• Photos: Content in your Photo Library, Camera Roll, and Photo Stream.
• Apps: Installed apps. The content of the apps is listed under Documents & Data.
• Books: iBooks books, audio books, and PDF files.
• Documents & Data: Safari Offline Reading List, files stored within installed apps, and app content like contacts, calendars, messages, and emails (and their attachments).
• Other: Settings, Siri voices, system data, and cached files.

About cached files in «Other»

The Finder and iTunes categorize cached music, videos, and photos as Other instead of actual songs, videos, or photos. Cached files are created when you stream or view content like music, videos, and photos. When you stream music or video, that content is stored as cached files on your device so you can quickly access it again.

Your device automatically removes cached files and temporary files when your device needs more space.

If storage on your device differs from what you see in the Finder or iTunes

Since the Finder and iTunes categorize cached files as Other, reported usage for Music or Videos might differ. To view usage on your device, go to Settings > General > [Device] Storage.

If you want to delete the cached files from your device

Your device automatically deletes cached files and temporary files when it needs more space. You don’t need to delete them yourself.

Learn more

• To reduce the size of your Photo library, turn on iCloud Photo Library and optimize your device storage.
• Optimize your music and videos storage in Settings > Music > Optimize Storage.
• Learn how iOS, iPadOS, and macOS report storage capacity.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Question: Q: internal storage folder is empty when i connect to pc

I am trying to transfer my photos from my iPhone 6 to my PC. I connect the USB cable to the PC, go to file explorer, devices, and select the iPhone. I then click the internal storage folder, which shows as red (full), but when I click that, it says the folder is empty. This happens all the time. Every once in a while I am actually able to get my photos. Why does it do this and how can I get my photos.

Posted on Sep 14, 2016 6:45 AM

Helpful answers

Thank you for using Apple Support Communities.

I understand from your post that you are not able to import your photos to your Windows PC from your iPhone 6s. The following article has you can use to view the Microsoft instructions on how to import your photos:

You can import photos to your PC by connecting your device to your computer and using Windows Photo Gallery:

1. Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
2. You might need to unlock your iOS device using your passcode.
3. You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.

Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photo Gallery:

When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photo Gallery. You can add these videos to iTunes to play them in the correct orientation.

Photos and videos that you sync from your computer to your iOS device using iTunes can’t be imported back to your computer.

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How to Manage iPhone Internal Storage

Learn how to clear up space, delete data, and know what’s eating up your phone’s memory. All the things you need to know to manage iPhone internal storage are here.

Do you take pictures more than once a day? Do you love to capture good memories? Or you just want to document a breathtaking view? Well, who wouldn’t get hook if you have a good camera on hand? What you will soon later realize is that these “few picture” require a considerable amount of storage space over time. We have not touched on the part yet where you have high-definition mobile apps installed on your iPhone – these apps, too, are space-demanding. If you are using a 256GB iPhone, you may not feel the need to manage your iPhone internal storage now and then. However, if you are using a measly 32GB device, or worse a 16GB iPhone, learning how to manage iPhone internal storage is a must to maximize every bit of space on your iPhone.

How to Manage iPhone Internal Storage

To maximize your iPhone storage and continue taking photos or keep downloading apps, simply follow these steps:

1. Tap Settings on your Home screen.
2. Go to General.
3. In the General Settings, look for iPhone Storage (iOS 11) or Storage & iCloud Usage (iOS 10 and older).
4. In the iPhone Storage / Storage & iCloud Usage option, you will see your storage status.
The upper part shows your current storage on your iPhone while iCloud available storage will found under it.
The data regarding on your iCloud Usage will only be available when your iPhone is connected to the internet. In the first line, you will see your total storage. Every iPhone has a 5GB free storage – unless upgraded to a higher storage plan. The second line will show your available space while the last on the list allows you to Manage your storage.
Like in the iCloud Usage, you’ll also have three options for the Phone Storage. But unlike in the iCloud Usage menu, the data displays the used amount of storage instead of the total storage.
You can opt to grab the bigger storage plan option if you can afford it or you feel that there is a need to upgrade your storage capacity. If not, then let’s proceed to the next step.

5. Tap into an app. By going into the app, you’ll have the chance to delete the app and its data.
6. Clear up some music files by tapping on Music. Then look for the Edit option in the upper right corner. After that, tap the red circle on the right side of a song you want to delete or simply swipe left to delete. Tap the Done button to save changes. You can also delete music files straight from the Music app.
7. View how photos are taking app your iPhone’s internal storage by tapping on Photos. You can then proceed to delete photos straight from the Photos app.
8. Delete any downloaded iOS updates that you are not using by tapping on the downloaded iOS data. The updates are usually big, so you’ll free up a considerable amount of data on your device.

Clear Deleted Photos and Apps from the Recently Deleted Album

The Recently Deleted Album stores your deleted pictures and video files for 30 days. This is to give you time to recover files that were accidentally deleted. Thus, by default, you do not get back the storage space after deleting a picture or video file right away as the file is stored on the Recently Deleted Album for 30 days. Recover more storage on your iPhone by clearing the Recently Deleted Album on your Photos app by following these steps:

1. Open your Photos app on the Home screen.
2. Tap on the Albums tab in the lower-rightmost part of your iPhone’s screen.
3. Scroll down and locate the Recently Deleted album. Tap on the album.
4. Tap on the Select button on the upper-right part of the screen.
5. Select the photos that you want to delete off of your iPhone.
6. Tap on the Delete button on the lower-left part of your iPhone’s screen.
7. Tap the Delete Photos button to clear the selected photos and free up space on your iPhone.

Frequently Asked Questions

Q: It seems that my iPhone storage quickly decreases. I’ve already deleted some unusable application and photos, and I have not installed apps or added photos or videos on my iPhone since. What should I do?
A: If you often use your browser or the Safari to be specific. It stores data which consumed space every time you visit a website. Try to clear your browser history. This works for me as always. Go to your Settings, then look for your browser or the Safari. Tap the Clear History and Website Data tab. You will notice that your available storage increased.

Q:I followed your steps and tried deleting an app, but the Delete App button is not available. How can I find it?
A: Some native apps that came with your phone are critical and are not to be deleted. iPhone restricts deleting critical apps. However, you clear the app’s data to clear more space on your iPhone.

Now you can take as many photos as you like, download and play your favorite mobile games as you want without worrying about running into iPhone storage issues. If you have questions with any of the steps above, let us know in the comments.

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