Where you have been iphone

Locate and view your connected device on your computer

After you connect your iPhone, iPad, or iPod to your computer, you can view it and access its settings in the Finder or iTunes.

View your device in the Finder

Starting with macOS Catalina, your devices appear in the sidebar of the Finder. Click the device to select it.

View your device in iTunes

Make sure that you have the latest version of iTunes. If you’re using Windows or macOS Mojave or earlier, your device will show in the upper-left corner of the iTunes window. If you don’t see your device on your computer, learn what to do.

If you have multiple devices connected to your computer, click the device icon, then choose your device from the menu.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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If your iPhone, iPad or iPod touch is lost or stolen

If you lose your iPhone, iPad or iPod touch or think it might have been stolen, use Find My and protect your data.

Look for your device on a map

To find your device, sign in to iCloud.com/find. Or use the Find My app on another Apple device that you own.

If your iPhone, iPad or iPod touch doesn’t appear in the list of devices, Find My was not turned on. But you can still protect your account if Find My was not turned on.

Mark as Lost

When you mark your device as lost, you lock it remotely with a passcode, keeping your information secure. This also disables Apple Pay on the missing device. And you can display a custom message with your contact information on the missing device.

Report your missing device to the police

The police might request the serial number of your device.

File a Theft and Loss claim

If your missing iPhone is covered by AppleCare+ with Theft and Loss, file a claim for an iPhone replacement.

Erase your device remotely

After you erase a device, you can’t track its location, so make sure you no longer need to search for the device. If you have AppleCare+ with Theft and Loss, do not erase your iPhone until your claim has been approved.

Contact your wireless network provider

If the missing device is an iPhone or an iPad with cellular, report your missing device to your wireless network provider. Ask the network provider to disable your account to prevent calls, texts and data use. And if your device is covered under your wireless network provider plan, file a claim.

Remove your missing device from your account

If you have AppleCare+ with Theft and Loss, do not remove your lost iPhone from your account until your claim has been approved.

Go to appleid.apple.com/uk to remove the missing device from your list of trusted devices.

AppleCare+ with Theft and Loss is not available in all countries and regions.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

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Locate backups of your iPhone, iPad, and iPod touch

Find a list of your iOS or iPadOS backups on your Mac, PC, and iOS or iPadOS device. Learn how to delete backups, copy them, and more.

Find backups stored on Mac or PC

Delete or copy backups stored on Mac or PC

Find and manage backups stored in iCloud

Find backups stored on your Mac or PC

To avoid ruining any of your backup files, here’s what you should know:

• The Finder and iTunes save backups to a Backup folder. The location of the Backup folder varies by operating system. Though you can copy the Backup folder, you should never move it to a different folder, external drive, or network drive.
• Don’t edit, relocate, rename, or extract content from your backup files, because these actions might ruin the files. For example, to restore from a relocated backup file, you need to move it back or the file won’t work. Backups serve as a safe copy of your entire device. So while you might be able to view or access a backup file’s contents, the contents usually aren’t stored in a format that you can read.

Search for the backup folder on your Mac

To find a list of your backups:

1. Click the magnifier icon in the menu bar.
2. Type or copy and paste this:

/Library/Application Support/MobileSync/Backup/

Press Return.

To find a specific backup:

1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Click your device.
2. In the Finder, under the General tab, click Manage Backups to see a list of your backups. From here, you can right-click on the backup that you want, then choose Show in Finder, or you can select Delete or Archive. In iTunes, choose Preferences, then click Devices. From here, you can right-click on the backup that you want, then choose Show in Finder, or you can select Delete or Archive.
   
3. Click OK when you’re finished.

Search for the backup folder on Windows 7, 8, or 10

1. Find the Search bar:
   • In Windows 7, click Start.
   • In Windows 8, click the magnifying glass in the upper-right corner.
   • In Windows 10, click the Search bar next to the Start button.
2. In the Search bar, enter %appdata%. If you don’t see your backups, enter %USERPROFILE%.
3. Press Return.
4. Double-click these folders: «Apple» or «Apple Computer» > MobileSync > Backup.

