- Contacting Apple
- Sales and Product Inquiries
- Apple Online Store
- Shop with SignTime ASL Support
- Apple Retail Stores
- Get Financing for You, Your Business, or Your School
- Find Consultants
- Find Authorized Training Providers
- How to Buy for Business
- How to Buy for Education
- Find Apple Authorized Resellers
- North American Corporate Contacts
- Product and Services Support
- Contact Apple Support
- Get ASL Support through SignTime
- Browse Online Support
- Lost or Stolen Apple Products
- App Store vs Google Play: Stores in Numbers
- App Store vs Google Play: The Launch and App Numbers
- Google Play Store
- What Is The App Review
- Apple App Store
- Google Play
- Types of Apps
- Play market
- App store
- Monetization in Stores
- App Store vs Google Play: Reviews and Refunds
- Play Store
- App Store
- Contact Apple for support and service
- The United States and Canada
- Latin America and the Caribbean
- Europe
- Africa
- Asia Pacific
Contacting Apple
Sales and
Product Inquiries
Apple Online Store
Apple.com is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call (800) MY–APPLE (800–692–7753) .
You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at (800) 692–7753 .
Shop with SignTime ASL Support
American Sign Language (ASL) interpreters are available for all your online shopping needs, right in your web browser. Connect to an interpreter
Apple Retail Stores
Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.
Get Financing for You, Your Business, or Your School
Apple Financial Services offers financing on Apple products for consumers, educational institutions, and businesses. Speak with your Apple representative to learn more.
Find Consultants
Visit our Apple Consultants Network page to find a consultant in the U.S. or Canada.
Find Authorized Training Providers
Visit the Apple Training website for information on available courses and Apple Authorized Training Providers worldwide.
How to Buy for Business
If you are a business or professional user, visit the Apple Store for Business or call 1–800–854–3680.
Corporate and Government Sales:
- Apple Enterprise Sales (877) 412–7753
- Apple Government Sales (877) 418–2573
How to Buy for Education
If you are a student or teacher, visit the Apple Store for Education or call 1–800–692–7753 .
If you are buying on behalf of an educational institution, visit the Apple Store for Education Institutions or call 1–800–800–2775 , 7 days a week from 9 AM to 6 PM central time 7 days a week from 9:00 a.m. to 6:00 p.m. Central time.
Find Apple Authorized Resellers
Use our Reseller Locator to find an Apple Authorized Reseller in the U.S.
Apple Authorized Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organizations.
North American Corporate Contacts
- Apple Media Helpline (408) 974–2042
- Apple Software Upgrade Center (888) 840–8433
- Reseller Referral (Resellers, Trainers, Consultants) (800) 538–9696
- Apple Store (Consumer and Education Individuals) (800) MY–APPLE (800–692–7753)
- Apple Store (Consumer and Education Individuals) 001–800–MY–APPLE (001–800–692–7753)
- Apple Store (Small Business) 001–800–692–7753
Product and Services Support
Contact Apple Support
Need service or support? Start your request online and we’ll find you a solution.
More Ways to Get Help:
Get ASL Support through SignTime
You can also receive AppleCare service and support in American Sign Language (ASL). Connect to an interpreter
If you are a customer with a disability and utilize our accessibility features such as VoiceOver or MFi Hearing devices, call (877) 204–3930 for direct access to Apple representatives who are trained in providing support for these services.
Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.
Browse Online Support
Visit the Apple Support site for quick answers, manuals, and in-depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.
For help with Beats by Dre headphones and speakers, visit Beats Support. For help with the Beats Music streaming service, visit Beats Music Support.
Lost or Stolen Apple Products
If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple ID and get information about using Find My iPhone for iPhone, iPad, iPod touch, or Mac.
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App Store vs Google Play: Stores in Numbers
Apple and Google are the two biggest players on the app market. Let’s make something clear: the comparison of the App Store vs Google Play is not about passing judgment. It’s not our objective to rally behind any particular marketplace. We will give you the numbers to see how they compare and what to expect from both stores — from there you decide which platform best fits your business.
App Store vs Google Play: The Launch and App Numbers
Apple App Store
The App Store was launched in 2008 with 500 apps available. Five years later the total number of apps passed the 1 million milestone.
In January Apple’s App Store reached 2.2 million apps — last quarter the store grew by 60%.
Google Play Store
Google launched its Play Store (formerly known as Android Market) in 2008 as well. It quickly outgrew Apple’s store with 82% of growth. How many apps are there? As of January, the total number of apps is over 2.7 million.
According to App Annie, in 2016 the Play Market received over 75 billion downloads, while the App Store recorded just slightly over 25 billion downloads during the same year.
What Is The App Review
So, you probably figured out how to create an application, have found a developer and have done your best to make an app according to mobile app development trends 2017. What’s next you may ask? You have to submit your app for a review. Think of a review as a permission to store your app on the marketplace.
Apple App Store
Apple used to have a severe ‘quality control’ process. Users were spending weeks to compile their products with all of Apple’s guidelines and ensuring the app didn’t contain any element that might harm its users. Now the review process is quicker — it takes less than a week (usually up to 5 days) to release the app on the App Store. As well, this past fall the company rolled out some improvements related to evaluating published apps.
Apple is all about quality. As some apps don’t get updates since they have been uploaded, the company takes control over the situation. In case here is a problem with your app or your app is not complying with the guidelines, you will be notified and have to fix the issue within a month. Otherwise, Apple can remove your app from the store if it evaluated as a low-qualitative.
