What is the apple mobile device service

Question: Q: «Apple Mobile Device Service» Missing

Apple Mobile Device Service is missing in my PC’s service list. I tried uninstall and reinstall with the newest version of iTunes, but it doesn’t work at all. How do I install this service?

iPhone 5s, iOS 11.2.1

Posted on Feb 2, 2018 8:59 AM

Helpful answers

Thank you for using Apple Support Communities!

I understand from your post that you do not see the Apple Mobile Device Service on your Windows PC. The following article has steps to help reinstall this driver:

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from the computer.
2. Reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
5. Click OK.
6. Right-click on the or file and select Install.

Feb 3, 2018 11:39 AM

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Thank you for using Apple Support Communities!

I understand from your post that you do not see the Apple Mobile Device Service on your Windows PC. The following article has steps to help reinstall this driver:

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from the computer.
2. Reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
5. Click OK.
6. Right-click on the or file and select Install.

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Question: Q: Service ‘Apple Mobile Device’ could not be installed

I have been running iTunes for a long time but when I try to install version 10.5.3 or 10.6, I get the following error.

Service ‘Apple Mobile Device’ could not be installed. Verify that you have sufficient privileges to install system services.

I have never gotten this before trying to install a newer version.

I am running on Windows 7 with an administrator password. I tried uninstalling and then installing and get the same error.

Any help is appreciated.

Posted on Mar 11, 2012 11:20 PM

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Perhaps let’s try disabling the service prior to an install attempt.

In your Start menu, right-click Computer and select «Manage».

Expand «Services & Applications».

Open «Services». (Perhaps maximise the screen to better see what’s going on.)

Right-click the Apple Mobile Device Service and select «Properties».

In the General tab, set the Startup type to «Disabled» and click OK.

Restart the PC and try another iTunes install. Does it go through properly this time?

Mar 12, 2012 10:50 AM

Thanks for the reply. I had seen this possible solution in another thread this morning, but when I looked at that it already said disabled. I restarted the computer and that didn’t make any difference. I still got the same error.

I finally was able to install however. First I had to uninstall all Apple products including Bonjour, Apple Software Update, iTunes, Apple Application Support, and Apple Mobile Device Support. I then re-installed 10.5.3.3 and all seems to be good.

I’ll not try to upgrade to 10.6 again. That was really a hassle.

Mar 12, 2012 10:57 AM

I had seen this possible solution in another thread this morning, but when I looked at that it already said disabled.

Interesting. It’s enabled by default on a PC. So if you didn’t explicitly disable it (either in Services or MSCONFIG), that might be some clue as to what has been going wrong with the install attempts.

. doublechecking. You’re sure you want to stay at 10.5.3? Otherwise, we could try some more troubleshooting. (Granted, there’s no guarantee we’d succeed, so perfectly okay if you want to stay at 10.5.3.)

Mar 12, 2012 11:06 AM

It was ok before i tried the install of 10.6. This is what disabled it. I didn’t disable it myself.

When i tried to install 10.6 is when all my troubles started. 10.5.3 was working fine and seems to be working fine again. I really had no reason for going to 10.6 other than trying to stay current.

So. I think I’ll stick wth 10.5.3 for the time being.

Thanks for the offer of help though!

Mar 12, 2012 1:10 PM

🙂 Fair enough. You’re welcome!

Mar 12, 2012 2:41 PM

This exact thing happens to me each and every time I upgrade iTunes. It says volumes about Apple software quality on Windows.

The only way to fix it is to completely uninstall every Apple product, then reinstall it all. Reinstallation of iTunes means reinstallation of the song library, which means at least 3 hours of file copying.

I would think that someone within Apple would see this as an issue, and fix it, but apparently no one cares about Windows users enough to make them find their products tolerable. No other piece of software I’ve ever used has suffered this problem, but iTunes does this each and every time I update.

Sorry for venting here but I’ve really not no one else to vent to about it.

Mar 12, 2012 2:51 PM

Funny story. it’s not working this time for me. Apparently, I have to REFORMAT MY COMPUTER to get iTunes to install.

I’ve just tossed my nano into the garbage disposal and smiled as my marriage to Apple was annulled.

Good bye and good riddance.

Mar 12, 2012 2:56 PM

This is the first time I’ve had a problem like this updating.