Delete or copy backups on your Mac or PC

Don’t edit, relocate, rename, or extract content from your backup files, because these actions might ruin the files. Use the following sections to make copies of your backups or delete backups that you no longer need.

Copy backups to another location

If you need copies of your backups, you can find the Backup folder and copy the entire folder (not just part of it) to another place, like an external drive or network-storage location.

When you use Time Machine, it automatically copies your Backup folder when you back up the Home folder on your Mac.

Delete backups

1. On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. Click your device.
2. In the Finder, under the General tab, click Manage Backups to see a list of your backups. From here, you can right-click on the backup that you want, then select Delete or Archive. In iTunes, choose Preferences, then click Devices. From here, you can right-click on the backup that you want, then choose Delete or Archive. Click OK when you’re finished.
3. Click Delete Backup, then confirm.
   

Locate and manage backups stored in iCloud

If you use iCloud Backup, you won’t find a list of your backups on iCloud.com. Here’s how to find your iCloud backups on your iOS or iPadOS device, Mac, or PC.

On your iPhone, iPad, or iPod touch:

• Using iOS 11 or later and iPadOS, go to Settings > [your name] > iCloud > Manage Storage > Backups.
• Using iOS 10.3, go to Settings > [your name] > iCloud. Tap the graph that shows your iCloud usage, then tap Manage Storage.

Tap a backup to see more details about it, choose which information to back up, or delete the backup.

You can choose which content to back up only from the Settings menu of the device that stores that content. For example, while you can view your iPad backup from your iPhone, you can choose which iPad content to back up only from the Settings menu of your iPad.

On a Mac with macOS Catalina 10.15 or later:

1. Choose Apple () menu > System Preferences.
2. Click Apple ID.
3. Click iCloud.
4. Click Manage.
5. Select Backups.

On a Mac with macOS Mojave 10.14 or earlier:

1. Choose Apple () menu > System Preferences.
2. Click iCloud.
3. Click Manage.
4. Select Backups.

1. Open iCloud for Windows
2. Click Storage.
3. Select Backup.

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Set up Find My on your iPhone, iPad, iPod touch, or Mac

Make sure that you set up Find My so that if you ever lose a device or item, including your paired AirPods, Apple Watch, or a personal item with an AirTag attached, you can locate it.

How to turn on Find My for your iPhone, iPad, or iPod touch

1. Open the Settings app.
2. Tap your name, then tap Find My.
3. If you want friends and family to know where you are, turn on Share My Location.
4. Tap Find My [device], then turn on Find My [device].
   
5. To see your device even when it’s offline, turn on Find My network.*
6. To have the location of your device sent to Apple when the battery is low, turn on Send Last Location.

If you want to be able to find your lost device on a map, make sure that Location Services is turned on. To do this, go to Settings > Privacy > Location Services, and turn on Location Services.

* The Find My network is an encrypted, anonymous network of hundreds of millions of Apple devices that can help you locate your device.

How to add your AirPods, Apple Watch, or Beats product to Find My

If your AirPods, Apple Watch, or supported Beats product are paired with your iPhone, they’re automatically set up when you turn on Find My iPhone.

To make sure you can find your devices even if they’re powered off or disconnected, check that Find My network is turned on.

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Find your lost iPhone even if your battery is dead

Important note: If you haven’t activated “Find My iPhone / iPad / Mac” when you set up your phone, this method below won’t work. But don’t give up just yet. We also show you some ways that don’t require that setting to be enabled.

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Use iCloud’s ‘Find iPhone’ tool to locate your phone

Although you can download the official “Find My iPhone” app on the App Store, you don’t actually need it to track your Apple device. This means the app doesn’t have to be installed on your missing iPhone, iPad or Mac. The good thing here is that Find My iPhone is actually a cloud-based service by Apple. The app is only another way of accessing this service to locate your iPhone or other Apple devices. If you own an iPad or a second iPhone, you can also install the app and try to locate your missing device. Otherwise, all you need is a browser and your Apple ID login details.

