Work apple from home

Make your passion your profession.

If you love exploring the ways that technology helps you do all of your favourite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Genuine, homemade support.

When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder that they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours.

Your home. Now open for business.

Comfort, convenience and a no-hassle commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door that you can shut, an ergonomic chair, a desk for the iMac (and headset) that we’ll provide and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined and self-motivated, home can be a place where work and life don’t clash — they collaborate.

We’ll train you to be the best.

You’ll get paid as you learn Apple technologies and get familiar with our approach to customer conversations, guided by a live instructor through an online program.

You’ll be well connected.

A network of coworkers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools.

Being part of Apple isn’t the only benefit.

All At Home Advisors — even those who work part-time — receive a robust benefits package, including product discounts and paid time away. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work that you’ll do in the future at Apple may not even be invented yet.

We expect everything from
an Advisor that our customers do.

For years, Apple has been recognised as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?

Get noticed. Get better. Get ahead.

Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond.

At Home Advisor Opportunities

Apple offers different kinds of at-home roles. See which matches your experience best.

At Home Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity and passion to meet their needs — and remind them that behind our great products are amazing people.

At Home Team Manager

You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer focused, self-motivated and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions.

At Home Area Manager

You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development, with regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements.

“People are often confused or worried when they call with questions, but I’m trained to know what they don’t, so I turn things around for them — 180 degrees. I get to be the hero. And that feels pretty good.”

Find out more.

Have more questions about being an At Home Advisor? We have more answers.

Read the At Home Advisor FAQ

More opportunities at Apple.

Read about jobs throughout Apple, including positions in corporate offices, retail stores and more.

Apple Footer

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations.

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Make your passion your profession.

If you love exploring the ways technology helps you do all your favorite things, you’ll probably be great at sharing your knowledge with others. That’s what you’ll do every day as an Apple At Home Advisor. And with each customer conversation you have, it becomes clear: You’re not just supporting technology. You’re supporting people.

Genuine, homemade support.

When people contact us for help, an At Home Advisor is often the one who responds. From your own home, you’ll be their human connection to Apple: friendly, thoughtful, and real. You’ll answer questions about our products and services, enriching customers’ lives by helping them access the wonder they’ve come to expect from Apple. And every time you save someone’s day, you’ll be amazed by what it does for yours.

Your home. Now open for business.

Comfort, convenience, and a no-hassle commute are all reasons people like to work from home. But if it sounds casual, make no mistake — this is a professional role. You’ll need a quiet, distraction-free work space with a door you can shut, an ergonomic chair, a desk for the iMac (and headset) we’ll provide, and your own network connection. Working from home isn’t for everyone, but if you’re confident, disciplined, and self-motivated, home can be a place where work and life don’t clash — they collaborate.

We’ll train you to be the best.

You’ll get paid as you learn Apple technologies and get familiar with our approach to customer conversations, guided by a live instructor through an online program.

You’ll be well connected.

A network of coworkers is always there for you, and you’ll keep in touch with your team and manager through video conversations and chat tools.

Being part of Apple isn’t the only benefit.

All At Home Advisors — even those who work part-time — receive a robust benefits package, including product discounts and paid time away. We also have all kinds of resources to promote your career development. And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.

We expect everything from
an Advisor that our customers do.

For years, Apple has been recognized as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re curious investigators, technical problem solvers, and good listeners. Are you? Do you like the way it feels when you help others? Do you have the discipline to manage yourself? Can you focus in a home environment? Are you a multitasker? Are you our next At Home Advisor?

Get noticed. Get better. Get ahead.

Is this where you want to begin your career with Apple, or where you want to end up? Either way, we’re committed to helping employees explore their potential. You’ll get regular coaching and mentoring to help you sharpen your skills. And you’ll gain valuable experience to help you succeed in practically any job, at Apple or beyond.

At Home Advisor Opportunities

Apple offers different kinds of at-home roles. See which matches your experience best.

At Home Advisor

As our customers’ first point of contact, you’ll be the friendly voice of Apple, answering questions about our products and services and providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

At Home Team Manager

You’ll be responsible for providing daily supervision and promoting the development of At Home Advisors. Like our Advisors, you must be customer focused, self-motivated, and friendly, with a passion to solve customer issues effectively. You’ll manage Advisors’ performance and development through regular online meetings and coaching sessions.

At Home Area Manager

You’ll supervise a set of Team Managers overseeing our At Home Advisors. You’ll ensure that they’re all doing what it takes to resolve customers’ issues with products and services in a customer-focused manner. You’ll supervise each Team Manager’s performance and development, with regular meetings and coaching sessions. And you’ll be expected to provide business-level consulting and deliver results based on business requirements.

“People are often confused or worried when they call with questions, but I’m trained to know what they don’t, so I turn things around for them — 180 degrees. I get to be the hero. And that feels pretty good.”

Find out more.

Have more questions about being an At Home Advisor? We have more answers.

Read the At Home Advisor FAQ

More opportunities at Apple.

Read about jobs throughout Apple, including positions in corporate offices, retail stores, and more.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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Join us. Be you.

This is where individual imaginations gather together, committing to the values that lead to great work. Here, you’ll do more than join something — you’ll add something.

