Your apple account locked

If you think your Apple ID has been compromised

Are you concerned that an unauthorized person might have access to your Apple ID? These steps can help you find out and regain control of your account.

Signs your Apple ID has been compromised

Your Apple ID might be compromised if you receive an account notification from Apple for a change you didn’t make, or if you notice account details or changes you don’t recognize. For example:

• You receive an email or notification that your Apple ID was used to sign in to a device you don’t recognize or did not sign in to recently (for example, «Your Apple ID was used to sign in to iCloud on a Windows PC»).
• You receive a confirmation email from Apple that your Apple ID password was changed or your account information was updated, but you don’t remember making any changes.
• Your device was locked or placed in Lost Mode by someone other than you.
• You see messages you didn’t send, or items you didn’t delete.
• You see charges or notices for purchases that you didn’t make. Learn what to do if you see an unfamiliar iTunes Store or App Store charge on your credit or debit card statement.
• Your password no longer works, or it might have been changed or locked.
• You don’t recognize some or all of your account details.

If you received an email, text message, or phone call that you’re not sure is valid or you think might be phishing, here are some tips to help determine its legitimacy.

Gain control of your Apple ID

If you think your Apple ID is compromised, use these steps to gain control of it and review your account information:

1. Sign in to your Apple ID account page. If you can’t sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
2. Change your Apple ID password and choose a strong password.
3. Review all the personal and security information in your account. Update any information that isn’t correct or that you don’t recognize, including:
   • Your name.
   • Your primary Apple ID email address.* If you need to change your email address, update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
   • All alternate email addresses, rescue email addresses, and phone numbers.
   • The devices that are associated with your Apple ID, if you’ve already set up two-factor authentication.
   • Security questions and answers. If you think they might be easy to guess, you should change your security questions.
4. Check with your email address* provider to make sure that you control every email address associated with your Apple ID. If you don’t control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address.
5. Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password.

* In China mainland and India, you can use your phone number as your Apple ID.

If you completed the steps above and think your account might still be compromised, contact Apple Support.

Know which Apple ID is signed in to your device

If you’re signed in on your device with an Apple ID that you don’t recognize, use these steps to sign out, then back in with a different Apple ID. To make sure that you’re signed in to Apple IDs that only you control or trust, you can check the following settings on each of your devices:

iPhone, iPad, or iPod touch:

• Settings > [your name]
• Settings > [your name] > iTunes & App Store
• Settings > Messages > Send & Receive
• Settings > FaceTime

• System Preferences > Apple ID
• System Preferences > Internet Accounts
• Messages > Preferences > Accounts
• Facetime > Preferences > Settings
• Mail > Preferences > Accounts
• Calendar > Preferences > Accounts

You should also check iCloud for Windows, your AirPort Time Capsule or other AirPort Base Station, and your Apple TV (for iCloud Photos or Home Sharing).

Make sure your Apple ID is secure

Because you use your Apple ID for so many Apple products and services, you should make sure that your Apple ID is as secure as possible. You should be the only person who knows your password and can sign in with your Apple ID. If someone you don’t know or don’t trust can sign in with your Apple ID, your account is not secure.

Your Apple ID might not be secure for the following reasons:

• Someone else created an Apple ID on your behalf, or you’re using an Apple ID that was already signed in when you received your device.
• You’re sharing an Apple ID with family or friends. Your Apple ID is your personal account. If you want to share purchases with a family member, use Family Sharing. With Family Sharing, you can share a calendar, photos, reminders, and more without sharing your Apple ID.
• You don’t recognize the Apple ID that is signed in on your device.
• You shared your password with someone else intentionally or unintentionally. For example, someone else selected your password for you, you told someone your password, or you entered your password on a phishing site.
• You don’t have control of the email address or phone number associated with your Apple ID.
• Your password is weak or is compromised.
• You share your devices with someone else, your devices are not protected by a passcode, or your passcode is easy to guess.

