Your apple id was disabled

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Question: Q: My apple id has been disabled
Helpful answers
Question: Q: «Your Apple ID has been disabled»
Helpful answers

Question: Q: My apple id has been disabled

hello! my name is hamedmiri and my apple id has been disabled. please help me.

Posted on Sep 16, 2017 5:53 AM

Posted on Sep 16, 2017 6:13 AM

Helpful answers

You might not have used your Apple ID in a long time. And you probably won’t see anything beforehand alerting you on your iPhone, iPad, or Mac. But every time you try to log in, it doesn’t accept the information. Your Apple ID is disabled.

Just try to login in your pc or go to the apple websit and reset your AppleID password and than try to login from your device with your new password. This may be due to more number of attempt in sign in and not using ur AppleID for long time

You enter your Apple ID and password, click Sign In, and it doesn’t work. One of the alerts listed below may appear when you try to use certain Apple services that require an Apple ID. These messages inform you that your Apple ID is disabled.

And if you tried to access your Apple ID too many times with the wrong password, your account is automatically locked for a period of time. Even if you remember the correct password! Once Apple identifies a problem with your Apple ID and disables it, you can’t log in. It’s as simple AND as frustrating as that!

Known Apple ID alerts include

“This Apple ID has been disabled for security reasons.”
“Too many attempted sign-ins.”
“Your Apple ID has been disabled”
“You can’t sign in because your account has been disabled for security reasons.”
“This Apple ID has been locked for security reasons.”
“Please contact iTunes support to complete this transaction»

The usual suspects for a disabled Apple ID are entering the wrong password too many times in a row or not having used an Apple ID for a long time. And usually, when your Apple ID is disabled it’s not someone trying to hack your account, but rather you get yourself locked out because of a forgotten password. Yes, we’re human and yup, we are error-prone.

Additionally, Apple periodically changes the rules and requirements for Apple IDs, passwords, security questions, and verification steps. So if you haven’t updated your Apple ID setting to meet these needs, Apple occasionally disables these accounts until you log in and update all your information.

If you have an outstanding (unpaid) charge or any disputed charges on Apple’s iTunes or App Store, Apple might disable your ID and purchase priveledges until you pay the charge . Unpaid charges are often due to credit or debit card expiration, so check that your card information is up-to-date. You may need to call Apple’s iTunes Support Team directly to find out if there is an unpaid charge on your iTunes account. Once paid, Apple restores app purchasing again.

Try logging in to your account via a web browser
Check your App Store and iTunes account for unpaid charges AND pay them
Wait for at least 8 hours for your Apple ID to start functioning again
Check that your iDevice’s Restrictions are OFF
Reset password on Apple’s password site, then log out & back into iCloud
Login to iforgot to authenticate your ID with your email or by answering security questions
Contact Apple support if nothing else works

Recent Dispute with Apple Charges?

Your Apple ID might just be locked because months ago you disputed Apple charges on your credit card. When you dispute an Apple charge, Apple often temporarily closes your account until you call in and resolve the charging issue. Apple takes security very seriously. When Apple suspects your account has been hacked, it suspends it. So this is added protection just in case your credit card is being used by someone not authorized.

Often this message (“Apple ID has been disabled”) means that you have a billing issue–usually an unpaid iTunes or App Store order. If you can still access your account information, check your billing information and update your payment method and any other settings. If you cannot access your account, contact Apple Support and take a look at your billing and payment information with them. Clear up anything outstanding.

Entered Password Too Many Times?

When you try incorrect passwords too many times, your Apple ID automatically locks to protect your security. Consequently, you can’t sign in to any Apple services that use your Apple ID, like iCloud, iTunes, the App Store, Apple Music, etc. Once you verify your identity with Apple, your account unlocks. Go to iforgot. apple. com and unlock your account with your existing password or reset your password. See the section Reset Password for the details on how to do this.

Try logging into your iTunes or iCloud account from Safari, Chrome, or another browser, preferably on a Mac or computer versus an iDevice. Getting this particular error message usually means Apple needs to perform a security check on your account. Alternatively, wait at least 8 hours and try again–this fix works in cases when you made multiple unsuccessful attempts by entering an incorrect password too many times.

Check Your Restrictions

Look and see if you set-up Restrictions on your iDevice for times when other folks are using your device, like your kids, grandparents, family members or friends, check those restrictions off. We often use restrictions on our iPhones and iPads to disable in-app purchases so that our children and any others using our iDevices aren’t allowed to make purchases on our accounts. Go to Settings > General > Restrictions and verify this setting is “Off.” If Restrictions are enabled, you’ll need your restrictions passcode to disable this feature. Your restrictions passcode is not the same as your Apple ID password–it’s a four digit passcode you created when first enabling restrictions. If you’ve forgotten your Restrictions Passcode, check out our article on setting up iDevices into Kids Mode that outlines the steps to address this issue.