That is unfortunate about the library for you. For me everything in the library was still fine after I reinstalled, so no problem there for me.

Mar 12, 2012 2:57 PM

Question: Q: Service ‘Apple Mobile Device’ could not be installed More Less

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Restart the Apple Mobile Device Service (AMDS) on Windows

If an iPhone, iPad, or iPod touch isn’t recognized in iTunes on Windows, AMDS may need to be restarted.

How to restart AMDS

You might see the following error when connecting your device: «This [device] cannot be used because the Apple Mobile Device Service is not started.»

Follow these steps to restart AMDS:

1. Close iTunes and disconnect any iPhone, iPad, or iPod that’s currently connected.
2. Access the Run command by simultaneously pressing the Windows logo key and the R key on your computer’s keyboard.
3. Type services.msc and click Ok. The services console should open.
4. Right-click on Apple Mobile Device Service and click Properties in the shortcut menu.
   
5. Set the Startup type pop-up menu to Automatic.
   
6. Click Stop the service.
7. After the service has stopped, click Start the service.
8. Click Ok.
9. Restart the computer.
10. Open iTunes and connect the device.

Learn more

If AMDS still will not start, or if it stops unexpectedly, this could be caused by third-party security software. Learn how to resolve issues between iTunes and third-party security software.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Question: Q: Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

I recently purchased an Iphone 3gs, and already have an itunes account. Itunes wont recognize my iphone. I have uninstalled and installed itunes 2 times and keep getting this error message.

Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

How do I correct?

iPhone 3GS, Windows Vista

Posted on Jul 8, 2012 4:27 PM

Helpful answers

OK I’VE GOT IT. with the help of reading through the previous posts above.

heres what i did:

1. run the add/remove program (control panel).

2. uninstall ALL Apple programs (itunes says to start with itunes, then quick time, bonjour and then finally AMDS (apple mobile device support). you might have to close the add/remove program and open it again so that AMDS will not appear on the list.

3. RESTART/REBOOT YOUR COMPUTER.

4. go to itunes.com, download the newest version, save it to your desktop, RIGHT CLICK the icon and select RUN AS ADMINISTRATOR.

5. when itunes is done being installed, **DO NOT, I REPEAT DO NOT** click finish just yet.

6. plug in your device (iphone, ipod) to the USB cord, you’ll see a window pop up in the lower right hand corner. that is your computer searching and installing the device driver.

7. after the driver is installed you can click FINISH on the itunes installer.

Sep 19, 2012 10:54 PM

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Verify that you have sufficient privileges to start Apple Mobile Device Service. The message couldn’t be clearer. This usually means that the Windows login name that you used to install iTunes had Administrator privileges. It’s also possible that your antivirus or firewall is trying to protect you by not allowing the service to start. You will have to consult the instructions for your security software to find out how to fix this if it is the problem.

Jul 8, 2012 4:42 PM

Finch is the reason why people think Apple fans are pompous. The message couldn’t be clearer, as he put it. As far as the problem goes, you’re not alone and the consensus is that it’s a Apple software problem, not a your-computer problem. Not surprising considering Apple’s track record with Windows computers.

There’s one possible solution at appleask.com : http://www.appleask.net/260817-ipod-touch-itunes-9-2-apple-mobile.html but it involves screwing around with the registry. If you dont know what the registry is, it’s the master index for the computer that basically tells the computer to handle most everything. Messing with it is unwise unless you’re confident you can complete ALL the steps EXACTLY as assigned. At the very least backup the registry which you can do easily. Windows computers, type REGEDIT into the START MENU, then select FILE > EXPORT and name the exporting registry back whatever you want.

Me? I’m going to uninstall Apple, cause frankly the largest computer company in the world (Apple) should be able to make their new version of their program work on a computer running the operating system of the other largest computer company in the world (Microsoft).

Aug 11, 2012 7:35 PM

Thank you ak_edm. The link you provided didn’t pertain exactly to my situation, but it allowed me to figure it out without touching the registry.

For those of you with XP who may be having this issue, download and install 7-zip, winrar, or something similar. Right click on the iTunes.msi file and extract the archive using the zip program (i used 7-zip). Once extracted, do the same to the AppleMovileDeviceSupport.msi file. Open the archive and right click and install both the netaapl.inf and usbaapl.inf files. Then start the Apple Mobile Device Service (Start>Run>Services.msc). I was able to make this work on a locked down computer at work. I still can’t see the phone in my drive listing but that’s a different issue. Hope this helps, or at least gets you closer to an answer.