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If you’ve forgotten your Apple ID password

If you have issues when you try to sign in with your Apple ID password, use these steps to reset it and regain access to your account.

Use your own device to reset your password

Follow the steps below to reset your password from any trusted iPhone, iPad, iPod touch, Apple Watch or Mac.

On your iPhone, iPad, iPod touch or Apple Watch with watchOS 8 or later

1. Go to Settings.
2. Tap [your name] > Password & Security > Change Password.
   
3. If you’re signed into iCloud and have a passcode enabled, you’ll be prompted to enter the passcode for your device.
4. Follow the onscreen steps to update your password.

On your Mac with macOS Catalina or later

1. Choose Apple menu  > System Preferences, then click Apple ID.
2. Click Password & Security. If you’re asked to enter your Apple ID password, click «Forgot Apple ID or password» and follow the onscreen instructions. You can skip the final step below.
   
3. Click Change Password, then enter the password you use to unlock your Mac.

Use a trusted phone number, trusted email address, recovery key or account recovery contact

• In some cases, you may be able to reset your password using a trusted phone number and trusted email address.
• If you’re using a recovery key for account security, you can use it to help you reset your password on your iPhone, iPad or iPod touch. Find out more about using a recovery key.
• If you’ve already set up an account recovery contact, your account recovery contact can help you reset your password on your iPhone, iPad or iPod touch. Find out more about using an account recovery contact.

Use someone else’s device to reset your password

You can reset your Apple ID password on a friend or family member’s iPhone, iPad or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.

Use the Apple Support app

Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad or iPod touch. Can’t download the Apple Support app?

Then open the Apple Support app and follow these steps:

1. Under Topics, tap Passwords & Security.
2. Tap Reset Apple ID password.
3. Tap Get Started, then tap «A different Apple ID».
4. Enter the Apple ID that you need to reset the password for.
5. Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.

Any information that you enter will not be stored on the device.

Use the Find My iPhone app

If your friend or family member’s device is using iOS 9 to iOS 12 and the Apple Support app can’t be downloaded, use the Find My iPhone app instead.

1. Open the Find My iPhone app.
2. When a Sign In screen appears, make sure the Apple ID field is empty. If you see someone else’s user name, erase it.
3. Tap Forgot Apple ID or Password, then follow the onscreen steps.

Don’t see a Sign In screen? Tap Sign Out. After you sign out, make sure the Apple ID field is empty. Then tap Forgot Apple ID or Password, and follow the onscreen steps.

If you’ve tried the previous steps or live in a country or region where the Apple Support app is not available, you can still reset your password and regain access to your account by using account recovery. In some cases, you may have the option to speed up the account recovery process or reset your password immediately by verifying a six-digit code that is sent to your primary email address. Find out more about account recovery .

If you can’t change or reset your password

If you’ve tried the previous steps and have been unable to change or reset your password, try following these steps instead.

1. Go to iforgot.apple.com.
2. Enter your Apple ID. Have you forgotten your Apple ID?
3. Select the option to reset your password, then choose Continue.
4. Choose to answer your security questions, receive an email or enter your recovery key.* Find out what to do if you haven’t received your verification or reset email.
5. Follow the onscreen steps to reset your password.

After you reset your password, you’ll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

* If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password.

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How to use account recovery when you can’t reset your Apple ID password

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

What is account recovery?

Account recovery is a process designed to get you back into your Apple ID account when you don’t have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again. We know this delay is inconvenient, but it’s important so that we can keep your account and information safe.

Before you start the account recovery waiting period, try to reset your password. Learn how to reset your Apple ID password on a trusted device or through the Apple Support app on a family member’s iPhone, iPad, or iPod touch. You can also visit an Apple Store and ask to use a device on site. If you set up an account recovery contact, they can also help you reset your password.

Use account recovery only as a last resort when you can’t sign in or reset your Apple ID password.

After you start account recovery

After you request account recovery, you get an email with a confirmation of your request and the date and time of when you can expect to regain access.