Also, don’t be too worried that someone could disconnect your device from iCloud, turn off Find My iPhone or erase your device. If you’re on iOS7 or a later version, a feature called Activation Lock will prevent anyone from doing any of the mentioned things without your Apple ID password.

Alright, let’s get back your Apple device. Here’s what you need to do:

1. Login to iCloud & start “Find My iPhone”

Head over to icloud.com and log in using your Apple ID credentials.

In case you land on iCloud’s two-step authentication screen, which prompts you to insert a code which was sent to your apple devices, you don’t have to necessarily enter that code.

What you can do instead is to click on the the Find My iPhone quick access link on the bottom. This should direct you right into Find My iPhone’s map interface.

If you weren’t shown the two-step authentication, then you should see your iCloud dashboard after signing in. Click on the Find My iPhone icon, which the first one in the second row. Now you should see the Find My iPhone interface, including a map.

2. Select your lost iPhone, AirPods, Mac or iPad

1. Click on the “All Devices” drop-down menu on the top bar and select your missing device.
2. The tracking of your device will now start.
3. If successful, you should be able to see its location on the map. Even if your iPhone is turned off, you will see its last tracked location.
4. Now you have the option to trigger an acoustic signal, activate ‘Lost Mode’ or erase all data. Of course, this only works if it has some juice left.

Depending on several factors, this can take a while. Also, use the erase option as a last resort, since Find My iPhone won’t work anymore on your device afterwards.

Activating Lost Mode will lock your device with a password and display a message of your choice together with a phone number, so that a nice soul hopefully contacts you to give your iPhone, iPad or Mac back into your hands. The Lost Mode has the nifty ability to enable location services on your iPhone or iPad, in case it’s deactivated. So no need to freak out if you realised that you turned it off. It will stay enabled as long as your device is in Lost Mode.

This is basically all you have to do to track your lost Apple device. Please keep in mind that your lost device needs to be turned on and somehow connected to the internet. If mobile data is turned off and it’s not connected to WiFi, you won’t be able to track it using Find My iPhone. Your only hope is to wait and hope that the thief or someone, who found it, connects to the web. Thankfully, you don’t need to stay inside of iCloud and hit refresh all the time. If your device is offline, you can let Apple notify you once it’s back online.

Plan B: Use Google Timeline to find your lost iPhone, even if the battery is dead

Note: This method only works if you have location reporting and location history enabled on your iPhone (or iPad).

You’re probably aware, that Apple and Google like to gather information about all sorts of things, including your location. Although this is an invasion of your privacy and some people intentionally disable location services on their devices, it can be very helpful when you lose your phone.

Google’s Timeline (former Location History) maps out all location data that has been collection from your iPhone. Yes, Google doesn’t only store all that location data of yours, it also makes it accessible in a very good looking interface.

Basically, you can see where you’ve been on a map. Using this tool, you can see where your lost phone was located the last time it sent its location data to Google. In case your iPhone is still on and is connected to the web, it will continue sending its location so you can see exactly where it is and go get it back. Even if it the battery is dead, you can still see its last reported location.

To see your location history do the following:

1. Visit google.com/maps/timeline
2. Select today’s date in the top left side of the screen (or click the “Today” button).
3. Look at the timeline on the left side and scroll to its end to find the last reported location of your iPhone. You can also check all recorded points in the map. Make sure to check the time stamps so that you don’t just know the last location but also when your phone was last connected to Google.
4. Before you jump up to get it. Try to use the location data to figure out if your iPhone is simply lying somewhere waiting to be picked up, or if it’s moving. If it isn’t staying put, you should contact the authorities and get them to help you retrieve your (apparently) stolen device. I don’t recommend going after a thief alone. Who knows what kind of person took your phone..

Plan C: Track your iPhone using Google Photos

This method is kind of a last resort method and requires several things to actually help you find your device. First, you need to have the Google Photos app installed with automatic photo upload and location sharing enabled. This means that every photo which is taken with your device is uploaded to your Google Photos account. By default, this only happens if your device is connected to WiFi.