Aug 13, 2012 8:05 AM

First close down itunes, find itunes on your desktop right click and run as administrator, then disconnect your 3GS and then open itunes and re-connect your iPhone and it should recognise it, because i have a 3GS and this worked for me.

Sep 19, 2012 12:20 PM

OK I’VE GOT IT. with the help of reading through the previous posts above.

heres what i did:

1. run the add/remove program (control panel).

2. uninstall ALL Apple programs (itunes says to start with itunes, then quick time, bonjour and then finally AMDS (apple mobile device support). you might have to close the add/remove program and open it again so that AMDS will not appear on the list.

3. RESTART/REBOOT YOUR COMPUTER.

4. go to itunes.com, download the newest version, save it to your desktop, RIGHT CLICK the icon and select RUN AS ADMINISTRATOR.

5. when itunes is done being installed, **DO NOT, I REPEAT DO NOT** click finish just yet.

6. plug in your device (iphone, ipod) to the USB cord, you’ll see a window pop up in the lower right hand corner. that is your computer searching and installing the device driver.

7. after the driver is installed you can click FINISH on the itunes installer.

Sep 19, 2012 10:54 PM

Thanks TroyActorPA, I had the same «service apple mobile device failed to start» problem on my older Windows XP laptop and your solution worked for me, but I had to tweak it a bit for my computer: Right click on the iTunes.msi file and extract the archive using the zip program (i also used 7-zip). Once extracted, double click the AppleMobileDeviceSupport.msi file. This will install the drivers and service files. Then I checked that the Apple Mobile Device service (Start>Run>Services.msc) was started. After unplugging the USB and plugging in again a few times, and checking my Network Connections, the computer started using my USB connection! Now I can browse using wireless or USB connection. I wonder if that AppleMobileDeviceSupport.msi file lets you use the USB connection without iTunes?

Sep 30, 2012 5:49 PM

Thanks so much soypisto75, you nailed it! 😀 (At least for me.) After years of no issues with iTunes installs, I’d spent a couple of frustrating days trying to upgrade iTunes from 11.0.0 to 11.0.1 on my Windows Vista machine. I kept installing, then getting this error [Service ‘Apple Mobile Device’. ]. I would be unable to even launch iTunes, so then I’d get ticked, uninstall it, and start the cycle over again. It was so-o-o-o frustrating! In looking for solutions, I’d seen the post that talked about altering the registry. While I’ve done that on rare occasions in the past (many eons ago), I’m not enough of a techie to have the confidence to take on something like that. So I was seriously beginning to consider other alternatives to iTunes, which was a route I really didn’t want to go down either. Then I happened upon this post and read down until I got to your solution. Followed it precisely as you described and voila! I’m back in business with the new version and quite the happy camper. You helped me end the weekend on a high note, and so I thank you immensely for your post!

Dec 16, 2012 9:50 PM

soypisto75 Thanks! Your procedure worked for me as well!

Dec 25, 2012 9:16 PM

Hey Troy, thanks for your helpful notes.

I have the same problem and it looks like they replaced the .inf files with .sys files and some .exe files to install them (for itunes v11.0.0). And installing the .exe results in the same problems, even when installing from an admin cmd window.

i really tried everything giving previliges to the installation and there is no way the service starts. im running windows 7 btw.

Jan 15, 2013 7:34 AM

BLESS YOU! Soy! This also did the trick for me. phew!

Feb 13, 2013 11:12 AM

I am so glad people are getting solutions! 🙂 It’s such a relief. Reading back on my post, sorry about my rant, though it mirrors a lot of frustrations. Whats important though is that a big frustration is getting a solution / workaround. Great job! 🙂

Feb 13, 2013 1:11 PM

I was so hopeful when I tried this, but half-way through the installation process I got a pop-up saying that ADME could not be installed because I have insufficient privelages (even though I am the only user on this computer, the administrator, and specifically opened the itunes installer to run as administrator).

I am so frusterated! This must be the 10th time I have uninstalled and reinstalled iTunes, and it still won’t recognise my phone. It was working fine before the **** 11.3 update. And now the apps on my phone are malfunctioning and I have no way to change them without getting it to connect to my computer. This is rediculous! Any other suggestions?