Reset Password and Log Out of iTunes or iCloud

First, reset your password by visiting Apple’s support site for Apple ID passwords. If you’re able to reset your password, then try logging out and back in of iTunes or iCloud on your iDevice. To log out of your iTunes account on your iPhone or other iDevices, Tap on your Apple ID in Settings > Apple ID Profile . Scroll Down and Sign Out and then log back in to see if that refreshes your Apple ID account. There’s also alink here to Apple’s iForgot site if you’re having trouble with knowing your Apple ID and password.

Visit Apple’s Support Sites

Go to Find Apple ID to unlock and reset your account. This process requires you to either authenticate your ID by email or answer the security question(s) provided when you created your Apple ID. This recovery process should restore your account in a jiffy. Please note that if you are an iCloud user, enter your full iCloud email address ( username@icloud.com .) If your security questions do not work, or you don’t know the answers anymore and you do not have a verified rescue email setup that’s different from your locked iCloud email account, you cannot prove your identity using the web interface. You need to contact Apple supportdirectly to get help with unlocking the account. If your issue is a forgotten password, visit Apple iForgot to recover your password. iForgot walks you through the steps to reset a forgotten password, unlock your account, and recover an Apple ID. Be aware that after multiple unsuccessful attempts to unlock your account, your Apple ID will remain locked. And you need to wait at least a day try again.

For iFolks Using Two-Step Verification

If you use two-step verification, you need to use BOTH your recovery key and one of your trusted iDevices . And if you use two–factor authentication, you need your trusted device OR your trusted phone number to unlock your Apple ID.

If You Lost Your Recovery Key

As long as you remember your Apple ID password and still have access to one of your trusted devices, you can sign in and create a new Recovery Key. Go to your Apple ID account page. Sign in with your password and trusted device. In the Security section, click Edit > Replace Lost Key. Keep your new Recovery Key in a safe place. Your old Recovery Key won’t work anymore, and you can’t use it to reset your password or access your account.

For Alert “Your Apple ID has been disabled.”

For iFolks seeing the message “Your Apple ID has been disabled,” performing the suggested reset for your Apple ID may not work. Usually, you still access all of your Apple accounts without problems. But you may not be able to purchase or update your Apps. Receiving this alert means that your account is under investigation by Apple due to some of the more serious security concerns. You need to contact Apple support straight away. Resolving this issue often takes several days for Apple. So prepare for patience! Here’s the step how to fix, first Contact Apple for support and service. Find your country’s Apple Customer Service, call the appropriate phone number and talk directly to an Apple Account Service Team Member. Let them know you need to enable your Apple ID Account. Enabling your account should only take a few minutes as long answer all their questions verifying your account and identity. For further information on a related issue, read this article: How to Prevent iTunes Credit Card Fraud.

Step by Step to Resolve Apple ID Disabled Alerts

From any browser, go to Apple Support
From the product, menu choose iTunes & Apple Music or Apple ID
1. For iTunes & Apple Music
  1. Click iTunes Store
  2. Select Account Management
  3. Click “Apple ID has been disabled for security reasons” alert
2. For Apple ID
  Disabled Apple ID
When you see How would you like to get help?” click Talk to Apple Support Now or Schedule a Call
Enter your name, email, phone number, and Apple ID (if known) and click Continue
1. If you again see Talk to Apple Support Now on screen, click it
2. Provide your phone number, and Apple Support calls you

When you speak to Apple, ask them to transfer you to the iTunes Account Security team as your account is disabled. You need to answer your security questions, and then Apple Support Team Member should submit a ticket to the iTunes Support to fix it.

If You Do NOT Know or Forgot Your Apple ID

Check and see if you are signed into your account on one of your iDevices

iPhones, iPads, and iDevices use Apple IDs for these services

Tap Settings > App & iTunes Store
Go to Settings > iCloud
Tap Settings > Messages > Send & Receive
Go to Settings > FaceTime
Tap Settings > Mail

Check and see if you are signed into your account from your Mac computer

Macs use Apple IDs for these services

Select Apple menu > System Preferences > iCloud
Open Mail, then select Mail > Preferences > Accounts
Select Calendar, then select Calendar > Preferences > Accounts
Open FaceTime, then select FaceTime > Preferences > Settings
Choose Messages, then select Messages > Preferences > Accounts

See if you previously bought something in the iTunes Store. If so, check which account was used to purchase it.

To Check Apple ID via iTunes

Open iTunes
Click one of your purchases. Find your purchases under My Music or Playlists
Choose Edit > Get Info
Click the File tab
The ‘purchased by’ shows the Apple ID that was used to buy the item

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Question: Q: «Your Apple ID has been disabled»

receive the above error message preventing me from downloading from cloud and app store following installation of iPhone 4 update. Checked account. Everything appears to be in order. Updated password. Didnt solve issue. Any suggestions would be appreciated. Thank you in advance.

Posted on May 13, 2014 9:19 PM

Helpful answers

nope, just says, «Your Apple ID has been disabled.» Thats all.

