Who works at apple

Make your passion your profession.

If you love exploring the ways that technology helps you do all of your favourite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Genuine, homemade support.

When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder that they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours.

Your home. Now open for business.

Comfort, convenience and a no-hassle commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door that you can shut, an ergonomic chair, a desk for the iMac (and headset) that we’ll provide and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined and self-motivated, home can be a place where work and life don’t clash — they collaborate.

We’ll train you to be the best.

You’ll get paid as you learn Apple technologies and get familiar with our approach to customer conversations, guided by a live instructor through an online program.

You’ll be well connected.

A network of coworkers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools.

Being part of Apple isn’t the only benefit.

All At Home Advisors — even those who work part-time — receive a robust benefits package, including product discounts and paid time away. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work that you’ll do in the future at Apple may not even be invented yet.

We expect everything from
an Advisor that our customers do.

For years, Apple has been recognised as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?

Get noticed. Get better. Get ahead.

Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond.

At Home Advisor Opportunities

Apple offers different kinds of at-home roles. See which matches your experience best.

At Home Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.

At Home Team Manager

You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer focused, self-motivated and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions.

At Home Area Manager

You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development, with regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements.

“People are often confused or worried when they call with questions, but I’m trained to know what they don’t, so I turn things around for them — 180 degrees. I get to be the hero. And that feels pretty good.”

Find out more.

Have more questions about being an At Home Advisor? We have more answers.

Read the At Home Advisor FAQ

More opportunities at Apple.

Read about jobs throughout Apple, including positions in corporate offices, retail stores and more.

Apple Footer

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations.

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Your work is as meaningful to us as it is to you.

Apple is where you’ll work with others who share your passion. Where business serves expertise. Where a healthy respect for courage and original thinking inspires you to bring your best to what we do together.

How We Work

Apple’s most enduring design may be Apple itself.

Apple is organized by functional specialties rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software, and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.

To learn more about how Apple is organized for innovation,
read the Harvard Business Review article.

If you want to really understand how something is made, get into the details, and be super creative, then Apple is the place.

Collaboration

Great ideas rise to the challenge.

To see all the cross-functional work and the relationships we’ve forged come together in one product makes me incredibly proud.

At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware, or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: We advocate ideas, contest points of view, and ultimately build on each other’s thinking to come up with the best solution.

Cross-functional collaboration is crucial, because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose — create an extraordinary user experience.

Innovation

When experts make the decisions, they decide to innovate.

Innovation is led by those who know their stuff, whether it’s the first job of their life or the latest project in a career decades in the making. At Apple, innovation depends not only on brilliant individuals, but also on a community of specialists, each focused on what we can do instead of what’s been done. We foster this culture by giving experts the room to take bold yet informed risks that lead to breakthroughs.

Everyone here is an innovator, or an innovator-to-be — even in areas customers don’t typically notice: Consider the Siri curators and engineers who help reduce bias with continual updates and respectful neutrality in search responses. Or the teams who designed, produced, and shipped millions of COVID-19 face shields for front-line medical workers. Or the chef in one of our cafés who patented our environmentally friendly pizza box.

We have the resources to go as far as we want with ideas. And no idea is too crazy.

Areas of Work

There’s a place here for every kind of brilliant.

Your specialty or ideal role may exist across many areas at Apple. Explore a few to see which match your interests.

Students

Gain more than experience. Gain an Apple experience.

We’re always looking for new thinking, whether you’re still in school or you’re ready to start a career. Apple has hands-on opportunities for interns as well as full-time and part-time roles for undergrads and grad students.

Locations

A local presence.
A world of possibilities.

You’ll find smart, passionate people working in cities all over the world — at Apple offices, technical centers, and the Apple Store. Machine learning researchers in Seattle who collaborate with their counterparts in Beijing. Silicon designers in Bangalore who collaborate with their counterparts in San Diego. Apple Store leaders in Tokyo sharing ideas with their counterparts in Rome. Join us where you are. Or where you want to be.

Featured Corporate Offices

Our most advanced technologies are developed in Apple offices across the globe.

Corporate Locations

Europe

North America

South Pacific

The Apple Store

Be part of the continuous reimagining of the Apple Store experience, in over 500 locations around the world.

Join our community
and help define it.

Explore a collaborative culture of inclusion, growth, and originality, supported by resources that make a difference in your life.

Our values are part of everything built here — including careers.

Accessibility

Technology is most powerful when everyone can make their mark.

Education

Education is the great equalizer and a powerful source of opportunity for all.

Environment

Our goal is to leave the planet better than we found it.

Inclusion and Diversity

We’re committed to making Apple more inclusive and the world more just.

Privacy

We design Apple products to protect your privacy and give you control over your information.

Racial Equity and Justice Initiative

This is a long-term effort to help ensure more positive outcomes for communities of color.

Supplier Responsibility

We believe in a safe, respectful, and supportive workplace for everyone.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Источник

Your work is as meaningful to us as it is to you.

Apple is where you’ll work with others who share your passion. Where business serves expertise. Where a healthy respect for courage and original thinking inspires you to bring your best to what we do together.

How We Work

Apple’s most enduring design may be Apple itself.

Apple is organised by functional specialities rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.

To learn more about how Apple is organised for innovation,
read the Harvard Business Review article.

If you want to really understand how something is made, get into the details and be super-creative, then Apple is the place.

Collaboration

Great ideas rise to the challenge.

To see all the cross-functional work and the relationships we’ve forged come together in one product makes me incredibly proud.

At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: we advocate ideas, contest points of view and ultimately build on each other’s thinking to come up with the best solution.

Cross-functional collaboration is crucial, because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose — create an extraordinary user experience.

Innovation

When experts make the decisions, they decide to innovate.

Innovation is led by those who know their stuff, whether it’s the first job of their life or the latest project in a career decades in the making. At Apple, innovation depends not only on brilliant individuals, but also on a community of specialists, each focused on what we can do instead of what’s been done. We foster this culture by giving experts the room to take bold yet informed risks that lead to breakthroughs.

Everyone here is an innovator, or an innovator-to-be — even in areas customers don’t typically notice: consider the Siri curators and engineers who help reduce bias with continual updates and respectful neutrality in search responses. Or the teams who designed, produced and shipped millions of COVID-19 face shields for front-line medical workers. Or the chef in one of our cafés who patented our environmentally friendly pizza box.

We have the resources to go as far as we want with ideas. And no idea is too crazy.

Источник