What to do if your iphone is broken

If your iPhone, iPad or iPod touch is lost or stolen

If you lose your iPhone, iPad or iPod touch or think it might have been stolen, use Find My and protect your data.

Look for your device on a map

To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.

If your iPhone, iPad or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.

Mark as Lost

When you mark your device as lost, you lock it remotely with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device.

Report your missing device to the police

The police might request the serial number of your device.

File a Theft and Loss claim

If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.

Erase your device remotely

After you erase a device, you can’t track its location, so make sure you no longer need to search for the device. If you have AppleCare+ with Theft and Loss, do not erase your iPhone until your claim has been approved.

Contact your wireless network provider

If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless network provider. Ask the network provider to disable your account to prevent calls, texts and data use. And if your device is covered under your wireless network provider plan, file a claim.

Remove your missing device from your account

If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from your account until your claim has been approved.

Go to appleid.apple.com/uk to remove the missing device from your list of trusted devices.

AppleCare+ with Theft and Loss is not available in all countries and regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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What to do if your iPhone screen is cracked or broken, and how to prevent any further damage

Recently, I was jogging from my car to a pizza shop to pick up dinner for the family, carrying my keys and iPhone in one hand, while digging through my wallet for cash with the other, not being careful with either.

In the midst of jostling the items about, my venerable iPhone 6 took a dive and hit the edge of the curb screen-first. Cracked doesn’t begin to do the damage justice; the screen was positively shattered, so crisscrossed with cracks that it could hardly turn on.

Since it was an older phone and I was due for an upgrade anyway, the solution was simple: to replace my cracked iPhone screen, I simply bought a new phone.

If your iPhone’s screen is damaged, and the phone is out of warranty and you don’t have AppleCare+ coverage, a new phone may well be the way to go — at least you can apply the value of a trade in to your new phone.

Replacing the screen of an iPhone X without a warranty or AppleCare+ plan costs $279. An iPhone 8 Plus or 7 Plus screen costs $169. And an iPhone 6 screen replacement costs $129 if you don’t have coverage.

Check out the products mentioned in this article:

iPhone Xs (From $999 at Apple)

iPhone 8 Plus (From $599 at Apple)

iPhone 7 Plus (From $449 at Apple)

iPhone 6 (From $139 at Best Buy)

OtterBox Defender Series (From $14.95 at OtterBox)

Belkin Screen Protection for iPhone X/XS (From $19.95 at Apple)

How to protect an iPhone screen

The best plan for dealing with a cracked iPhone screen is to prevent the damage in the first place. Always use a screen protector , and consider using a rugged case that fully encapsulates the phone, like an OtterBox Defender Series case.

Just make sure you replace a screen protector or case if it’s damaged, as it won’t perform as well thereafter.

How to repair cracked iPhone screens

If your phone is under warranty, or you paid the $5.99 for AppleCare+ coverage, your iPhone is covered for up to two incidents of accidental damage with only a $29 fee added for screen repair, so by all means use Apple to fix that broken screen.

You can bring a damaged iPhone to an Apple store or a licensed service provider for a screen replacement, which can often be completed that same day, or you can mail your iPhone to Apple in a shipping box they provide at your request. Expect to be without your phone for one long, grueling week, but if you live in an area without easy access to Apple stores or partnered locations, this is a fine option.

If your iPhone doesn’t have a coverage plan, then you can try bringing it to a cheaper screen repair shop. Just make sure you backup the iPhone to iCloud first, as you never know if the cut-rate operation may end up accidentally damaging your phone. If this occurs, it may also void any iPhone warranty you have.

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iPhone Data Recovery

Recover Lost iPhone Photos, Contacts, SMS, Notes, WhatsApp, etc.

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How to Backup iPhone with Broken Screen and Passcode

Q: How to backup an iPhone with a broken screen?

“I broke the screen on my iPhone 7 and I haven’t backed up any data from it. The phone is still alive. I can hear Siri if I hold the Home button, but it has a passcode and gets locked. So when I plug it in computer, iTunes is not able to recognize it. Is there any way to backup iPhone with broken screen and passcode?”