Second, someone has to take pictures with your lost iphone. In case your device is actually stolen, then this scenario is not that unlikely to happen.

You can check for newly uploaded pictures by going to photos.google.com and logging in using your normal Google credentials. If you find such pictures, click on them and check on the right sidebar if a location was attached to them.

Please be careful in case you were able to find the location of your iPhone this way. Face the facts, someone stole your phone and is using it without being too concerned about being found. You know nothing about this person, so please don’t go after that person. Contact local authorities, tell them what you know and let them do their job.

Frequently asked questions about finding your iPhone

Since I published this article, many people have posted comments with similar questions. Below you can find answers to the most asked questions. I hope this helps some of you!

“Can I track my iPhone if it’s turned off, is in airplane mode or not connected to the internet?”

Actually, yes! With the introduction of iOS 13, if your marked your iPhone as lost, it will communicate via Bluetooth with other nearby iPhones & iPads running iOS 13 even if airplane mode is turned on and your iPhone has no internet connection.

The other iOS devices will then use their own internet connection to send the encrypted location of your lost iPhone to Apple’s servers. This feature alone makes stealing iPhones even harder than it was before.

Unfortunately, if your iPhone is turned off it can’t send its location to ‘Find My iPhone’. In this case, we recommend trying to locate your phone using Google Timeline, which is explained above.

“Is it possible to find my iPhone if someone turns off location services?”

Luckily, even if a stranger turns off location services on your iPhone, it’s still possible to locate your iPhone. With Find My iPhone you can activate the so-called ‘Lost Mode’. This activates location services on your iPhone remotely and immediately tries to locate it. It will stay activated as long as no one unlocks your device.

“Can I still locate my iPhone if I have already erased my iPhone?”

Bad news. Once an iPhone has been erased, it’s not possible to locate it anymore. The whole sense behind erasing a phone is to delete everything, including personal data, images, user settings and all logins (including iCloud). Without a connected iCloud or Google account, tracking isn’t possible. I recommend that you try to use your Google Maps Timeline (covered above) to get the last recorded location of your phone.

“I forgot my iCloud password and cannot locate my iPhone. How do I get my password back?”

In order to use Find my iPhone, you need to sign into your iCloud account. If you forgot your password, then this isn’t possible, of course. Apple makes it fairly easy to reset your Apple ID password (same one as on iCloud). All you need is your backup email account. Below you find the steps you need to follow:

1. In your browser visit appleid.apple.com.
2. Below the signup, click on “Forgot Apple ID or password?”
3. Enter your Apple ID email address and click continue
4. You’re offered two ways to reset your password. Either by sending a reset link to your backup email address or by answering the security questions you set up while creating your Apple ID account.
5. Choose one of the options (easiest is via backup email address)
6. If you chose “Get an email”, check your backup account for Apple’s email on how to reset your Apple ID password. In case you don’t receive an email within one hour, please check your other email accounts. Maybe you checked the wrong one and not the actual backup account you chose back when you first created your Apple ID.
7. In the email, click the password reset link and follow the upcoming instructions. You’ll have to answer some security questions you set up before and enter your birth date.
8. After that, you can enter a new password and confirm the password reset.
9. That’s it! Keep in mind that you have to log into your Apple account on all your Apple devices since the old password doesn’t work anymore.

What if I’m not close to any computer to track my iPhone?

In that case, ask friends or try to find a helpful stranger with an iPhone. You can track your lost iPhone using the “Find My iPhone” app on another device. Just make sure that you are signed into your own iCloud Account. Otherwise you’ll just track the iPhone you’re holding in your hand.

I really hope this article helps you find your lost iPhone, iPad or Mac. If you do, it would be great if you share your story in the comments! Also, if you know of any other way to track down a lost Apple device, please let us know.

Note: In case you’re actually missing an Android device, head over to my guide on how to track a lost Android phone or tablet.

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