Work in apple support

Your work is as meaningful to us as it is to you.

Apple is where you’ll work with others who share your passion. Where business serves expertise. Where a healthy respect for courage and original thinking inspires you to bring your best to what we do together.

How We Work

Apple’s most enduring design may be Apple itself.

Apple is organized by functional specialties rather than business units — rare for a company our size. We’re experts leading experts: hardware experts lead hardware, software experts lead software, and design experts lead design. This differs from most other large companies, where general managers oversee managers. Apple is Apple because those with the most expertise in an area of work have decision rights for that area.

Leaders at Apple combine their expertise with two other important characteristics: immersion in the details and a willingness to collaboratively debate during collective decision-making. For people at every level here, it can be liberating — even exhilarating — to work with experts who offer relevant guidance and mentoring. This approach to leadership is a commitment to collaboration that leads to innovation.

To learn more about how Apple is organized for innovation,
read the Harvard Business Review article.

If you want to really understand how something is made, get into the details, and be super creative, then Apple is the place.

Collaboration

Great ideas rise to the challenge.

To see all the cross-functional work and the relationships we’ve forged come together in one product makes me incredibly proud.

At Apple, collaboration is more than simply working together — it means passionate, collaborative debate. People on retail, hardware, or marketing teams may focus on different issues, but the principles of respectful, honest discussion remain the same: We advocate ideas, contest points of view, and ultimately build on each other’s thinking to come up with the best solution.

Cross-functional collaboration is crucial, because no one team is responsible for a product or a service on its own. Dozens of specialist teams may be needed for even a single key component of a new product. Yet each team works with a shared purpose — create an extraordinary user experience.

Innovation

When experts make the decisions, they decide to innovate.

Innovation is led by those who know their stuff, whether it’s the first job of their life or the latest project in a career decades in the making. At Apple, innovation depends not only on brilliant individuals, but also on a community of specialists, each focused on what we can do instead of what’s been done. We foster this culture by giving experts the room to take bold yet informed risks that lead to breakthroughs.

Everyone here is an innovator, or an innovator-to-be — even in areas customers don’t typically notice: Consider the Siri curators and engineers who help reduce bias with continual updates and respectful neutrality in search responses. Or the teams who designed, produced, and shipped millions of COVID-19 face shields for front-line medical workers. Or the chef in one of our cafés who patented our environmentally friendly pizza box.

We have the resources to go as far as we want with ideas. And no idea is too crazy.

Areas of Work

There’s a place here for every kind of brilliant.

Your specialty or ideal role may exist across many areas at Apple. Explore a few to see which match your interests.

Students

Gain more than experience. Gain an Apple experience.

We’re always looking for new thinking, whether you’re still in school or you’re ready to start a career. Apple has hands-on opportunities for interns as well as full-time and part-time roles for undergrads and grad students.

Locations

A local presence.
A world of possibilities.

You’ll find smart, passionate people working in cities all over the world — at Apple offices, technical centers, and the Apple Store. Machine learning researchers in Seattle who collaborate with their counterparts in Beijing. Silicon designers in Bangalore who collaborate with their counterparts in San Diego. Apple Store leaders in Tokyo sharing ideas with their counterparts in Rome. Join us where you are. Or where you want to be.

Featured Corporate Offices

Our most advanced technologies are developed in Apple offices across the globe.

Corporate Locations

Europe

North America

South Pacific

The Apple Store

Be part of the continuous reimagining of the Apple Store experience, in over 500 locations around the world.

Join our community
and help define it.

Explore a collaborative culture of inclusion, growth, and originality, supported by resources that make a difference in your life.

Our values are part of everything built here — including careers.

Accessibility

Technology is most powerful when everyone can make their mark.

Education

Education is the great equalizer and a powerful source of opportunity for all.

Environment

Our goal is to leave the planet better than we found it.

Inclusion and Diversity

We’re committed to making Apple more inclusive and the world more just.