What’s worse than having your iPhone screen cracked? Yes, the photos, contacts, videos and other personal data are not yet backed up. In this case, it is urgent to get important data off broken iPhone and make a backup before repairing the device itself. How to backup iPhone if screen is broken? Have no idea what to do? Here we will browse through different situations to access iPhone with broken screen and get it backed up. Just read on the post and discover how to recover data from broken iPhone, including iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 11, iPhone XR, iPhone XS/XS Max, iPhone X/8/7/6s, iPad Pro, iPad Air, etc. running on iOS 13/12.

Situation 1: If Your Broken iPhone Have Trusted a Computer Before

If you have trusted a computer before your iPhone screen is broken or locked, then you are lucky. You can simply connect your broken iPhone to the trusted computer and use iTunes to perform a regular backup. Follow the steps below:

1. Open iTunes and wait for it to recognize the broken iPhone, then click on the device icon on the top left of the screen.
2. Select Summary from the left sidebar and choose “This computer” under Automatically Back Up.
3. If necessary, check the box for “Encrypt local backup” to create a password to protect your backups.
4. Now click on “Back Up Now” to start the backup. And the backups will be stored locally on your PC or Mac.
   

How to Get Pictures and Data Off Broken iPhone with Passcode

It is really simple to backup broken iPhone with iTunes if you have trusted a computer before. However, it still has some limitations. For example, the entire backup data will be encrypted in unreadable formats. You can’t view the files in the backup unless you restore it to an unbroken iPhone or iPad. Don’t be upset! There is an alternative way to backup iPhone with broken screen and locked.

Gihosoft Free iPhone Recovery is a powerful tool that helps you to get data off broken iPhone to computer and save then in readable formats, including Pictures, Texts/iMessages, Contacts, Notes, WhatsApp, Viber, Voice Memos, Safari History, Calendar & Reminders, etc. Using it, you can directly backup iPhone with broken screen or extract data from iTunes backup files. Plus, you can preview the files in details and select your desired data before the backup & restore process.

Steps to backup & recover data from iPhone/iPad with broken screen:

• Step 1. Run the software on the computer that your broken iPhone/iPad trusted.
• Step 2. Connect the cracked device to PC/Mac. Start to scan the device if the utility detects your iPhone. Or skip to select an old iTunes backup file to extract data.
• Step 3. Preview and retrieve photos, contacts, text messages, videos, etc from broken iPhone or iPad and save them as backups on computer.
  

Note: To use the iPhone data recovery program, it is important to connect your iPhone to a computer which it has trusted before, or your iPhone screen is not completely broken allowing you to tap and trust a computer. Otherwise, your iPhone won’t be recognized and the program will only show you the options of iTunes and iCloud backup recovery.

Situation 2: If Your Broken iPhone Have Never Trusted Any Computer Before

If unfortunately, you haven’t enabled the “Trust This Computer” option before on your broken device, then both your computer or iTunes won’t be able to recognize the iPhone. Though it is hard to enter password or trust computer on an iPhone with broken screen and locked, it doesn’t mean it is impossible.

Here are your options to access iPhone with broken screen and passcode for backup and recovery:

1. Fix the screen and back up once the device lets you tap in the unlock code.
2. Use a bluetooth keyboard (which was already paired) to enter the password.
3. In case one small area of the screen still works and you can enable Voiceover mode:
   • Hold Home key to turn on Siri and ask Siri to turn on VoiceOver
   • Swipe right/left until ‘Slide to Unlock’ is selected
   • Double-tap then the passcode page comes up
   • Swipe right/left to enter the passcode by double-tapping each number
   • If asked ‘Trust This Computer’, double-tap the ‘Trust’ button. Then you can backup & retrieve data from broken iPhone/iPad through method one.

Notes: It depends on the extent of the damage. If the broken screen is totally black, or your iPhone becomes completely dead, you’ll get it repaired first.

Extra Tip: Retrieve Pictures and More Files from iCloud, Google Drive or Dropbox

Some cloud storage like iCloud, Google Drive and Dropbox provides a way to backup your important files to its cloud server. When you broken iPhone/iPad, don’t forget to check for lost data on their official site. Let’s take the iCloud for example:

1. Open the web browser on computer and go to iCloud.com.
2. Sign in to iCloud. There you can view pictures, videos, contacts, notes, reminders and the records of iCloud backup in Settings.
3. You may simply be able to sync data back to another iOS device from the iCloud backup.
   