Google Play
The reviewing time at Play Store used to be much quicker than at the App Store — around a week, as the platform relied on complex algorithms to scan the apps. But since 2015 “the internal team of reviewers analyzes apps for policy violations prior to publication”. Now you can’t be sure how much time it will take to get the company’s review.
You can pre-review your app at Google Play by activating pre-launch reports in your Developer Console. As Google play says:
“When you upload an APK to your alpha or beta channel, you can identify issues for a wide range of devices running different versions of Android. The pre-launch report on your Play Console identifies crashes, display issues, and security vulnerabilities.”
Types of Apps
Play market
Android developers typically make their apps available for a wide range of smartphones and tablets, with different display sizes, CPUs and RAM capacity. iOS apps are not as much adaptive: most apps work both on iPhones and iPads, but there are still some “exceptions” that aren’t adapted to the larger screen of an iPad.
The most popular categories in the Play Store are photography, family, music & audio, entertainment, shopping, and personalization.
App store
In a great variety of apps, users can find whichever fits their needs. Apple launched the phrase “There’s an app for that” on January 26, 2009, to promote its App Store, and now the trademark has permeated pop culture.
The most appreciated app categories in iOS Store are games, photo & video, and entertainment.
Many developers decide not to take part in a competition “Google Play vs App Store” and launch versions for both Play Store and iOS. That makes sense in case you have done a global research on your audience and know for sure what the devices users use to run apps related to yours.
Monetization in Stores
Google Play generated $3.3 billion in revenue in Q4 2016 while the App Store managed to generate $5.4 billion, which makes it the best marketplace to make money with apps.
The revenue-sharing terms in both mobile marketplaces are the same: they take 30% of the funds users pay.
Because of a high competence level in the Play Store and the fact that users aren’t ready to spend even $1 for an app, developers make their application free to attract more users. To make money in the app, they incorporate ads, which sometimes is the reason why users delete the app.
The competition in the App Store isn’t that harsh which makes the situation quite opposite: users prefer to spend several dollars a month to enjoy a good app.
App Store vs Google Play: Reviews and Refunds
Play Store
Google has made great strides in creating efficient search algorithms to make it easier for users to search for an app. In addition, the company integrated Google+ features to make users see the comments written by their friends first. Friend recommendations are much more effective in decision making than recommendations made by a stranger.
App Store
To help users discover apps, Apple promotes high-rated applications (higher than 4 stars) and improves their ranking. However, you can only ask users to rate your iOS app 3 times a year, while Android apps don’t have such limitation.
In the case you have paid for the app from a Google Play Store, you can get a refund with no questions asked within 2 hours from the moment you have made the purchase. Apple’s refund policy is even more appealing: you can get a refund within 14 days of making your purchase.
If you can’t decide which marketplace to choose for launching your future app — we would be glad to hear from you . Let’s get the project discussion started!
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Contact Apple for support and service
See a list of Apple phone numbers around the world.
Please note that this is the contact page for support and service, not the corporate page for contacting Apple, which includes information on sales and product inquiries.
Before you call, have your serial number ready or start your support request online and we’ll connect you to an expert.
Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, view all support options.
The United States and Canada
Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009
Enterprise
1-866-752-7753
App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support
Apple Cash and person to person payments
1-877-233-8552
Latin America and the Caribbean
Brazil
0800-761-0880
Mexico
001-866-676-5682
Europe
Austria
0800 220325
Belgium (French)
0800 80 404
Belgium (Flemish)
0800 80 407
Bulgaria
00800 6002 7753
Croatia
0800 222 427
Cyprus
800 92433
Czech Republic
800 700527
Denmark
80249625
Estonia
8000 044333
Finland
0800 96372
Germany
0800 6645 451
Greece
00800 4414 5417 2
021 0300 9960 1
Hungary
06 80 983 435
Ireland
1800 804 062
Italy
800915904
Latvia
800 03251
Liechtenstein
0800 00 1853 2
Lithuania
(8-800) 30772
Luxembourg
800 24550
Malta
800 62072 2
Netherlands
0800 0201581
Norway
240 55133 1
Poland
00800 4411875 2
Portugal
800207983
Romania
0800 400138
Russia
8 800 555 6734 3
Slovakia
0800 178661
Slovenia
0800 80321
Spain
900812703
Sweden
020 100 529
Turkey
00800 4488 29878 2
0216 282 1622 1
Ukraine
0800 509 382
Telephone numbers are subject to change.
- Local and national telephone rates apply. Back
- Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
- PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back
Africa
Egypt
0800 000 0888 1
South Africa
0800 444 426 1
Telephone numbers are subject to change.
- Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
Asia Pacific
Australia
(61) 1-300-321-456 1
Brunei
801-4384 2
Fiji
(61) 1-300-321-456 3
Guam
1-800-865-0853
India
000800 1009009 1 4
Indonesia
0800-1-027753
Japan
Within Japan:
0120-277-535
Outside Japan:
(81) 3-6365-4705 1
Macau
(853) 6262-1631 1
Malaysia
1-800 803 638
New Zealand
0800 1 27753
Pakistan 1 4
Dial 00800 01001 first,
then dial 800 361 0479
Philippines 4
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)
Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171 1
South Korea
080 333 4000 4
Taiwan
0800-095-988
Thailand
Within Thailand:
1800 019 900 5
Tonga
(61) 1-300-321-456 3
Vanuatu
(61) 1-300-321-456 3
Vietnam
1800 1127
Telephone numbers are subject to change.
- Local and national telephone rates apply. Back
- Free phone technical support number is not accessible by mobile phone. Back
- Customers calling will be charged at relevant IDD carrier IDD rate. Back
- Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
- This phone number is only accessible from dialing within Thailand. Back
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