May 13, 2014 9:22 PM

Apple ID is still disabled. it has been about a month now and it hasn’t affected me nearly as much as it has my son who uses more of your apps. However, I’m beginning to think Apple doesn’t care about its customers. I’ve never trusted using the cloud and have always avoided it until recently and now my suspicions are confirmed. I feel like Apple is attempting to punish me for my account having been compromised by fraud. I called American Express when they alerted me to $100 plus charges on my itunes account coming out of Texas. I live in Florida. I don’t know how my account was compromised so I told AMEX that the charges were fraudulent. I havent been able to use Itunes, Cloud, or updates for over 1 month now. I can’t believe that a company with maybe the largest Market Cap in the world (Apple) doesnt even have a 1-800-number for it’s Cloud storage media sales business. Unbelievable. I am given short daytime hour intervals on email replies to contact apple about this problem. They send me vague «we are sorry» please contact us between this and this time replies. If I have a problem with any other large company who collects money from me in return for it’s services, there is always a 1-800 customer service number to call and speak to someone (usually) 24 hours a day. It seems like Apple is such a juggernaut and takes in so much revenue that they feel they can wipe their rear ends with their customers. Which is why I will continue to use your devices but get my media from other sources and store as little as possible on the Apple «cloud». I’m almost ready to contact the media and see if they’re willing to run a story on this. I’ve seen countless others complaining about this issue on blogs all over the internet.

Dec 13, 2014 8:38 AM

Hi. Had the same issue. Here’s what I did. Don’t know, which steps are crucial, but it seems to have worked:

1. Log out of iCloud.

2. Log out of iTunes; at this point it came up with some apple ids that I dont use any more — I cleared the ID and password fields and chose Cancel

3. Turn off iMessage

4. Wait a few minutes

5. Turn on iMessage

6. Log into accounts

Sep 27, 2014 2:03 AM

May 13, 2014 9:20 PM

You’ve reset your password and logged out and back into your account ? And what did iTunes Support say when you contacted them ?

Sep 4, 2014 7:28 AM

so what you’re telling me is there is no easy fix to this?

May 13, 2014 9:24 PM

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May 13, 2014 9:20 PM

Contact itunes support

May 13, 2014 9:21 PM

nope, just says, «Your Apple ID has been disabled.» Thats all.

May 13, 2014 9:22 PM

so what you’re telling me is there is no easy fix to this?

May 13, 2014 9:24 PM

this problem has no solution, I’ve contacted apple support more than twice, I think they just don’t wanna accept their system has problem, the email supporter told me to schedule a phone call, then the guy on the phone asked me to write another email. very disappointed. I’m sure the apple support will keep ask you to reset your password again and again, nothing more.

Jun 26, 2014 5:35 AM

I have the same message. Reset the password several times (running out of ideas for passwords I will remember) and it still comes up with the same message. I am losing patience. If I call and they give me the run-around like that I will get even more frustrated. I will wait a couple of days and see if anything changes, then give it another try. If there is a glitch in the system, Apple should be working on that. If I have any luck with the fix, I will reply again.

Aug 26, 2014 10:43 AM

Is it on an iOS device that you are getting the disabled message ? If it is then try logging out of your account by tapping on your id in Settings > iTunes & App Store and then log back in with the new password and see if that ‘refreshes’ the account on it and if it then works.

Aug 26, 2014 10:45 AM

I have had this problem for weeks, did everything told to do and still no resolution. its ridiculous.

Sep 2, 2014 9:54 PM

What the message that you are getting that it is disabled for security reasons, and what have you done to try and fix it ? If you’ve reset your password then since doing so have you logged out and back into it on the computer/device that you are using ?

Sep 2, 2014 11:52 PM

I guess the best solution is to buy another brand of smart phone, I have try everything possible and no solution to this problem.

Sep 4, 2014 7:22 AM

You’ve reset your password and logged out and back into your account ? And what did iTunes Support say when you contacted them ?

Sep 4, 2014 7:28 AM

Hi. Had the same issue. Here’s what I did. Don’t know, which steps are crucial, but it seems to have worked:

1. Log out of iCloud.

2. Log out of iTunes; at this point it came up with some apple ids that I dont use any more — I cleared the ID and password fields and chose Cancel

3. Turn off iMessage

4. Wait a few minutes

5. Turn on iMessage

6. Log into accounts

Sep 27, 2014 2:03 AM

Dec 13, 2014 8:38 AM

I have had this same problem for over a year at least 7 times. I have followed all provided directions, changed apple ID connected my I phone to my MacBook Pro and still I am unable to update any of my APPS what the heck

Apr 23, 2015 1:31 PM

You’ve reset the account’s password, logged out and back into that account on your phone ? What did iTunes Support say when you contacted them ?

What do you mean by ‘changed apple ID’ ? All apps (and any other content downloaded from the store) are tied to the account that downloaded them, only that account can download updates to its apps.

Apr 23, 2015 1:47 PM

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