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Full Guide on How to Backup iPhone on Broken/Black/Unresponsive Screen 2021

Hi, I just broke my iPhone screen and the new phone is in the mail , but I don’t want to lose all the important stuff I had on my last iPhone 5. And iTunes fails to recognize my device. I can’t navigate through my device due to the broken screen. So, is there any solution to this?

— A user from Apple Communities

There’s no doubt that the worst thing you can encounter after having your iPhone screen broken is knowing that your personal data is not yet backed up. In this scenario, getting the important data off iPhone with a broken screen becomes vital. When it comes to how to backup iPhone with unresponsive screen, you would probably connect your device to iTunes for a backup before replacing the broken screen. The catch is that if you haven’t connected your iPhone to iTunes and trusted your device on your computer before, you’ll have to enter your device’s passcode to unlock and backup it in iTunes. But what if your iPhone screen is broken in a way where some portion of the screen becomes unresponsive to touch?

No worries!! This guide has several solutions for you to resolve this issue. So, continue reading and learn how to backup iPhone with broken screen.

Part 1. How to Enter Passcode on a Broken iPhone Screen

If some small part of your device’s touch screen still works, then you can make use of that working portion to take advantage of VoiceOver mode and unlock your device. So, before you learn how to backup iPhone with broken screen and passcode, let’s first unlock your device.

Step 1: To activate Siri, press and hold down the Home button and then say “Turn on VoiceOver”.

Step 2: To bring up the passcode screen, press the Home button twice.

Step 3: Use the responsive portion of your device’s screen to swipe left and right. This will move your VoiceOver cursor to different password number buttons. Moreover, VoiceOver will say the button being used, and it’s handy if you can’t see the touch screen.

Step 4: When the VoiceOver cursor is on the next password number you need, then double click to “tap” the selected password number.

Step 5: Once the iPhone is unlocked, you may have to use VoiceOver one last time to click “Trust” in the dialog that appears when you connect your iPhone to your system.

NOTE: To disable VoiceOver mode, say “Turn off VoiceOver” to Siri. Or you can navigate to Settings> General> Accessibility to disable it manually.

Part 2. How to Trust Computer on iPhone with Broken Screen

To trust the computer on iPhone and learn how to backup broken iPhone, you’d need a USB keyboard, a lightning to USB adaptor, a bluetooth keyboard, and a computer. If you’ve connected your iPhone to your system before, then it’s easy. That’s because you just need to click on a single button to trust the computer. Here’s the step-by-step guide on how to get the job done:

Step 1: Unlock your iPhone using Face ID/Touch ID and enable VoiceOver by asking Siri to “turn on VoiceOver”. Thereafter, connect your lightning to USB adapter to your iPhone and connect your keyboard to it.

NOTE: Since you can’t use a USB keyboard if your iPhone is already connected to your system before, you’ll have to use a Bluetooth keyboard instead. However, you’ll have to use the USB keyboard to get that working, considering that you haven’t connected it before.

Step 2: To connect your Bluetooth keyboard, navigate to the Bluetooth settings from the Settings app. You can simply say “open bluetooth settings” or just “turn bluetooth on” to Siri. Then press the Right cursor key on the USB keyboard until you can’t go further.

After that, press “CTRL+ALT+ SPACE” (Control-Option-Space on Mac) to pair the device.

Step 4: Once your Bluetooth keyboard is paired, you can disconnect your USB keyboard and connect your iPhone to the computer using its charging cable. You’ll get a message on your iPhone, requesting whether you trust the computer, as shown below.

Step 5: Use the Right cursor key again to choose the “Trust” option and click it by pressing CTRL-ALT-SPACE (Control-Option-Space on Mac) on the bluetooth keyboard. After that, confirm that you’d like to trust the computer by using the bluetooth keyboard to enter your device’s passcode or PIN.

Finally, you can now back up your iDevice to your computer. Read on to learn how to backup iPhone if screen is broken using a trusted computer.

Part 3. How to Backup iPhone with Broken Screen on iTunes/iCloud (In a Trusted Computer)

It’s time now to learn how to backup an iPhone with a broken screen to your trusted computer. The good news is that you can do either using iTunes or iCloud.