Work at Apple

Join a team and inspire the work.

Discover how you can make an impact: See our areas of work, worldwide locations, and opportunities for students.

We aren’t merely creating products. We’re creating something magical for the person who uses it.

Life at Apple

Join our community and help define it.

Explore a collaborative culture of inclusion, growth, and originality, supported by resources that make a difference in your life.

To have a place that’s so inclusive and so willing to embrace everyone has definitely changed my life.

Just a few of the ways you can make a difference at Apple.

Our values are part of everything built here — including careers.

Accessibility

Technology is most powerful when everyone can make their mark.

Education

Education is the great equalizer and a powerful source of opportunity for all.

Environment

Our goal is to leave the planet better than we found it.

Inclusion and Diversity

We’re committed to making Apple more inclusive and the world more just.

Privacy

We design Apple products to protect your privacy and give you control over your information.

Racial Equity and Justice Initiative

This is a long-term effort to help ensure more positive outcomes for communities of color.

Supplier Responsibility

We believe in a safe, respectful, and supportive workplace for everyone.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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Work from Home for Apple. Here’s How.

Work from home chat jobs are one of the most requested telecommute job opportunities out there. People like that chat jobs usually don’t require phone work and offer a flexible schedule. As a work from home chat support agent, you can expect to handle a variety of customer inquiries regarding everything from website issues to online orders, refund requests, and even provide technical support.

Sometimes you might come across work from home chat positions for a company that offers chat support for a number of different businesses at once. This means you may be providing support to customers from multiple companies at any given time.

However, some companies directly hire work from home chat agents to handle inquiries from their customers. These positions are particularly coveted because they usually come with higher pay rates and are employee positions which offer benefits. One such work from home chat agent job can be found through Apple.

At Home AppleCare Advisor

As I type this, Apple has 163 work from home chat support agent positions listed on their website. The actual position is called an At Home Advisor AppleCare Chat Team. You can search for this and any other open positions here.

There are usually a number of these positions listed at any given time. Why? The AppleCare Chat Team operates 24/7, 365 days a year including holidays.

It takes a lot of chat agents to cover every second of every day.

Work From Home Chat Agent Overview

If you go to Apple’s career page, you’ll see that the work from home chat agent jobs are listed by city. However, Apple considers all United States candidates. Since the position is entirely remote, you can apply to any of the AppleCare chat team openings even if you don’t live in the referenced city.

So, what does Apple look for in a work from home chat agent?

You’ll have to have availability to work during one or more shifts.

• Daytime: 4:30 a.m. CST to 11:30 p.m. CST
• Mid-Day: 1:00 p.m. CST to 4:30 a.m. CST
• Graveyard: 7:00 p.m. CST to 11:00 a.m. CST

As an At Home AppleCare Adviser, you’ll need to have at least two years prior experience troubleshooting technical issues. A quiet workspace, ability to type 40WPM, and prior customer service support experience are also necessary.

And since this is an entirely remote position, you’ll need to have the discipline and self-motivation it takes to work without supervision.

Do I need to have experience using a Mac?

The short answer is no. As long as you have prior troubleshooting experience and an ability to learn on a Mac, then you can still be considered.

What about training?

Apple provides training to all work from home chat support agents. Training can take anywhere from five to six weeks and is done on a fixed schedule. You’ll need to complete training before being assigned a shift.

How much does Apple pay their AppleCare Chat Team?

Pay rates will be discussed during the hiring process. However, with a little bit of research, I was able to find various pay rates reported by work from home chat agents for Apple.

One lady with 13+ years of technical support experience says she started at $18.00 an hour. Another worker says the average pay rate is around the $14.00 mark.

But then there are others who are reporting much, much lower pay rates to the tune of $9.00 to $10.00 per hour. It appears these people are hired by another company that contracts with Apple.

So, my advice to you is to wait and apply directly through Apple and not through any companies that contract with Apple to provide support.

Will I get benefits as a work from home chat agent?

Yes. If you apply through Apple, you’ll be an employee. This means you’ll be entitled to a number of great benefits. Apple offers its full and part-time workers health insurance, paid time off, stock options, and even discounts on Apple products. How awesome is that?

Work From Home Chat Agent – AppleCare Chat Team

If you have a quiet, distraction-free home office and a flexible schedule, this is a great work from home chat opportunity. You can check out what it’s like to work as an AppleCare Chat Team member from Apple.

Pros of Work From Home Chat for Apple

• Employee status with benefits
• Career opportunity and room for advancement
• Fair starting out pay with ability to get raises
• Reimbursed for some Internet costs
• Apple will send you a FREE iMac and headset to use for work purposes

Cons of Work From Home Chat for Apple

• Non-flexible schedule
• Requires complete home office setup with ergonomic chair, desk, and high speed internet (will be verified)
• Likelihood of having to work on major holidays
• Rigid and lengthy training program
• Involved hiring process that may take as long as three months from application to start date

Keep your eye on Apple’s career page. If you’ve always been interested in work from home chat positions, this is one of the best opportunities out there. Don’t forget to like Work from Home Happiness on Facebook for a daily dose of job leads and helpful work from home information!

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