Privacy

We design Apple products to protect your privacy and give you control over your information.

Racial Equity and Justice Initiative

This is a long-term effort to help ensure more positive outcomes for communities of color.

Supplier Responsibility

We believe in a safe, respectful, and supportive workplace for everyone.

Apple Footer

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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Support and Service

Saving someone’s day is a rewarding way to spend yours.

When you become part of the support and service teams at Apple, you become part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat, or email — is another opportunity for us to enrich their experience.

Every call Yaprak receives means the world to her.

Why did you decide a career at Apple was right for you?

I went to graduate school for physics, so I knew I wanted to work in science and technology. But I wanted a job that allowed me to interact with people as well. That’s what led me to become an Apple At Home Advisor. I get to work in a field I’m passionate about — technology — and help people use Apple products to pursue their own passions.

What’s it like working for Apple from your home?

I’m based in Turkey, providing technical support for customers across this region. While there are thousands of At Home Advisors around the world, Apple does a great job keeping us all connected. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customer’s question I can’t solve alone, I can always call on a coworker for help. I get the benefits of an office community from the relaxing environment of my home.

How do you approach each customer interaction?

Every call means a new opportunity for me to help our customers. As a friendly voice of Apple, I want them to feel like they’re part of our extended family. I understand they’ve got their photos, home videos, documents, and music on their devices. I want them to know that solving their technical issue means as much to me as it does to them. If I can fix their problem, it’s like I’m helping them get their world back.

A job as an Apple At Home Advisor is an opportunity to use your knowledge of Apple products and services to help others.

Find a team and begin your own story here.

Online Support

Create the online experiences that deliver Apple support to customers throughout the world. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Areas of work include Content Editing, Graphic Design, User Experience Design, Production, Web Analysis, Content Strategy, and Program Management.

Technical Support and Customer Support

Be the voice of Apple, helping customers with live support by phone, chat, or email. On this team, you’ll share your passion for Apple products and services as you build relationships with customers, partners, or program members. Or you could make that all possible with work in training, communications, or leadership. Whether you’re teaching a customer how to do something amazing or troubleshooting something technical, you’ll help save someone’s day. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management.

Apple Store Support

When a customer becomes an owner, it’s the beginning of a relationship. And this team helps make sure that relationship thrives. When customers visit the Apple Store, you’ll put your own passions to work to help customers bring their personal projects to life. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers’ technical issues to reconnect them with the Apple experience they love. Roles include Creative, Technical Specialist, and Genius.

AppleCare Business Development

Help manage Apple’s service and support products, including AppleCare+ and AppleCare Protection Plan. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. Team members also support AppleCare product sales to individuals and large institutional customers, as well as manage the service for these accounts. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management.

Service Channel Management and Operations

Be part of the team focused on delivering world-class hardware service through the Apple Store, Apple Authorized Service Providers, and Apple Repair Centers. You might use your expertise to develop repair processes, manage our global service and parts supply chain, build relationships with service providers, or develop and deliver technical training. Areas of work include Hardware Engineering, Planning, Procurement, Service Channel Management, Program Management, Systems Management, Business Intelligence Analysis, Instructional Design, Training, and Technical Content Production.

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Отличная возможность
лучше узнать людей.
В том числе себя.

Работая консультантом службы поддержки Apple, вы сможете разделить с другими свою любовь к технологиям. И это только начало. Первый шаг к чему-то новому. Потому что это может стать не просто интересной работой, но и успешной карьерой.

Не обычная техподдержка, а настоящая помощь людям.

Когда пользователи обращаются к нам за помощью, им отвечает консультант службы поддержки Apple. Вы сможете общаться с ними от лица компании Apple — дружелюбно и внимательно. Вы будете отвечать на вопросы о наших продуктах и услугах, которые делают жизнь людей лучше и открывают им доступ ко всему, что они любят в Apple. Доверяя консультанту поддержку клиентов, мы полагаемся на его знания и личный опыт. Мы не даём готовых шаблонов для ответа, а лишь помогаем с обучением. Общаясь с каждым новым пользователем, вы понимаете, что не просто оказываете техническую поддержку — вы помогаете людям.