Backup iPhone with Broken Screen on iTunes

If you’re using a Mac, then follow the below steps:

1. Step 1: If you’re using MacOS 10.15 or above, go to the Finder and select your device. On earlier macOS versions, you can open iTunes to back up your device.
2. Step 2: At the top of the Finder panel, tap General > Back up all of the data on your iPhone to this Mac > Back Up Now.

If you’re using a Windows PC or older MacOS versions, follow the below steps:

1. Step 1: Open iTunes and select your iPhone.
2. Step 2: Tap Summary > Back Up Now.

Backup iPhone with Broken Screen on iCloud

To learn how to backup iPhone with broken screen and locked using iCloud, you need a USB keyboard, a lightning to USB adaptor, an iCloud account with adequate storage and the connection to a strong Wi-Fi network.

1. Step 1: Unlock your iPhone using Face ID/Touch ID and request Siri to turn on VoiceOver. Connect the lightning to USB adaptor to your iDevice and then connect the USB keyboard.
2. Step 2: Request Siri to launch “iCloud Settings”.
3. Step 3: Scroll down the list of settings using the Right cursor key on the keyboard. At this time, press it 22 times to access “iCloud backup”.
4. Step 4: To press the “iCloud Backup”, hit Ctrl-Alt-Space (Control-Option-Space on Mac) on the keyboard.
5. Step 5: To find out if iCloud Backup is enabled on your iPhone, use the Right cursor key three times. You’ll hear “iCloud Backup On/iCloud Backup Off”. If it’s off, then press Ctrl-Alt-Space (Control-Option-Space on Mac) to turn it on.
6. Step 6: Connect to a Wi-Fi connection. To press the “Back Up Now” button, use the Right cursor key two times, then press Ctrl-Alt-Space (Control-Option-Space on Mac) again.

That’s how to backup iPhone with broken touch screen using iCloud.

Part 4. Free Download UltFone iOS Data Manager to Backup iPhone with a Broken Screen

If you want a hassle-free way to backup iPhone with a broken screen, then look no further from UltFone iOS Data Manager. The tool offers a one-click solution to backup iPhone. In fact, it has many advantages over backing up data through iTunes or iCloud.

The key features of the tool include:

• Support to backup more than 30 file types, including photos, videos, etc.
• Support to preview backup files and backup iPhone data selectively.
• Back up iPhone to PC without space and network limitations.
• Compatible with all iPhone models.
• Work well on both Mac and Windows PC.

Free Download For Win Secure DownloadFree Download For Mac Secure Download

Here’s how to access iPhone with broken screen and backup using UltFone iOS Data Manager:

Step 1 Run the program, connect the iPhone to the computer, and select “Backup & Restore” from the software’s top menu and select the file types you want to back up.

Step 2 Click the “Backup” button to commence the backup process.

Step 3 Once the backup is complete, view the backup data and then hit “Export to Computer” and select the location where you want to save the files and hit “Ok”.

Bonus Tip: How to Selectively Extract Data from iTunes Backup

Now, you have a god decent idea about how to backup iPhone with black screen/broken screen. If you ever want to restore the backup from iTunes selectively, then UltFone iOS Data Manager can help you thanks to the software’s restore function. The software will allow you to preview and perform a selective restore from iTunes backup.

Here’s how to extract data from iTunes backup selectively:

Step 1: Run UltFone iOS Data Manager, select the Backup & Restore feature from the top menu and click “To view or restore previous backup files” at the bottom.

Step 2: You’ll now see all the backup files on your computer, including iTunes backup files. Select a backup you want to restore and click the “View” button.

Step 3: Select the data you would like to restore from that backup and click «Restore to Device» or «Export to Computer».

What Would You Do to Backup iPhone with Broken Screen?

Before getting your iPhone screen repaired or replaced, it’s smart to perform a backup beforehand. No doubt, performing a backup on iPhone with a broken screen is challenging. But the solutions mentioned above on how to backup iPhone with broken screen can surely help you get the job done. Most importantly, the tools like UltFone iOS Data Manager have made the iPhone backup much hassle-free. So, download it for free today!

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