Jun 9, 2013 4:08 PM

OK I’VE GOT IT. with the help of reading through the previous posts above.

heres what i did:

1. run the add/remove program (control panel).

2. uninstall ALL Apple programs (itunes says to start with itunes, then quick time, bonjour and then finally AMDS (apple mobile device support). you might have to close the add/remove program and open it again so that AMDS will not appear on the list.

3. RESTART/REBOOT YOUR COMPUTER.

4. go to itunes.com, download the newest version, save it to your desktop, RIGHT CLICK the icon and select RUN AS ADMINISTRATOR.

5. when itunes is done being installed, **DO NOT, I REPEAT DO NOT** click finish just yet.

6. plug in your device (iphone, ipod) to the USB cord, you’ll see a window pop up in the lower right hand corner. that is your computer searching and installing the device driver.

7. after the driver is installed you can click FINISH on the itunes installer.

Jul 3, 2013 9:09 AM

I had the same problem but managed to fix it with Amy ; the apple advisor. Here are the steps!

1. First of all, make sure you have the latest version of iTunes installed. You can download it from here. These instructions will NOT work for iTunes 8, 9 or 10 anymore. If you’re unsure, just uninstall iTunes then re-install with the latest files.
2. Next, you need to manually copy the Mobile Device Support directory from a working machine to your Windows 7 computer. Luckily, I have conveniently provided these files for you. You can download them here:
   64-Bit iTunes 11.0.2: Please click here to download this directory for 64-bit Windows.
   32-Bit iTunes 11.0.2: Please click here to download this directory for 32-bit Windows.
3. Once you download that file, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
   32-Bit: Unzip to C:\Program Files\Common Files\Apple
   64-Bit: Unzip to C:\Program Files (x86)\Common Files\Apple
   There are a large number of files in that directory, so it may take a little time, please be patient.
   So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
4. 64-BIT ONLY STEP: If you have 32-bit Windows, skip this step. It seems that Apple has put the “Drivers” in a separate location (don’t know why). You will need to download the drivers separately. Please click here to download the files for 64-bit Windows.
   Once downloaded, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
   Unzip to: C:\Program FIles\Common Files\Apple
   So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
5. Next, we have to merge the registry entries that will install the Apple Mobile Device service.
6. First, download the registry entries that I have provided for you here:
   64-bit iTunes 11.0.2: Click here to download the registry entries for 64-bit Windows.
   32-bit iTunes 11.0.2: Click here to download the registry entries for 32-bit Windows.After you download the registry entries ZIP file, unzip it to your desktop and double-click each to install it. Say “Yes” to any prompts or confirmations about adding it to the registry. There are 2 entries, make sure you click BOTH and add BOTH to the registry.
7. Now, we need to install the correct driver for your iPhone / iTouch. Windows 7 incorrectly identifies the device as a digital camera. To fix this:
   — Plug in your iPhone / iTouch (don’t have iTunes loaded at this time)
   — Go to Device Manager (Click Start, right-click Computer, then click Properties. In the window that appears choose “Device Manager” on the left)
   — Scroll down and find “Apple iPod” or “Apple iPhone” or “Apple iTouch”. It will likely be under the “Portable Devices” category.IMPORTANT NOTE: If your device is already listed under “Universal serial Bus Controllers” and not Portable Devices, you can skip these steps and go to Step 7.
   — Right-click the Apple device and choose “Update Driver Software…”
   — Choose “Browse my computer for driver software” in the window that appears
   — It will ask you for a location; you want to Browse to this folder (location is the same in 32 and 64 bit Windows):
   32-bit and 64-bit: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
   — Click Next
   — It should find the driver for your device; let it install that driver
8. Once you complete these steps, reboot your computer. Once you reboot everything should work exactly as expected!

Jul 11, 2013 8:24 PM

Hi JacetheJedi, I just wanted to drop you a line and say thanks for this guide. I have spent many hours looking for a solution and tried a number of them as well with no success.

This is such a common problem, I just hope other can find this just like me. Well done, and thanks for sharing.

Jul 14, 2013 5:57 PM

Question: Q: Service ‘Apple Mobile Device’ (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. More Less

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