• If you submitted your account recovery request with iforgot.apple.com through your device’s browser, you should avoid using that device during this period. Using that device might cancel account recovery.
• To avoid delays, turn off other devices that are signed in with your Apple ID until account recovery is complete.

When the wait period is over, Apple sends you a text or automated phone call with instructions to regain access to your account. Follow the instructions to immediately regain access to your Apple ID.

In some cases, you might be able to speed up the account recovery process or reset your password immediately by verifying a six-digit code sent to your primary email address. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. If you’re given this option, an authorization request goes to the card issuer.*

Check the status of your request

At any time, you can see how long it will be until your account is ready for recovery, or when more information will be available. Just go to iforgot.apple.com and enter your Apple ID.

Cancel your request

• If you remember your information and can sign in successfully, your wait period cancels automatically and you can use your Apple ID immediately.
• To cancel a recovery request that you did not make, follow the instructions in your email confirmation.

* Apple Pay doesn’t work as a credit card. If you enter your credit-card details correctly, and are asked to reenter your security information, contact your card issuer. The issuer might have declined your authorization attempts.

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Question: Q: Account keeps getting locked for security reasons and requires me to change my password constantly last couple weeks

Why does my account keep getting locked? I’ve looked through everything and there have been no new downloads or purchases made. Only my device is set to my Apple ID account. I’ve had to change my password multiple times already.

Posted on Dec 20, 2020 4:31 PM

At this point I am fairly certain it has to do with 2-factor (which isn’t like it used to be thankfully) as after setting it up the problem has vanished. I no longer get any warnings or prompts to verify and change my password. I hate getting strong armed like that but the 2-factor isn’t the hassle it was before if that helps at all.

Posted on Feb 2, 2021 9:31 PM

Helpful answers

This is spot on and exactly how it feels. Pure harassement.

And the users on this discussions forum quoting our issues and then copy/pasting their useless solutions (all tried already as we’ve mentioned multiple times) is also harassement at this stage. Again, for the wealthiest company in the world to be unable to look into this and fix the issue swiftly, this is absolutely appalling and also alarming.

I can’t help but think Apple hasn’t been keeping iCloud secure for a long time and they know it. The whole thing must be a mess like an old tyre that has been patched up with spaghetti code too many times and can’t be fixed anymore.

This thread had 20 «I have this question too» 48 hours ago. It now has 52. If Apple can’t flag this as being an alarming and serious situation, I guess all hope is lost and Apple is like Facebook, Google and the likes, mishandling our sensitive personal data.

Dec 29, 2020 2:23 AM

I have this. I suspect Apple are trying to force me to use two-step authenticity by rendering the standard password inoperable. It is very annoying. Is it getting sorted?

Dec 30, 2020 10:00 AM

I have this too. It’s a bug. At first I thought it was someone who knows me and was trying to lock my account on purpose repeatedly. Now I think it’s either an iOS 14 bug, or Apple being victim of Russian/Chinese hackers and they don’t want to let us know and come clean about what’s going on.

My iCloud account keeps being locked every other day for over two months now. The service is just not fit for purpose anymore. Coming from the wealthiest company in the world, it’s pretty appalling.

Each time, I have to log back in on iPhone, iPad, Mac and Apple TV. And for each device I have to log back in to the App Store, iMessage and FaceTime. That’s like entering the password 12 times, plus 2-3 times more for unlocking the iCloud account via email. 15 times.

Apple should be ashamed of such a poor security process. It shows it’s so poorly built that they don’t know what they’re doing. A normal users shouldn’t have to unlock their account nearly 50 times in 2 months without being told what’s going on. Multiply that by 15 times having to enter the password and that’s over 500 times of re-entering the password for this broken iCloud service. Complete madness.

I’ve spoken to Apple Support extensively and they were useless. Nothing they suggested fixed this issue. I bet they don’t have a clue what’s going on because the issue is much more serious, and copy pasting useless Apple support articles does not help in this case.

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