Шанте — консультант, который скоро станет куратором.

Профессиональное развитие. И карьерный рост.

Работа в Apple — это всегда непрерывный процесс обучения. Вот почему здесь замечают и ценят каждого сотрудника и прислушиваются к его мнению. Вы станете частью сообщества, в котором поощряется открытый диалог и полезные отзывы о работе, а руководители активно участвуют в профессиональном развитии сотрудников. Вы сможете регулярно проходить обучение и улучшать свои навыки. У вас будут все необходимые ресурсы для карьерного роста, если вы решите попробовать себя на другой должности в службе поддержки или поставите цель стать руководителем. Со временем вы получите ценный опыт, который пригодится практически в любой работе. И это будет полезно для решения ваших будущих задач в Apple, которые пока ещё вам неизвестны.

Наши требования к консультантам соответствуют потребностям наших клиентов.

Уже много лет компания Apple предлагает своим покупателям поддержку наивысшего уровня. И тому есть тысячи причин — наши консультанты по обслуживанию клиентов. Некоторые хорошо разбираются в современных технологиях, потому что любят использовать их в своей повседневной жизни. Другие идут дальше — подробно изучают все аспекты работы устройств. Мы приветствуем всех, кто стремится во всём разобраться, умеет решать технические проблемы и слушать людей.

Обучение позволит вам подняться на новый профессиональный уровень. Мы поможем вам, чтобы вы могли помогать другим. Вы изучите технологии Apple и узнаете о наших принципах работы с клиентами.

Вивиана заботится о том, чтобы сотрудники её отдела добивались успеха в работе.

Наши менеджеры становятся лидерами.

Менеджер службы поддержки Apple вдохновляет свою команду на собственном примере, а не просто раздаёт указания. Вы сможете объединить самых разных людей для сотрудничества, развивая таланты и навыки каждого из них на основе открытого и честного диалога. Вы будете ставить задачи, которые помогут вашим коллегам достичь максимальных результатов в профессиональном и личностном росте. Мы хотим, чтобы наши лидеры рассказывали о ценностях Apple, поддерживали стремление сотрудников к успеху и стали важной частью истории нашей компании.

Вы сразу почувствуете себя ценным сотрудником.

Наши специалисты не просто главный ресурс Apple. Они — душа нашей компании. Мы предлагаем социальные программы, которые помогают повышать благосостояние наших сотрудников и их семей.*

• Медицинская страховка и компенсация занятий спортом
• Скидки в магазинах Apple
• Финансовая поддержка благотворительных инициатив сотрудников
• Возмещение затрат на обучение
• Специальные цены для сотрудников на продукцию Apple

Вакансии в службе поддержки Apple

Определите, какая из них подходит вам лучше всего.

Консультант службы поддержки Apple

Первое контактное лицо, с которым связывается клиент. Вы станете дружеским голосом компании Apple, сможете отвечать на вопросы о наших продуктах и услугах, а также предоставлять клиентам техническую поддержку на самом высоком уровне. Вы будете готовы к этой работе благодаря персональному интерактивному тренингу. Затем вы начнёте общаться с клиентами, используя все ваши технические навыки и творческий потенциал. И сможете всегда им напомнить, что за отличными продуктами нашей компании стоят замечательные люди.

Менеджер службы поддержки Apple

Продемонстрируйте свои лидерские качества в ежедневной работе и развитии вашей команды службы поддержки Apple. Как и консультанты, менеджер должен быть ориентирован на клиента, уметь дружелюбно общаться, обладать сильной мотивацией и эффективно решать проблемы пользователей. Вы сможете развивать профессионализм своих сотрудников благодаря регулярным встречам и тренингам.

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